Mazda Of Lodi

Reason for Visit: Service

I recommend this dealer: No

My Review of Mazda Of Lodi:
My car was stalled so droped with this dealer overnight. Next day they informed after diagnosis the car needs Idle Valve, gasket and ignition service. Since my car was close to 60k miles and ignition service was part of that service I negotiated a rate and agreed over phone. At evening while i was there to pick up my car got surprised he did 45k miles service and change Idle valve etc. Asked why he did not complete 60k as agreed response "his technician felt this car don't need transmission service etc". How stupid they think of me? Asked for refund discount since they did not do all the service as agreed the answer was pay the full money and take out the car. Already complained to Mazda and BBB. Please don't take your car to this dealer. I will never never go to him again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mazda Of Lodi:
Wanted to test drive a new car. Went in with a friend. By surprise it turns out my friend use to go to school with one of the salesmen. So he wanted to be the one to sell me a car. I told him I was in for a test drive at the moment only. He was real busy.
I compromised and said I would go have lunch and be back in an hour. I came back but he was helping someone else with a test drive. It was raining a bit. So another salesmen approached me. I explained the circumstances. He said he would help me.

As much as you don't want to hand over any personal information I did because I had already invested way too much time trying to just get a test drive. Long story short: I gave my information and was asked if I was going to purchase a car "today". I'm an honest person so I said 'Not today. I have to see how it drives first."

He left me to go "ASK". (as they all do as a tactic) I know better so I stood up after about a minute and sure enough he came running back. He them proceeded to lie to me, straight to me face! "We can not give you a test drive today because of the rain. But we can give you an appointment to come back."

"How stupid do I look?" was what I wanted to say, but didn't. I mean really. I had just walked in the building for a second time AND SAW SOMEONE GETTING INTO A TEST DRIVE! and You'd think they'd realize my seriousness in actually buying a car because I CAME BACK... just for the test drive.

So that shows you that this dealer 1)plays games, 2)underestimates customers' intelligence, 3)lies!
DON'T BUY FROM THIS DEALER! You'll be sorry! I thanked the salesman for his time and didn't make an appointment to come back. He proceeded to talk a lot but say absolutely nothing.

So why should you take my advice and not go to this dealer? BECAUSE I USE TO BE A CAR SALESWOMAN! I KNOW WHAT I'M TALKING ABOUT. Bottom line is I was lied to. They have no integrity. They didn't give me a test drive because I was there to TAKE A TEST DRIVE. They wanted me to do something I wasn't ready to do, BUY. This dealer lies straight to your face. You deserve better. There are plenty of fair dealerships out there. THIS ISN'T ONE OF THEM!

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