Matthews Nissan of Wellesley

When this dealership recently switched over, the service really suffered. I had an oil change back in April and just found out they “forgot” to put a crusher washer back on - resulting in my oil leaking for really suffered. I had an oil change back in April and just found out they “forgot” to put a crusher washer back on - resulting in my oil leaking for 4 months. Hopefully everything is going to be okay (Did I mention I waited almost 2 hours and all they did was put it on and add oil?). Also - when I got home I noticed on my paperwork, “complimentary vacuum and wash.” Second time they said this when I went in for service but second time they most certainly did not vacuum my car. Not even sure what that’s about. More

I can't say enough about this dealership. My lease was up so I turned in my rogue and pickup. I sat with Adam and Wally and both were super nice. I ended up leasing the Rougue for my wife and My lease was up so I turned in my rogue and pickup. I sat with Adam and Wally and both were super nice. I ended up leasing the Rougue for my wife and bought the pickup for myself this was the best experience I ever had at a dealership The best part was there was no pressure. I would recommend this dealership to anyone and ask for Adam More

Thalia (? ) was able to solve the problem in about 2 minutes!!!! You need to update your evaluation.....some of the questions asked were NOT APPLICABLE! .i. ) was able to solve the problem in about 2 minutes!!!! You need to update your evaluation.....some of the questions asked were NOT APPLICABLE! .i.e. I did not Finance the car, and I did not trade in a car.... More

Everything was good. Very polite and professional service. Car run good. I’m very satisfied with your service Very polite and professional service. Car run good. I’m very satisfied with your service More

Everyone there was pretty welcoming and ended up being a good experience throughout my time there. good experience throughout my time there. More

Brought in for oil change without an appointment and they were able to accomodate me. were able to accomodate me. More

I knew one of the fuses in my car was failed. I took the car there only for finding out the problem. They charged me 2 hours to find the electrical issue. They just replaced the blown fuse withou I took the car there only for finding out the problem. They charged me 2 hours to find the electrical issue. They just replaced the blown fuse without finding the root problem (didn't look for the reason). I few days later the same fuse blew again. I made a new appointment, took the car there to find out the reason. They waisted 3 hours of my time to find out why my engine light is on, but didn't even look into the fuse issue. More

Did not rotate my tires and I can proof they did not. We back to let them finish the job. They still let me wait for a hour. That was something they missed and really wasted my time without any apology. We back to let them finish the job. They still let me wait for a hour. That was something they missed and really wasted my time without any apology. Never good back there any more and this prevent me buying another Nissan car. More

Sales associate was unprofessional but Trevor who helped with financing made up for it. I would purchase a car again from Bernardi, I wouldn’t recommend Thiago for the sales portion though. with financing made up for it. I would purchase a car again from Bernardi, I wouldn’t recommend Thiago for the sales portion though. More

The service reaches my expectation. And the car is clean when I return to pickup my car. And the car is clean when I return to pickup my car. More