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Massey Cadillac of Orlando - Service Center
Orlando, FL
48 Reviews
48 Reviews of Massey Cadillac of Orlando - Service Center
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August 10, 2023
Not quit sure they understand the meaning of service as in their center. sat on car for three days then i had to contact warranty service then was told the service of the car had been deleted and that it w in their center. sat on car for three days then i had to contact warranty service then was told the service of the car had been deleted and that it would have to be started over...the service person knows who he is More
by davidwt2112
Employees Worked With
matt
Helpful March 27, 2022
I can’t say Thank you enough to Shawn Walck and the technician at Massey Cadillac. I relocated to Orlando and have never been to Massey before, my Cadillac was making a noise. Shawn was so nice and qu technician at Massey Cadillac. I relocated to Orlando and have never been to Massey before, my Cadillac was making a noise. Shawn was so nice and quick to take a look and drove it. He was able to diagnose it and the technicians fix it.. Thank you Shawn and Massey Technicians for taking care of my vehicle. Forever a Cadillac owner. More
by jessnjaden08
Employees Worked With
Shawn Walck and technicians
March 21, 2022
Bought a used truck from Massey had some issues a few weeks later and took it to their shop . Bill Waddle was very helpful and installed a new turbo only cost me a $100 what a great service department. W weeks later and took it to their shop . Bill Waddle was very helpful and installed a new turbo only cost me a $100 what a great service department. Would highly recommend Massey North service More
by Dr.ronnie
Employees Worked With
Billy Waddle/Shawn
December 18, 2021
I purchased 5 Caddilac Escalade over the years . I consider myself an outstanding customer with the folks who uses to work there but this team that is there now do not have no customer experience when consider myself an outstanding customer with the folks who uses to work there but this team that is there now do not have no customer experience when it comes down to give back. They all interest about coming in and purchase and collect your 80k from you and when to service they jerk you around. We need better customer rep to work for these company More
by Jagthomas66
Employees Worked With
Customer service
October 07, 2021
My a/c quite working on my Escalade took it Massey North I was greeted by Shawn my service advisor and Mr Billy Wattle they were very professional and was concerned about the issue I was having they made me I was greeted by Shawn my service advisor and Mr Billy Wattle they were very professional and was concerned about the issue I was having they made me feel very comfortable. I was furnished a loaner car and was on my way very quickly.My car was ready the next day,this is the best service department I have ever dealt with. I would highly recommend them to anyone looking for great service at a fair honest price. I will never have my car serviced anywhere else. Dr. Ronnie More
by Dr.ronnie
Employees Worked With
Billy Wattle, Shawn
July 25, 2021
Great dealership. Very friendly service and they always do great work. I wouldn’t take my car anywhere else. Definitely would recommend to anyone looking for dependable service. do great work. I wouldn’t take my car anywhere else. Definitely would recommend to anyone looking for dependable service. More
by Dsanders
Employees Worked With
Jake Luckeydoo
July 24, 2021
I wanted to take a moment to write a “Thank you” for the great service the Otis did in my car . He is honest , dependable and timely service that provide.He is the one you can count for any service. I will great service the Otis did in my car . He is honest , dependable and timely service that provide.He is the one you can count for any service. I will recommend Otis 100%. He is the best technician you can have. And not forgetting the great and awesome Use Car Manager Eric that is great with the customers, patient, have a great communication and goes beyond to make the customer happy. I’ll highly recommend to all of you to take your time and pass by to this wonderful dealership.Thank you again for taking such a good care of my car! Tagrid K. More
by Tagrid K
Employees Worked With
Eric, Otis
July 24, 2021
Massey Cadillac of Orlando is the best I have worked with. In particular I have dealt with used car manager Eric, and have always been pleased with how helpful and knowledgeable he is. He has displayed with. In particular I have dealt with used car manager Eric, and have always been pleased with how helpful and knowledgeable he is. He has displayed interest in good after the sale service. My experience with another dealer , that was not the case; they were unconcerned after the sale was concluded. Eric works with his service technician Otis, to ensure your service needs are satisfied. Otis has been very competent and has listened s to my explanation of problems that I have had. I highly recommend Massey Cadillac and Eric and Otis; a great team! Cás K. More
by cbk5117
Employees Worked With
Eric, Otis
