WOW! Where to begin.
I’ve had bad experiences at other car dealerships in the past but these guys set a new “high” in “low’s”.
First let me mention the one bright spot in my experience. It IS possible to get a decent “deal” on a car if:
• You’ve done all of your research on the car you want and KNOW what car you wish to buy before setting foot in this place.
• You’ve researched the price thoroughly online and KNOW the correct price. THIS IS CRUTIAL.
• Don’t plan to obtain financing using their in-house financing options. That is another potential way to get cheated.
• Don’t buy ANY extended service plan. They mis-represented the one they sold me You can always purchase an extended service plan from Ford directly on Ford’s own website. The price will be the same, and you will KNOW what you are getting.
The only other good thing I will say is that they DO seem to have a huge selection of cars. So you should be able to find the one you want. I had trouble finding the color I wanted elsewhere and they happened to have it in stock. So that can be helpful if you’re looking for something hard to find.
Now on to the bad stuff, and its VERY bad.
The basic problem is that the entire dealership operates based on mis-information, intermediation, outright lies, and high-pressure tactics. For those of us old enough to remember, it’s the 1970’s / 1980’s car buying experience all over again. They depend on people NOT knowing what they want and not knowing what to pay. The uninformed consumer is their “best” customer. If you don’t know what you’re doing, you are subject to being taken advantage of.
Don’t believe ANYTHING they tell you at face value. Fact-Check everything they say. Don’t allow them to “bully” you into buying the car at “their” price. They WILL come down if you stand firm. Don’t be afraid to walk out. Be advised that they will try and “corner” you in a small office and prevent you from leaving. They also aren’t afraid to insult you and try and make you feel like you’re an idiot. This is all part of the game and should be expected in advance. However, when all is said and done (at least in my case) I was able to put together an acceptable deal. They DO seem to sell for less than some of the other places I priced my car locally. You just have to be willing to take a LOT of abuse and listen to a LOT of lies to get what you want.
I’ve read other reviews about this place and noticed something interesting. The General Manager has asked various reviewers to contact him. This is strange because I tried (5 times) to sit down with him and express my concerns only to be foiled at every attempt. I was lied to multiple times by the staff stating that he “wasn’t there” or was “busy with something else”. Their “Customer Service” follow-up person (her name is Caroline) instructed me to “send him an e-mail and he will (maybe) read that”. So I seriously doubt if he really cares at all about how customers are treated.
The other key point of concern is their service department. After I purchased the car, I wanted more information on the servicing requirements of my particular car. I wanted to get prices for their various services to compare them against other dealerships.
I’d not read the owner’s manual yet and didn’t know the service intervals on this car. I have another car that “tells you” when you need service. It requires service every 10K. Anyway, their service department said that the car I purchased required service every 5K. I found that interesting and later compared it to the owner’s manual (and website). The truth is that Ford has a program where they will notify you (via the car) when you need service. Anyway, the car requires service every 10K (just like my other car).
When I confronted them with this information, they tried to explain that (because we live in Texas) the driving conditions require more service then Ford recommends. You would think that Ford would know better how to service their products then the dealership. After talking to multiple people about this, they finally admitted that this was their “opinion” and not actual fact. As long as you follow Ford’s recommendations, you will not void your warranty. The truth, in my opinion, is that they simply want people to spend more money with their service department. Needless to say, I won’t be doing this.
They also mis-spelled my name on the paperwork thus causing my registration and title information to be filed incorrectly. They also delivered the car dirty, and two of the windows were not tinted. They, at first, tried to convince me they were tinted. However, it was very obvious they were not.
So, if you find a specific car there that you want, and you do your homework perhaps you can get a good deal. Otherwise, I would avoid this place entirely. Don’t expect to be treated with respect.
I Recommend This Dealer:
Did you find this review helpful?