Mazda of Orland Park - Service Center

Oil change and tire rotation. Change and rotation went as expected. Also received complimentary car wash. Wait time was acceptable and employees were informative and friendly. The Change and rotation went as expected. Also received complimentary car wash. Wait time was acceptable and employees were informative and friendly. The atmosphere was very professional. More

Oil change Oscar Ortiz was so great and managed to accommodate my coupon beating your competitors price! He had my car ready and washed within 40 minutes! Oscar Ortiz was so great and managed to accommodate my coupon beating your competitors price! He had my car ready and washed within 40 minutes! More

Great customer service from Oscar Oscar was very professional in doing his utmost to make sure my car was looked over for any issues and made sure all my concerns were addressed in a t Oscar was very professional in doing his utmost to make sure my car was looked over for any issues and made sure all my concerns were addressed in a timely manner. My experience at Mazda service has been excellent. More

OIL CHANGE Edyta and Oscar were both helpful and quick. The service dept. suggested some additional work that I needed but were not pushy when I said it would ha Edyta and Oscar were both helpful and quick. The service dept. suggested some additional work that I needed but were not pushy when I said it would have to wait until my next visit. I always get my car serviced at CJ Wilson and have never experienced any problems. More

Custom Detail Work My new 2016 Mazda6 GT is much wider and longer than my old 2003 Mazda6. While entering the garage my door would hit the concrete wall put is little di My new 2016 Mazda6 GT is much wider and longer than my old 2003 Mazda6. While entering the garage my door would hit the concrete wall put is little ding in my door. Adrian and Oscar call me and stated that they can have door edge guards install. I had them installed and you cannot tell that this was a added item and not part on the original package. The color was match perfectly. I am very happy with the results. Thanks Guys. More

the gentleman taking care of,me found a warranty on my car Oscar at the cj Wilson dealership is wonderful I had a part that needed to be replaced that was about 3,000 dollars and I didn't think that I had,a wa Oscar at the cj Wilson dealership is wonderful I had a part that needed to be replaced that was about 3,000 dollars and I didn't think that I had,a warranty, he did some digging and found out that I did have a warranty and I just made the mileage. It was a week before Christmas I was so happy I cried!! Thank you so much! More

fast and prompt service, on oil change, tire rotation, air f Always satisfied in every service they do on all my family cars. The place itself is very helpful indeed. I never knew about Mazda itself until one of Always satisfied in every service they do on all my family cars. The place itself is very helpful indeed. I never knew about Mazda itself until one of my family members said they have good vehicles. More

call for my oil change and several other items. It only took a few minutes to schedule my oil change and several other items that needed to be looked at I was received by the service personnel and e It only took a few minutes to schedule my oil change and several other items that needed to be looked at I was received by the service personnel and escorted to the lounge while my car was being serviced even receive suggestions of a good place to grab a bite to eat until my car was being made ready More

MY Experience at your dealership On Aug. 25 I brought my 2004 Mazda in for an oil change and tire rotation. I knew something else was wrong because every time I would start the car On Aug. 25 I brought my 2004 Mazda in for an oil change and tire rotation. I knew something else was wrong because every time I would start the car I had a puff of white smoke out of the exhaust. It wasn't too long before Edyta Valfre notified me that the mechanic also had seen the white smoke and asked if I would authorize the cost to locate the problem. Your employe then made many trips to let me know that the PCV valve was the problem. She kept me informed as to the progress, however, your parts department did not have the PCV valve in stock and they would have to have someone get it from another source. Once the part was installed, the car was clean and ready to go. Your employe kept me posted which I appreciated. Thank you. More

Alignment I purchased my car from CJ Mazda 6 weeks ago and felt the was something not right. While driving on the highway the car would sway to much for my com I purchased my car from CJ Mazda 6 weeks ago and felt the was something not right. While driving on the highway the car would sway to much for my comfort. The service department was very nice in making time for me to bring the car in after work for them to check the tires, etc. I was then told that they recommend I let them take it to check the alignment. To my shock I initially was told this would cost me $50 as CJ Mazda does not have the alignment equipment. I wish I was informed of this when I bought the car. On a more positive note I commend Oscar Ortiz for his exceptional service and understanding. As I was very frustrated when told this would cost me $50 just to check if the car alignment was off, which by the way it was! He was very professional and took care of getting the alignment taken care of for me at no cost. More