40 Reviews of McDonald Hyundai - Service Center
McDonald Hyundai Service Department really knows what they're doing when consulting their car dealership excuses handbook. These people have an excuse for everything, and they expect the customer to und they're doing when consulting their car dealership excuses handbook. These people have an excuse for everything, and they expect the customer to understand them to be reasons for horrible customer service, customer intelligence, customer patience, and customer respect. I recently took my 2013 Santa Fe Sport to them to have my engine replaced. Warranty work, thank goodness, or who knows what they would tried to charge me.. My original service advisor left the company which contributed to the lack of communication. From the get go, I felt like he didn't have a clue what he was doing. Overcharging on services that didn't need to be done, parts that should be included in any standard engine swap, and requested services not completed but conveniently written as a service request declined by me. But, wait, there's more! I was charged $25.00 for gas so the mechanic could test drive the car once the engine was replaced. He said everything worked fine. The transmission, however, was a completely different story. Did I mention that the transmission was the subject of my additional service request? Well, as I rolled my car over the curb, I realized the transmission problem was worse than I thought. It took me an hour and a half to go twelve miles! You get the picture. My car is now at a reputable transmission shop having a new to me transmission installed To review: *. Service took seven weeks to complete. Work took one week; *. Was put on "forever hold" more times than I recall; *. Asked several times to meet the service manager. He was a no-show every time; * New service advisor assigned to my case. Was sitting next to the nice woman who helped me pick up my car. He never once introduced himself, although it seemed he was listening to his associate and I reviewing the paperwork she was presenting me; *. The service manager finally called me on Wednesday, May 1, 2024, to tell me I would be able to pick my car up Friday, May 3, 2024. There was no time given. At 4:45, they texted me to tell me I could pick up my car. I had given up on being able to pick up my car, so I went in on Tuesday, May 7, 2024. To close, this dealership, unfortunately, seems to be like every dealership I've experienced: terrible, with no desire to improve. The entire industry is driven by greed. More
AVOID MCDONALD HYUNDAI SERVICE DEPARTMENT! I used to be a loyal, regular customer and gave them the benefit of the doubt on previous mistakes...overcharging for work, charging for parts t I used to be a loyal, regular customer and gave them the benefit of the doubt on previous mistakes...overcharging for work, charging for parts that weren't installed, etc. We're all human, right? But, after my Tucson was damaged last September courtesy of the tik-tok challenge it became clear that McDonald Hyundai service is simply INEPT. Once again, parts were charged for and never included. Communication is extremely poor...virtually impossible to reach by phone...only slightly better when texting your service advisor. The service dept. manager was rude to my wife. Finally, they mishandled payment and came after us nearly a year later for more money, threatening with a collection agency. Unbelieveable! McDonald has lost my business forever. Likely I won't buy another Hyundai, thanks to McDonald. More
Please do not buy Any Vehicles from this dealership. There is absolutely NO customer service at this dealership!! The Hyundai Sante Fe are Unreliable! They treated us so poorly I wouldn’t wish on anyone There is absolutely NO customer service at this dealership!! The Hyundai Sante Fe are Unreliable! They treated us so poorly I wouldn’t wish on anyone! I expected my new car to last more than a few months! Once they have your money the customer service ends! Remember also if your vehicle breaks down they will tow you 15 miles! Pretty useless! This has been a very upsetting experience! From the sales department to the managers and service! More
I would review them but I can never get a hold of them guess that speaks for itself, either terminal hold or their voicemail mail says they’ll call you back and they never do after three attempts guess I guess that speaks for itself, either terminal hold or their voicemail mail says they’ll call you back and they never do after three attempts guess I’ll go somewhere else with my new Hyundai Tucson More
Very poor customer service. Had an appointment for my 2021 Hyundai Kona on Dec 27 at 9:40am for an oil change, rotate tires, fix a tire with a slow leak, and look at heated sea Had an appointment for my 2021 Hyundai Kona on Dec 27 at 9:40am for an oil change, rotate tires, fix a tire with a slow leak, and look at heated seat that wasn’t working. Scott told me it would take 3-5 days. I call on morning of Dec 30, because I haven’t heard from them and was told it hadn’t even been looked at yet. I needed my car by Saturday to go to work, so I told them do the oil and tires forget the heated seat and would be there to pick it up at 5pm, doesn’t take long to change oil and tires. Got my car back on Saturday at 1:00 on. Absolutely horrible communication and customer service. Will not be doing business with them! More
If you call to inquire about a repair you will be put on hold, hung up on repeatedly and someone will even begin dialing the phone while you’re on the line. Every experience, at least 4, with this service d hold, hung up on repeatedly and someone will even begin dialing the phone while you’re on the line. Every experience, at least 4, with this service department is frustrating. Save your sanity and go somewhere that had employees answer the phone. More
I dropped my car off to this location to get it serviced. Hours later I receive an unbelievably rude voicemail from Jay Centeno stating that the car was "Distasteful and to either clean the car or remove it Hours later I receive an unbelievably rude voicemail from Jay Centeno stating that the car was "Distasteful and to either clean the car or remove it from their property because no mechanic wanted to work on the car and that it was the worst car that he has ever seen". This was confusing because the car had been completely cleaned out AND vacuumed before it was taken in. I took it immediately to another location where they completed repairs with no issues at all. Jay Centeno is incredibly unprofessional, incompetent, and needs to be fired. This location SUCKS. Go somewhere else. More
Hands down, WORST customer service I have ever received. Immediately request another advisor if he is assigned to you. He is absolutely impossible to reach, doesn’t listen to voicemail, does not respond to Immediately request another advisor if he is assigned to you. He is absolutely impossible to reach, doesn’t listen to voicemail, does not respond to email and has zero interest in taking care of his customers. My 2016 Tucson was at the dealership for 3 MONTHS - he initially screwed up the pre-authorization claim, didn’t turn in the correct paperwork, and then made excuses, ignored my calls and those from my advocate at Hyundai corporate - I would go WEEKS without a response. I don’t know how McDonald can keep someone this horrible at their job on the payroll. More
There has been a weird noise coming from my engine for about a week and a half upon deceleration. I called my nearest Genesis/Hyundai dealership to schedule an appointment to get it looked at. Once I ge about a week and a half upon deceleration. I called my nearest Genesis/Hyundai dealership to schedule an appointment to get it looked at. Once I get there and checked in I started working from the waiting area. About 10 minutes later, I was told that I probably shouldn't wait because it can take between 1 - 3 days to diagnose. Which was not disclosed when i made the appointment. Emily the Genesis service rep explained their diagnosis process and told me she could reschedule if I needed to bring it in at a later date but that it had to be during the week as the diagnosticians don't work on the weekends. So I rescheduled for Monday 5/29 for 7 am. When I returned the following week, Emily was not there and someone else checked me in, informing me that there was a loaner wait list and that i would be added to it in the event the car would take longer than 3 days. but that i should hear from someone later that day or the next day for an update. They provide a lyft home and then crickets for 2 days, and i finally reached out Tuesday before close to see if i had maybe missed a call or something and they told me Emily had gone home for the day and they'd leave a note for her to call me back on Wednesday. Wednesday afternoon and I had still heard nothing so reached out again at which point Emily texts me to say she was hoping to get my car in to see someone later that day or the next day... At this point i am very frustrated as I have been stranded and car less for 3 days now with no apparent end in sight, racking up uber bills to get to work and run errands. On Thursday still no update or anyone reaching out. So for the 3rd time I followed up to see if Emily would provide me some insight into what was going on with my car. I get a reply that there is still no update on the cause of the issue. I asked again for a loaner which the reply was there are not any, but 'fingers crossed' for an update tomorrow. After 4 full days of being car less, I am very frustrated with the lack of communication and service from the McDonald team and the Genesis rep Emily. If this was going to be a full week ordeal, it would have been nice to know that in advance. I feel like this process was deceiving and I was strung along to leave my car which isn't a cheap monthly fee to have access to, to get serviced within 3 days when it didn't make it in front of a technician for over 4 days. Still without a car or an eta and not happy with the service from McDonald Hyundai. After 5 days with no update, I ended up just ubering down to go pick it up because there was no point in continuing to wait going into a weekend when she told me there would be no one that could work on it anyway. When i returned to pick up my car, she wouldn't look at me and acted as though I wasn't there....will never go to this dealership for service again. More
Beyond dissatisfied. They gave me an estimate to make my sunroof operable and after two weeks of them working on my car it turned out to be double the price. I asked the They gave me an estimate to make my sunroof operable and after two weeks of them working on my car it turned out to be double the price. I asked them to just put it back how I brought it in. Three weeks later I paid $2,000 to pick it up. Half the sunroof railing system was missing (they accidentally threw it in the trash) and the glass was fastened by two screws (manager said it’s they best they can do). Unsafe to drive. The manager and his manager agreed it wasn’t fit to drive but they have not done a thing to correct their mishandling of my car. Lots of lip service but not a thing to show for it. I duct taped the glass and drove home slowly on the back roads. My boyfriend, who is not a certified mechanic, fixed it for me that same day. Other problems when I received my car: My back up camera didn’t work; both overhead light consoles not it place, busted passenger storage console; missing “buttons” to hold interior in place; grease marks throughout interior. I am so disappointed that anyone would think this is acceptable… and they charged me $2,000! The owner, Bruce, tried to sell me insurance. When I told him my experience he deferred the problem back to the managers I was already working with. More