Mazda Lakeland

A pleasure buying a car for a change. What a great experience buying a car. The staff was interested in making sure I had the car I desired and were genuine about my being happy with it i What a great experience buying a car. The staff was interested in making sure I had the car I desired and were genuine about my being happy with it in the long run. They made a reasonable offer right up front, even with a trade-in, so close to what I had in mind going in. The entire staff I dealt with also seemed to enjoy working together and that makes one feel comfortable in the service received. An awesome dealership. I was very pleased. More

Wonderful Service I went in with a specific car in mind and from the moment I walked in the door, I felt welcomed and not pressured. I had called in advance and they h I went in with a specific car in mind and from the moment I walked in the door, I felt welcomed and not pressured. I had called in advance and they had the car sitting there waiting for me to go for a test drive and the 2011 CX-9 had some imperfections but drove like a dream. Mark, Curt and I worked out the details and they didn't make me feel like I was wasting their time like so many other dealerships had done in the past. Part of the deal was to make sure that those imperfections had been taken care of. They were determined to make sure I was happy and Jerry made sure that everything was up to my standards after everything had been fixed. All in all, I will be going there for my next car and probably most of he cars to come for my family. Not only was the sales group great and the service top notch, the also had the lowest price for what I was looking for in all of Central Florida. I even looked at other states to compare and still, no other dealer could beat the price for the quality. More

Fantastic Service I came in for an oil change before a big trip and was informed that I was also in need of new tires. They were not pushy about the sale but rather see I came in for an oil change before a big trip and was informed that I was also in need of new tires. They were not pushy about the sale but rather seemed concerned for my safety. Thankyou Ed Morse Mazda! More

Car Sale and service I purchased a car from here and June 2016. However I also got the bumper to bumper warranty on the car. So I discovered I was having a issues with my I purchased a car from here and June 2016. However I also got the bumper to bumper warranty on the car. So I discovered I was having a issues with my heat and return to the dealership. Not o was promised that my oil would be changed free when I came in goebit and my full car was covered under the warranty. However sense I return I have gotten nothing but the run around from this place. Please think twice before you purchase from this dealer. More

160 point inspection was not done I purchased a 2014 Miata from Ed Morse Lakeland on October 31, 2016 and was assured that because it was CERTIFIED, the 160 point inspection meant the I purchased a 2014 Miata from Ed Morse Lakeland on October 31, 2016 and was assured that because it was CERTIFIED, the 160 point inspection meant the vehicle had been thoroughly inspected and I had nothing to worry about. A week later there was a rattle in the dash so I stopped in the Ed Morse Port Richey dealership because it's closer to home and Hector, their service advisor took a genuine interest and before I knew it had investigated under the hood and all around the car. What he found was the windshield wiper fluid bone dry, the battery did not look right, concern the brake fluid was darker than normal and most concerning a CD jammed in the player. The 160 point inspection was marked all these things had been inspected. Obviously not. It also says at the bottom of the signature page it is required to be signed by a service manager. It is not. Ed Morse Port Richey set me up with a loaner and kept my car for a week. I now have peace of mind it has been inspected top to bottom, has a brand new audio unit, new battery, rattle is gone, and thanks to Chris with Mazda Corp who also got involved, the brake fluid will be replaced as a courtesy. Thank you Hector and Ed Morse Port Richey! Ed Morse Lakeland, an apology is due. More

The dealership as a whole made me feel special. Tony Lendl kept me at ease throughout the entire process. He has this "folkisie" way of telling stories and letting you tell stories while filling out Tony Lendl kept me at ease throughout the entire process. He has this "folkisie" way of telling stories and letting you tell stories while filling out paper work. All the while he just kept telling me "Aww don't worry everything will be fine, they'll take care of it." Then he'd start in with another story. He's awesome. Thanks guys. More

Going the extra mile I went to the dealership to purchase the oil and filter to service my Mazda. I asked Jerry Monroe if he could tell me if my vehicle was precertified I went to the dealership to purchase the oil and filter to service my Mazda. I asked Jerry Monroe if he could tell me if my vehicle was precertified since I purchased it 10/2014 from an Audi dealership as a trade-in. I got conflicting information in the past, but he was able to confirm that it was because he put me in touch with Gary Parson. I liked that Jerry reviewed what I had been told and took the time to find out once and for all if my car was covered. I am very appreciative that "he went the extra mile" for me. I would highly recommend this dealership. More

BEST DEALERSHIP EXPERIENCE I HAD BEEN TO AND SPOKEN TO A NUMBER OF DEALERSHIPS IN SEARCH OF A NEW CAR AND WAS GETTING EXHAUSTED FROM MY SEARCH AND DEALING WITH SALESMAN THAT WER I HAD BEEN TO AND SPOKEN TO A NUMBER OF DEALERSHIPS IN SEARCH OF A NEW CAR AND WAS GETTING EXHAUSTED FROM MY SEARCH AND DEALING WITH SALESMAN THAT WERE WAY TO AGGRESSIVE AND UNFRIENDLY. WHEN I WALKED UP TO THE ED MORSE DEALERSHIP I WAS GREETED OUTSIDE BY TONY AND I IMMEDIATELY FELT RELAXED AND COMFORTABLE. THINGS COULDN'T HAVE GONE MORE SMOOTHLY. I GOT THE CAR I WANTED AT A GREAT PRICE NO HAGGLING NO BULL****. EVERYBODY THERE WAS VERY FRIENDLY AND SINCERE. I HIGHLY RECOMMEND THIS DEALERSHIP. More

My favorite dealership! I have been taking my mx5 to Ed Morse Mazda in Lakeland, FL since I purchased it. The technicians always are willing to spend a while discussing an is I have been taking my mx5 to Ed Morse Mazda in Lakeland, FL since I purchased it. The technicians always are willing to spend a while discussing an issue and explaining exactly why a repair is needed or how an issue may have occurred. The technicians know the mx5 inside and out and I wouldn't trust any old mechanic to work on mine. They always remember me by name and make me feel very welcome. The sales team are also a group of great people. Never pressuring or aggressive. I actually love hanging around the sales floor and talking Mazda with the employees while my car is being serviced. Every single employee from the receptionist to the sales team to the techs and everyone in between are very personable and know how to treat customers. More

Great Customer Service Jerry and Phillip worked with me on two occasions for the same issue. Their customer services was outstanding. They were very kind and timely in ke Jerry and Phillip worked with me on two occasions for the same issue. Their customer services was outstanding. They were very kind and timely in keeping me updated on the status of my car especially since it was towed and I didn't arrive with the car. I live in the Orlando area and had my car sent to Ed Morse because of their reputation and honesty with me as we tried to diagnose my car by phone when I was in the process of researching who to send it to. Thank you Ed Morse Mazda for turning my lemons into lemonade! More