McFarland Ford

McFarland Ford
151 Portsmouth Ave
Exeter, New Hampshire 03833
(603) 772-5953

Manufacturer: Ford

Most Reviewed Employees
Frank Montmarquet Frank Montmarquet
Customer Service Manager
McFarland Ford Service McFarland Ford Service
Chris Lane Chris Lane
Business Development Manager
Tom Campbell Tom Campbell
Sales Consultant
Steven Briden Steven Briden
Sales Consultant
Mark Ducharme Mark Ducharme
Sales Manager
Katie Moynahan Katie Moynahan
Internet Division
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: 11:00 AM - 4:00 PM


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
35 Reviews
McFarland Ford

Overall Score: 5 Star Rating4.7



About McFarland Ford
Certified: McFarland Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, McFarland Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About McFarland Ford
Serving New Hampshire's seacoast since 1957, McFarland Ford has been family-owned and operated for over 54 years. We're proud to offer customers with a pleasant, hassle-free buying or service experience. Since our outset, Since our outset, the McFarland philosophy has emphasized a personal relationship with our employees and customers. We encourage you to read our reviews - real reviews from folks we've enjoyed building relationships with over our 54 years in business. Whether it's for new or used vehicle sales, service, or collision repair, we look forward to exceeding your expectations in every way possible.

We look forward to meeting you!

Sue McFarland Moynahan
President


MaggieMarley
4/4/2012 8:02:20 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Steven Briden

My Review of McFarland Ford:
I am very disappointed with this dealership. I contacted Steve on two separate occasions, once by phone & the other by email & never got any response.

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mistermike
1/31/2012 7:13:09 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve

My Review of McFarland Ford:
I had a wonderful buying experience at McFarland Ford. The whole staff was very attentive and helpful. They have made buying a car as fun of an experience as it should be. Please don’t waste any time going to a gigantic dealer and get screwed over by some sort of robot of a sales person . Everyone there from the minute you walked through the door was friendly and never put on any kind of high pressure sales push. The pricing was great no need to even haggle I did my homework before starting to look and they were listed almost 1000 below what I was willing to haggle down to. The price on my trade was more than fair.

The new car has been great and I will be sure to drive the little extra next time I am in the market for a new car. Thanks everyone!!!

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tony0805
12/29/2011 12:57:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve

My Review of McFarland Ford:
Excellent experience at McFarland Ford. There was no pressure. Steve was very honest to work with and knew the car I was looking at well even though it was not a Ford. I would highly recommend Steve and McFarland Ford.

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dgrady42
12/22/2011 2:04:29 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Tom Campbell and Mark Ducharme

My Review of McFarland Ford:
I took a car (2007 BMW 335xi) out for a test drive and noticed a vibration coming from the rear end (I suspect a bent rim) and the car was also very hard to start. When I brought these issues up Tom responded, "thats it, we are done. We are not putting any more money into that car. We are already losing money." I never even had an opportunity to say whether or not I was willing to do anything and he went over to speak to Mark Ducharme. Mark wished me a Merry Christmas in a very sarcastically tone. I told them that they did not have to treat me like an a**hole and Mark responded, again sarcastically, "I was only wishing you a Merry Christmas". I told him that it sounded very sarcastic. I walked out to my car and Mark came running out after me and said, "and have a Happy New Year too."
I did nothing other than not buy a car that had problems with it. This was not an inexpensive car, although it was at a very good price. Whether they lose money on a car or not is not my issue. They are professional and should know the value of a car when they take it in for trade and price it for sale. When you buy a used car from a new car dealer, regardless of the price, they are usually more than willing to repair anything that the customer notices. When this car sat for a couple of hours, it would turn over for 10 to 15 seconds before it would start. These cars are very expensive to work on and if they expect me to buy a car for $20,000 and then drive it to a BMW dealer and pay to have it repaired, then they have the wrong expectations.
This experience has turned me off from ever going into their dealership for anything, including service on the Ford that I do own.

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Ralph At GSK
12/19/2011 1:06:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Frank, Dave, Todd, Jason, The cute woman from NY, Sales guys

My Review of McFarland Ford:
There is NO service anywhere compared to this dealership. They FOUGHT with ARI to get me new tires and may have saved my life; tires were bald and ARI refused to replace them twice but Dave refused to give up. Jason also had to support a tire change via ARI who resist the dealers requests. I have seen Service staff with other customers and they really care; ie sitting with the older customers in the waiting area to "Counsel" them on their car's problem. They know us by name. The sales guys are not pushy at all and respect boundaries. I would buy from them today if I needed a car. My car is always been a lease, for now, multiple vehicles since 2000. They are the best. They know my father and the mileage on his truck and appreciate the customers-Thank you Frank the Service Manager Nice Work. I wish i needed a Ford Fiesta because I would buy it just based on the Service Department. Thank you Jason for asking me about my new Escape. I have been to other dealerships and shops and NONE compare the these guys. Sincerely, Ralph

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521vs
11/22/2011 8:12:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Montmarquet

My Review of McFarland Ford:
I have dealt with Mcfarland Ford for quite a number of years.There service dept.is one of the best in the seacoast area. I have always come away feeling that the job was done right,therefore no worries.The staff at McFarlands are always friendly and ready to be of assistance.I really can't say enough about this dealership,they are great!

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rhardej
11/17/2011 10:07:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Lee

My Review of McFarland Ford:
I have had my vehicles repaired at McFarland Ford (Exeter, NH) for nearly 25 years and have consistently been happy with the service. I have confidence in their service advisers. They keep me well informed on what needs immediate attention and what service can be delayed. They are well aware of the challenges all of us face with the economy, and they look for ways to keep my current Ford vehicle, a 1987 F-150, serviced and do it with an eye on the overall expense.

The care I receive is personalized. Working with service adviser, Jason Lee, for the past few years, I always feel welcome when I come through the door and treated fairly when I leave. This is a quality organization from top to bottom.

Richard Hardej
Exeter, NH

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buteaud
11/15/2011 1:38:46 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave and Frank

My Review of McFarland Ford:
The reason I give this recommendation is that I have always been treated right here. I purchased an new 2006 Ford Five Hundred and I have had every service done at this Dealership. I have over 265,000 mile in the car and it runs great. This is due to the quality work done here. The Staff is great to deal with,(they know me by first name).
The mechanics all seem to know there stuff. If I had any problems they were always deal with to my satisfaction. I again recommend this Dealership Highly.

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tiggr61998
11/13/2011 6:05:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve

My Review of McFarland Ford:
We went in to look at a Ford ranger. We had been given a quote online earlier. We were taken to the lot where the truck was and test drove the vehicle. We had all our questions answered and ended up purchasing the vehicle. The staff was friendly and responsive.

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susan.ok@comcast.net
11/11/2011 9:18:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Frank, Dave, Jason

My Review of McFarland Ford:
The service at McFarland Ford is always trustworthy and friendly. I am always greeted by name, my car's service needs are clearly explained, and my questions are answered to my satisfaction. As a woman in what is traditionally a man's environment, I appreciate being treated with respect.

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