Mazda of New Rochelle - Service Center

Was in for maintenance on car today and was extremely please Was in for service today on my car and was extremely pleased with service provided by Charlene and rest of staff...will definitely be back for service Was in for service today on my car and was extremely pleased with service provided by Charlene and rest of staff...will definitely be back for service as needed More

Very considerate and responsive Service coordinator Charlene Russo was very attentive in the hectic year end busy time. Updated me periodically of service status. She is a valuable e Service coordinator Charlene Russo was very attentive in the hectic year end busy time. Updated me periodically of service status. She is a valuable employee. More

Fantastic Service Dept Fast, prompt, courteous, Friendly. Professional Had an issue that came up at 11am. Called, they said come in at 1:30. I was out of there by 2:30, is Fast, prompt, courteous, Friendly. Professional Had an issue that came up at 11am. Called, they said come in at 1:30. I was out of there by 2:30, issue resolved. And they also did a NYS inspection for me at the same time! Ivan and Charlene were wonderful! More

Most reprehensible experience of my life This is an awful place to have your car serviced. There is no working phone to return the service desks call. Like literally no working phone to commu This is an awful place to have your car serviced. There is no working phone to return the service desks call. Like literally no working phone to communicate with about service in progress. Men (yes, all men) working there say there is no way to escalate a concern, simply saying there is a “group” of owners but no actual person. A service manager told me he had worked there for 3 years and that he knew if no customer who had been able to escalate a complaint. I was given the GM number but it is the same non-working number. So many other places to go in Westchester County. Turn your car off the road and drive away from here as fast as you can. More

Fast service, oil change Very convenient service center open on Saturday. Easy online appoitment set up. Waiting area really nice with everything that you will need during you Very convenient service center open on Saturday. Easy online appoitment set up. Waiting area really nice with everything that you will need during your car is service. More

I Love NR Mazda Ivan and the service team always make it easy, and the prices are very reasonable. I love New Rochelle Mazda I'm so glad to have them so close to me. Ivan and the service team always make it easy, and the prices are very reasonable. I love New Rochelle Mazda I'm so glad to have them so close to me. More

I went to have my check engine light removed. I went to the service department thinking the took my check engine light off. They assured me that my battery terminals was the cause they tighten and I went to the service department thinking the took my check engine light off. They assured me that my battery terminals was the cause they tighten and I thought that was it . The next day check engine on a again uggh spent 125.00 for a misdiagnosed of my car. I will have to take it back sat hope they could get it right very frustrated. More

Impeccable Service Since leasing my CX-5, Mazda of New Rochelle has gained a loyal customer. They got me in the car I wanted within my financial comfort zone. To my su Since leasing my CX-5, Mazda of New Rochelle has gained a loyal customer. They got me in the car I wanted within my financial comfort zone. To my surprise, a relatively painless process. They made sure I was on the road by that Monday as I was in a bad accident, my old car was totaled and needed a car ASAP. I forget the gentleman's name, but he was under the gun with time constraints, but he made it happen. When it's time for my car to be serviced, I bring it right to Mazda. Ivan is absolutely phenomenal. His customer service skills never lack and he is a pleasure to do business with. There is never that rushed feeling to get you in or push you out ~ meaning, when they are speaking to their client, its about there client and not 100 things going on at once, like some other places. I usually bring my car in first thing in the morning and, as a courtesy, they'll even arrange to drop me off at work (I'm not far from the dealership). Should you opt to wait for your car, the lounge is comfortable, with a flat screen TV, two Macs and coffee & tea. Bring your loyalty coupons as well, because of course, every little bit helps. These are "my guys" when it comes to taking care of my car. I will never stray. New Roc Mazda knows how to take care of their customers More