Well...I purchased a 2013 Nissan Altima from Maus Nissan on the 14th of April. After driving my old Pontiac for 5 years, I decided I wanted to get something a little newer while staying within my price range. I will first say that the staff greeted me right away and my salesman was EXCELLENT! He was very knowledgeable and helpful. He kept his word and got me approved in spite of my not so great credit! The day I picked up the car, I was very excited, even though my payments were a little more than I wanted, I was willing to pay due to the great service I received from Ilan (hope I spelled that right). His manager was also very nice. So that is the nicer part of my review. Well...I drive off the lot, the car was fine. Now granted, I am fully aware it is a used car so I expect to have things that may be wrong with it. I did ask the salesman about the mileage, engine and transmission. My two biggest deal breakers when buying a car. I have bought a total of 3 cars from buy here pay here lots so I know that things happen and cars can break down. I am a pretty open minded person. But...what I didn't expect to happen was the transmission to go out while driving the car not even 24 hours later. I went to Tampa to pick up my mom and the car hesitated, went forward when trying to back up, and had a VERY slow take off in the middle of traffic...I won't horrify you with how many times I almost got ran into while driving with my 1 year old daughter in the car. I contacted the dealership immediately to let them know I had bought the car the day before and something was wrong. Customer relations was very nice and told me to bring the car in that day for service. I ended up making a second call because by that time, the car was hardly drive-able and I was way in Tampa...So again, I was asked to bring it in. Well during the commute to New Port Richey, the car kept stopping in traffic and then would take off after accelerating on the gas a few times. It would then take off so fast that I had to hit the brakes to avoid hitting someone else. My brother ended up meeting me and driving the car to NPR to keep me and the baby safe because it kept stopping. I finally make it to NPR and then proceed to drive to Maus Nissan. When I got there the salesman asked me what the car was doing...he then drove it to service. Customer relations came out and explained to me they would put the car on the machine to see what codes come up and go from there. I waited and the salesman pulls up with a 2010 Altima that he says is my new car...now granted I appreciate the offer, but the car was scratched, the carpets were badly stained...but he tried to cheer me up telling me the car has 56,000 miles apposed to my car which had 81,000. I didn't want the car. So he tells me that they are trying to work with me and my credit isn't the best. At that point I got really upset. My credit had nothing to do with me being sold a car with a bad transmission and he had told me everything was fine with the car the day I test drove it. So he goes back to see what he can do. Meanwhile, I'm waiting...he comes back to tell me that they are going to put a new transmission in the car. I go inside to do the paperwork for a loaner car and I tell them I am not happy with the way this panned out. Things happen, true. I appreciate them fixing the car, but the transmission should have been check prior to me purchasing the car. On top of that they tell me the tech was fired, but nobody seemed to care that I could have been injured or lost my life, my daughter's life due to a faulty car. And I was told, they understood that part, but I guess I should have jumped for joy since they were fixing it. It was almost like being told, you have bad credit, be happy we even gave you a car and be happy we are even fixing it. I was reminded how this could have happened later down the line and I would have been responsible for the deductible, etc. etc. Still not good enough for the experience I had with them as a new customer. I now am waiting for my car to be fixed, 14 days I was quoted. I am not impressed with a loaner car, I would rather have my own. They want a down payment this week, but I haven't drove my car for more than a few hours. On top of that, I had to drive it way back to NPR instead of them coming to get it or have it towed to protect my life and my child's. I get my credit thrown in my face and if it was so bad, why not just decline my credit app and let me take my bad credit elsewhere...and lastly the Manager Shawn G was a complete JERK. I called to air my grievance (considering a manager never came or the owner never came to apologize for the inconvenience I was caused) and he listened and rudely responded we are fixing your car ma'am, what more do you want us to do. I had to get off the phone because by that time I was livid and probably would have used some not so nice words. At this point, I would take my old Pontiac back any day. At least its paid for and did run. I replaced the tranny in that car after 2 1/2 years so they couldn't make me feel better by saying hey we are fixing it. I would have appreciated being put into another Altima that same day that wasn't scratched or dirty...and going on my merry way. But hey I guess you can't always get what you want. We have contacted the owner and he has NOT returned our call. I have went over to Sun Toyota who would love to have my business as well as a few other lots I have spoken to. If only I could let them keep their car and move on. I referred my brother to Maus Nissan, but after this experience, he went to Toyota as well and just got approved for a Camaro with not so great credit....maybe they wont throw it in his face if something like this were to happen.
I Recommend This Dealer:
Did you find this review helpful?