To begin with On my 3rd truck to purchase from Lynn Self within the last 2 years the Dealer and everyone involved ripped me off. I purchased a 2014 F450 Platinum 4dr 4x4 on 12-06-14 and traded in my 2013 f-250 Platinum 4x4 in which I also purchased from Lynn back in Nov.2013. During the Trade I also sold my 2013 F-250 to a friend of mine for them and was promised $100.00 cash for the referral in which I never received. On 2-3-15 I went to see Lynn to collect on it and to get my free full tank of diesel for my 3rd truck purchase and was told I had to complete this survey first giving him a perfect score before he would honor his agreement. So It looks like I will not get my detail, $100 referral or full tank of fuel for the record on my 3rd truck purchase on 1-26-15 I had to drive straight to gas station as it was completely empty.
The reason I traded the 2014 F450 in on the current 2015 F-350 purchased from them on 1-26-15 is because after only 3120 miles the F-450 had computer & mass airflow sensor problems and left me stranded on the side of the road 3 times. I called Lynn Self on one of the occasions in which it was broke down and he did not return my phone call's until 8 days later. Drove it to McDavid service on 1-5-15 and John Goddard in service would not even get up from his desk to walk onto service drive to look at it. Told me would be 3 days before he could have it looked at and he could not provide me with a loan vehicle. At this point I am very frustrated, drove it home and parked it. The next day I borrowed a 2003 GMC Durmax diesel with 210,400 mile's on it to haul my 2 classic cars to Barrett Jackson auto auction in Scottsdale Az. (reason I bought the F-450). I returned home on 1-22-15 and by phone I was told once again by McDavid service it would be 3 days before my truck could be looked at.
On 1-23-15 I drove the truck to 5 Star Ford Dealership, they took it in at 5:30 pm on a Friday, gave me a loan pickup and by the time I got home they called me to let me know that my truck was fixed & ready. I returned to 5 Star to get my truck and within 1 hour they replaced the mass airflow sensor & flashed, reset the main computer. Discussed with my new truck, 5 Star Dealer priced me another new truck at $58,556.00. 1-26-15 I went back to Lynn Self at McDavid Ford to give him the opportunity to make things rite, after 5 hours of negotiations he and his sales staff told me I could have the exact truck for $58,300 which included TT&L. Lynn Self also told me not to mention all the issues I had on the 2014 F450 to anyone there in order for him to made me that deal.
Here is where my experience really takes a turn for the worst.....The 2014 F-450 I paid them 60K for on 12-6-14 after driving it 3,120 miles (3weeks), they tell me they can only give me 50K trade in credit on the 2015, so I lose 10k on that truck.
After 5 hours of confession and being exhausted I just wanted to go home and I signed the contract and paid $62,286.17 and not the $58,300.00 as promised by Lynn Self and 2 of his managers. If the finance director Jason Toney would have explained the contract to me instead he spent the entire time (40 minutes) trying to sell me on extended warranties and gap insurance and never once explained the contract to me. Instead he worked ridiculous hard trying to cram that down my throat and when I refused to purchase it he got mad and treated me like crap throwing paperwork in front of me telling me sign here, here, here etc... I would have caught the $11,449.46 overcharge price of the truck if he would have just explained the contract. The next day I decided to look over the contract and saw in disbelieve where they had me finance $62,867.56 vs. agreed amount of $51,418.10. $58,300.00 (sale price) - 3000 (rebate) - 2000 (down payment) - 902.01 (trade in equity), = $51,418.10. When I went back up there to show them all the mistakes they just brushed me off and told me it is what it is....really, I don't know how any of them crooks can sleep at night. Oh to top it all off on my way out the door the night I got the truck they told me I could not keep the 5th wheel hitch out of my old truck in which I stressed to Lynn and the trade in appraisal manager that I would be keeping it and they both told me it was no problem that I could keep it. Well it was and I had to pay them another $777.62 for another hitch..
In closing I would stress to anyone looking to purchase a new vehicle.... go somewhere else, they cheated me out of $22,227.08, 11,449.46 (price difference) + 10,000.00 (loss on trade after 5 weeks) and 777.62 (hitch) I have purchased 8 new vehicles within the last 10 years and I have never been treated so bad...
Run as fast as you can..DO NOT trust David McDavid Ford.
THEY LIE, CHEAT & WILL RIP YOU OFF!!!
I Recommend This Dealer:
Sales mgr. Joe, Service John Goddard
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