Mazda Of Lodi

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Mazda Of Lodi:
What a pleasant surprise to enter into a car dealer and actually encounter helpful & honest people. The Salesman (Steve) was very helpful & professional, and the owner (Glenn) was courtious & genrerous with some perks which he threw in.

Thanks guys, for a great Experience.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mazda Of Lodi:
DO NOT PURCHASE HERE! My better instincts told me not to purchase here, however, due to time constraints and my desire to get the car purchasing fiasco over with, I made a deal with James Zaku of Mazada Lodi. It was a bad deal, I discovered I paid way too much for the car (my fault) and I’m very sorry I didn’t take the time to do my homework. First of all, practically all of their cars have no added features. We were told it was to save the buyer money and it is cheaper for them to add it themselves than have it installed from manufacturer (yeah right, because they use much cheaper products and the installation looks unprofessional). I explained that the most important feature for me was a Bluetooth (which came standard at most every other dealership for a 2010), but because salesman James Zaku, whom “seemed” nice, told me he would have it installed, I moved forward. The day after discovering the huge difference in price compared to what was advertised on-line, on their site, and having a heated discussion, they got back to me and said I could return the car, but I would lose my down payment. WHAT?!?!?! For one day?!? Not allowing them to keep my down payment I was stuck with this car and bad deal. With no other choice, I took James' offer to upgrade to install a full Bluetooth rather than the portable which was part of original deal, they promised me a loaner car while installing the Bluetooth and automatic starter, when my friend got there at our appointed time, there was no loaner and was told to go to enterprise. He was not prepared for that and I had to spend an hour in the car with a sick baby to drive and bring a credit card. Well it was down hill from there. When it came time to have the promised items put it, it was hell! I was very upset, and said simply said to the General Manager Jeff Falk, whom is outright rude, nasty, and difficult to deal with that I would not recommend them and how horrible the treatment and service was, but I did not use profanity nor did I raise my voice. He told me to never bring my car there for service and hung the phone up on me. The substandard car service and poor customer service continued! When I picked up the car, the Bluetooth that was installed was a tacky, two chintzy piece of equipment stuck to my windshield, with wires showing, not at all like the Bluetooth I had in the car I just returned for lease end from 2006. Not at all like the Bluetooth one would get with almost every 2010 cars standard. They didn’t offer to show us how to use the equipment and told us to call James, our salesman, whom was not there, if we needed to know how to operate the equipment. It was horrible! When I spoke to Jeff Falk (because James was not available) to ask why we didn't get the complete Bluetooth he said that was the way THEY install them. I told him that that was not how it was explained to me, and if I had known I would have let them keep the down payment and returned the car. He said it was too late now, again hung up on me after saying to me that me and my husband (he was not my husband, he was a friend helping me out since the baby was sick) are bad customers and to never come there again. He never has to worry about that happening! As for James, don’t be fooled they are the epitome of “scam” car sales people and dealership, after the sale it was almost impossible to reach him, which is how I ended up talking to Jeff, with absolutely no people skills. I would advise going to a CERTIFIED Mazda dealer, (maybe Ramsey or Wayne), they have better prices and better customer care, I’m very sorry I have a 3-year lease having to deal with these people, a car that does not have the equipment I needed and requested and at a higher price. I will definitely do my homework in the future and I wish I had read all of their poor reviews before purchasing.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Mazda Of Lodi:
I thought it was pretty good. I was looking for a used car under $10,000 and the salesman, James, showed me a 2005 Honda Accord for almost 12,000 but lowered it to $9,000. He was very friendly, seemed very honest and knew what he was talking about. It was a great experience.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mazda Of Lodi:
I went to Mazda of Lodi because they had the CX-9 with the options I was looking for in inventory. When I got there on a Saturday, there seemed to be only 2 salesman, one of whom approached me to find out if I could use some help. I told him I was looking for an 09 CX-9 and he said to me he is not sure if he had any of them left, because they are so popular, they are sold quickly. He checked and sure enough there were a few, incl the one I was there specifically looking for. I checked the interior and exterior of the car and requested a test drive. The salesman said only if I was ready to talk numbers, but they were not really discounting the car since there was a limited number of these cars left. NO TEST DRIVE! The salesman was not willing unless I was ready to commit to buying then and there.
The customer service skills of this salesman was completely lacking - there was another customer who interrupted us to look at a CX-7 but he told them they were sold out. They asked if any more were coming in and he simply said, not right now, but when they do, it will be sold quickly. That's a nice way of alienating your customer.
I dealt with Jeff the sales manager over email earlier in the year when they had a glut of CX-9's and they were willing to deal then, but when I spoke to him in person, I was given the same line about very little discount if I wanted that car. These two salesmen seemed like sleazy used car salesmen, so we just left. The salesman gave me his business card and when I got home I tossed it in the garbage.
A week later I worked with NuCar Mazda in Delaware and bought my CX-9 below invoice price. Yes, I drove 2 hours to get there, but the experience was drastically different.
Yes, Mazda of Lodi lost this sale and I am happy they did, because their efforts reflect their lack of customer service skills.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mazda Of Lodi:
So last year I bought a 2008 Mazda 3. Worked with a great salesman Willy, who is such a nice and kind person. However the service there sucks! As I bought my new car and was about to leave, i noticed that the bumper was scratched all over. I demanded that since I am buying a brand new car I do not wish to have a scratched up car, the owner of the Mazda gave an Okay to switch the car. Then all the sudden JEFF started yelling on how he isnt going to do it and for me to leave with the car. How rude can you be to a cutomer like that? It took over an hour to get the car switched over with this brainless person telling me I cant do it when the owner said I could. If I wanted a scratched up car I would go buy a used car not pay thousands of dollars for a new one!!!! terrrible service... this isnt enough.... In the past months a piece from my steering wheel had to be replced, supposedly I was told that 8 other cars had the same issue. I was fine with it. I was given a loaner car from Enterprise stating that I would only pay 5$ tax each day. Sounds reasonable right? 1 week went by, 2 weeks went by, 3 weeks went buy.... still no part IT WAS BACKORDERED !!!! I called every 2 days to see if my car was ready, the money wasnt an issue to pay for the loaner which is ridicoulous because I know they had other Mazda cars that they could have lended me. I bought a Mazda.. not an enterprize car. This isnt all. After my car was repared for more then 3 weeks... My credit card statemtnt came in and enterprize had charged me over $1,000 for my loaner car!!! UNBELIABLE!! I called Mazda in Lodi and they told me to call enterprize, I called enterprize and they told me to call Mazda. It was a back and fourth kind of thing where I couldnt get help from anyone. I finally called corportate and a kind man had helped me with this issue. Thankfully I got my money back for their mistake. I do not recommmend making any sort of business with this dealer. I now switched over to the Mazda in Ramsey, where I know that I will be treated with respect and get the service I deserve. With the help of Willy E., I know where the great service is at. He sold me the car and helps me with my car. Great Guy who has become my friend. Thank You Willy and good luck in Ramsey.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mazda Of Lodi:
Here's a portion of an email I sent to Mazda USA Corporate offices. The email addresses I used was: kegawa@mazdausa.com, jamestoy@mazdausa.com, hcroke@mazdausa.com, bnocera@mazdausa.com, tmlynarc@mazdausa.com

K. Egawa is the corporate VP and the other people are VP's in charge of promotions and customer affairs. I unfortunately couldn't figure out how to get to the President and they don't list his email address.

On September 2nd I sent a credit application via Mazda of Lodi's web site. As I did not receive ANY call back as of 3:30 on September 3rd (so far - I'm not too impressed), I called them. I spoke with a salesman by the name of "James" who told me that he could work out a deal based upon my credit, trade-in, and money down for the low $200's per month on a lease for a Mazda i6Sport. I let him know that I had just a little time to get this done and was willing to take delivery immediately. He assured me that it would be no problem that their finance manager (Ellen, Evelyn, etc.) was great and she would make it work. We set an appointment for today (September 4th) at 11:30.

I arrived at that time to find an empty dealership! No one, except for one lone customer who was waiting for his car to be serviced, was there to greet a CUSTOMER! (now I'm getting less impressed). After a few minutes (possibly 10), two individuals walked in from the side entrance. One was wearing a button down shirt and was seemingly angry with the person in a dark blue polo shirt. NO ONE ACKNOWLEDGED THAT I WAS EVEN THERE!!

Finally, as I decided to approach these two, the guy in the polo shirt asked if I needed anything. I told him that I was there to see James. He let me know that James was outside and would be in shortly. He then walked away. The guy in the button down shirt was at his desk in the middle of the dealership, head down, going through some papers. I thought he might be a manager as he was in the middle of the sales floor, but was confused: A MANAGER DIDN'T ACKNOWLEDGE A CUSTOMER and kept his head down the whole time I was standing there (didn't offer me a seat or welcome me in any way)?!

After some more time cooling my heels, James walked in and I INTRODUCED myself (I had too - no one else did!). He took me right outside to look at the 2010 6's that "just came in!" After some time, he stated that he could get me a lease at $259/month. I reminded him of our conversation that I wanted to be in the low $200's and not mid-$200's. I told him that I was ready to do the deal and take delivery in as fast as he could get the car ready. He became slightly obstinate, pulled out his cell phone and showed me a web site where 2010 6's were leasing for $299. He took me back inside to work the numbers. He took a work order and went to see his "GM" about my offer ($239/month). He came back in less than a minute (without the manager - which I thought was odd) and told me that the GM told him the deal was $269/month (more than what he quoted me outside 5 minutes ago!!). I reminded him of our phone call to which he responded that the deal he was offering was pulled by Mazda Corporate YESTERDAY after our call. I asked why he didn't call me and, after some double talk, he stated that he HAD LOST MY NUMBER (I filled out a credit application for God's sake - did you guys lose that too?!) because it was a CRAZY DAY with one of the salesmen quiting unexpectedly and burning his bridges behind him (this is irrelevant, no?!). I asked if he could call Mazda to see if they would still honor that deal and he refused. So, I got up and left. No apologies for wasting my time. No offer to let me speak with this "GM" who probably was the guy at the desk who wouldn't pick up his head anyway. No great Evelyn in financing who could make it work. NOTHING!!

I just can't believe that you are willing just to let this ROTTEN EXPERIENCE FESTER for a difference of TWO DAYS AND $30!!!!!! If James had told me the offer was only good that day, I would have come down or even bought it over the phone or internet!! He didn't even call me after we spoke on the 3rd and I don't believe his story about losing my number. IT'S ON THE CREDIT APPLICATION!!!!!!

So now here I am. Trying to get help from you. In speaking with your Customer Assistance rep Gabriel Gurrola and with the "GM" from the Lodi, NJ office on the phone, I quickly realized that I was better off talking to the wall. Gabriel also started telling me about Chase's policies - like that had anything to do with dealer cash from Mazda!!Question: Since Customer Assistance (a misnomer if you ask me!) reps only repeat policy, wouldn't it be more cost efficient to employ a parrot? Or better yet, just have a recording!! I also want to add that BOTH OF THESE TWO SNICKERED WHEN I ASKED IF I SHOULD CONTACT YOU AT CORPORATE. I GUESS A LOT OF FOOLS LIKE ME TRY THIS TOO. BUT THE FOOL WRITING THIS NOTE AND WHO YOU'VE TICKED OFF IS RELENTLESS!!!!!!!!

YOU CAN BANK ON THAT!!!!!!!!!!

So that's the state of auto sales in America today. SCREW THE CUSTOMER and then cry for government assistance because you need customers. Then the "suckers" come out of the wood-work scrambling to buy what they and their feeble little minds perceive as a deal!! Mazda Corporate is there ONLY TO COUNT THE MONEY. THEY HAVE NO INTEREST IN ASSISTING CAR BUYERS.

I left a voice mail message for Jeremy Barnes on his cell phone over an hour and a half ago with no call back. It's a good thing he's not a doctor with an emergency on his hands. No wait, my error, in order to be a doctor he'd have had to finish High School at least!!

I wonder if any of you in corporate even have THE GUTS TO CALL ME BACK to try to explain why you WASH YOUR HANDS OF ANYTHING THE DEALERS DO!! In my addressing of this email, I tried to deduce the President and VP's email addresses ( I will send hard copy to all via over-night delivery if it doesn't go through) - GOD FORBID YOU LIST THEM ON YOUR SITE!! YOU MIGHT HAVE ACTUAL CUSTOMER CONTACT AND YOU CAN'T HAVE THAT!!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mazda Of Lodi:
I went to Lodi Mazda to look into their cars. The first time we were there, we couldn't test drive, for a ridiculous reason we can't remember, we had to prove to them we were serious by coming back a second time. After shopping around we came back a third time to buy the car. I called my salesman and told him we were coming at so and so time to make an offer.

We get there and we barely talked to our salesman, when it came down to make a deal on the car some guy in a pink shirt (he was a salesman, not the finance guy, we didn't make a deal by that point) comes in and gives us the hardest, pushiest, nastiest sell you can imagine. He was a bully. He only gave us one offer after we turned down paying everything at MSRP price, we then said we would like to discuss it more, he told us no and we'd have to take it now. Then when I explained I need to feel confident about it, and we don't appreciate the hard sell, he told us we can never come back and get the offer.

Obviously my mother and I are extremely annoyed and offended by this treatment (this guy was a real fast talker, all of this happened in around five to ten minutes), and I told him that I can't be coerced into a deal right now (we were going to buy the car then and there... but he DISSUADED me). He shoved his hand in my face for me to shake it, said that we couldn't come back to get the deal, and when he got up told me, "thank you for my time", and him, my salesman, and the owner all ran out the back door until we left the building.

My salesman called me twenty minutes later, so of course I was still steaming and yelled at him. He basically said he wasn't the bad guy, and the owner said to do all of that, but he convinced the owner to let us come back and get a meager $5 a month ($76 over three years) off the car. I screamed at him some more.

We went to Wayne Mazda and got a better deal.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mazda Of Lodi:
Came in to buy a car, this was my third time as the first time I was told I couldn't test drive and had to come back another day.

When it came time to buy, my salesman was suddenly replaced with some stranger who was nasty, fast talking and a bully. Their tactics dissuaded me from the car and after only ONE offer they threw us out and told us not to come back. They called twenty minutes later with a meager discount over their last offer. I went to Wayne Mazda and got the best deal.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Mazda Of Lodi:
I am done with Car dealership in general, you would think they have your interests at heart, it is not true, it is more about how to make an extra buck at your expense and let you believe they are really working hard for you.

At Mazda of Lodi NJ
They charged me $577. for the 60 K service maintenance on my Mazda protege 2003, I thought it was going to be a decent job until I found out they did not even check the level of power steering oil, or windshield wiper fluid, and when I asked if they could replace the light bulb I gave them, on the right light beam they wanted an additional $50. just to move a clip, a job that takes less than 5 minutes!

I asked for an estimate to repair the front right and left hub ball bearings they said the computer indicated a 6 hours job, for a total of $1330.!!
I called AAA, and went to a AAA repair shop in the Bronx the next day, same job for $550. ! And they came to pick up my car at my doorstep! Plus they were extremely nice and friendly.
Their estimate for the same job was half the hours of the dealership!

Plus the service manager Henry Colette at Mazda of Lodi was not the most friendly service person I ever met and did not seem to care much about quality and customer service satisfaction.
.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Mazda Of Lodi:
I called this dealership to say that I would be coming in for a test drive. Then I came in, and the salesperson (MD) (I spoke to the same person on the phone before I came in) refused to give me a test drive because "there is no one else at the dealership so I can't leave. All of the other salespeople quit." Then the guy told me, "When you come in to buy, you can do a test drive." Seriously? Steps: 1. research 2. Test Drive 3. Decide to buy. I am not buying a car I have never driven. I called ahead of time to say that I would be coming in for a test drive. They could have told me that they were unwilling to do that before I came in (although it's a load of bull, the salesperson could have given me a test drive; I have no idea why he was so rude).

In addition, MD (the salesperson) spent most of the time complaining about how everyone wanted to test drive, but no one wants to buy, that's why everyone quit, etc. He refused to give me rough quote on the car without my credit score (though I told him what level of credit to assume for the quote), and by the end of the conversation was literally screaming at me that I can't do anything until I seriously want to buy the car and that everyone that comes in just wastes salespeople's time, and that "no one wants to work for free." To top it all off, besides the pedantic speeches on the state of the economy and the dealership, the salesperson knew nothing about the car, barely knew what was his own lot, and was uninterested and/or unwilling to answer any of my questions.

Summary: Never go to this dealership, it is a waste of space. Drive out of your way to talk to some one else first.

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