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Matthews GM Center - Service Center
Vestal, NY
184 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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184 Reviews of Matthews GM Center - Service Center
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April 12, 2024
I would definitely return for any needs I need done. I plan to be back for my next service needed! I plan to be back for my next service needed! More
by Juventino247
Verified Customer
Helpful April 05, 2024
Our ONLY disappointment was that we could not locate our Rewards card and you do not allow the service dept. to look it up online to find out. So we could not use our points that day. Not sure where our car Rewards card and you do not allow the service dept. to look it up online to find out. So we could not use our points that day. Not sure where our card went. We thought that as long as it was online, you could find it. We are low tech seniors. Had our iPhone with us but lacked the ability to get to the rewards' site & find out the answer. We just know that before coming to our service appt., we'd received an email from Matthews. I went online to set up the appt. While doing that (on our home computer, not on phone), it stated that we had over 400 points. You should trust your service personnel to access our account. We have nothing to hide. More
by mjharvey
Employees Worked With
April 01, 2024
Basically everything I ask for is accomplished with our three cars and right the first time! three cars and right the first time! More
by RWIKE
March 27, 2024
Fred was pleasant and and helpful. Called when car was finished and had it cleaned. Called when car was finished and had it cleaned. More
by dmc10
Employees Worked With
March 22, 2024
Rob is always pleasant in greeting me, and very attentive to any issues, concerns, and questions I may have regarding the servicing of my vehicle. He always takes the time to explain things in a manner whic to any issues, concerns, and questions I may have regarding the servicing of my vehicle. He always takes the time to explain things in a manner which I can understand. As far as the Service Center, it is very clean and orderly, and everyone I encounter is very professional. More
by cyconnolly12
March 21, 2024
Scabs! Rather throw parts at a vehicle than actually fix it right the first time. Customer can't be right so tell them their wrong. I was right though. Stil Rather throw parts at a vehicle than actually fix it right the first time. Customer can't be right so tell them their wrong. I was right though. Still took those clowns 5 months to figure it out 🤣 More
by BRANDONWIDGER1
March 20, 2024
Went in for simple oil change/ inspection. Hit them with surprise problem discovered on drive in. They handled everything quickly and efficiently. Hit them with surprise problem discovered on drive in. They handled everything quickly and efficiently. More
by dalekeenan
