I’m writing to acknowledge Todd Bergeron for his excellent work as a service advisor. I’ve been coming to McFarland Ford for many years and have received great service from past advisors, but Todd has consistently exceeded my expectations. Todd is always pleasant, very professional, and goes beyond what’s required to assist customers.

For example, this past Thursday, my son, Ed, and I were in with his ‘05 Focus (purchased there!) for an annual inspection. Ed travels from Bow to have his service performed at McFarland Ford – namely because there is a deep sense of trust in Todd. The inspection revealed that the rear bumper support had deteriorated so badly that it had to be replaced. When Todd called with the news, he was able to propose a solution that would allow repair of the car while offering my son some real savings. I know Todd could have pushed for a more expensive solution, but he understood our plans with the Focus and worked around that – which is what I’ve come to expect of Todd.

Todd’s excellent service has also been evidenced whenever I’ve purchased tires or scheduled appointments for repairs. I’ve had all my service needs taken care of by Todd – not only for the ‘05 Focus, but for an ‘04 Taurus and ‘03 F 150. He’s always thorough in his research and provides several options for my consideration. When it comes to inspections, Todd is thorough in explaining the inspection results, advises what has to be repaired to obtain a sticker, and also identifies items that will require attention in the near future. My entire family has complete trust in Todd’s work and he is the reason we continue to return to McFarland Ford.

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I worked with Cris Lane on making a decision on whether to wait for a 2014 or purchase a 2013 GT5.0/CS in stock - He was very helpful in showing me the plus side of getting the CS based on re-sale value of the cars and my cost. - Since after 2014 Mustang will be changing the appearance I purchased this car not only for now but as a investment. We were able to reach a price that worked for both of us and one I thought fair. He always followed up in a very timely manner either by e mail or phone. Basically if not for Cris I am do not think I would have purchased the car. Upon delivery Joanne was ready to take me through the car - When I arrived she had the plates removed from my old car and was waiting for me. That was really great since I was on a tight timeframe that day. She was a real pro at showing me sync and other features. She even volunteered to come to my house to set up the garage door opener - Now that is commitment and service. I am going to schedule a session for my wife with her and I am sure she will get the same results. Finally after driving the car for 3 days now, I can say it is on a par to my 2013 X3 BMW and as would be expected has a significant performance advantage - i guess the only downside is I will not be buying another Mustang Unless they revert back) since I am old school and love the present body style Great Job Ford and the McFarland Team Hats Off!!

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I just purchased my second Ford F150 from this dealership. I traded in my older F150 and bought a new 2013 that was ordered about 8 weeks ago and arrived even faster than expected. I worked with Don Perry in service with my trade, and Francesco in the body shop. Both were a great help with my older F150, and Chris Lane helped me special order my 2013 F150 Lariat and gave me a fair price on my trade. Overall I am very happy with my 2nd F150 purchase at McFarland Ford. I would recommend this dealership.

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How many times do I give them the benefit of the doubt? Ever since Frank Montmarquet left as service manager (he was the best) there has been a steady decline in service. One time the new service person added all these items to be done but it was $400 more than what another dealer (Portsmouth Ford) did the work for. I considered doing the work with McFarland but the last few times I had service I couldn't discern what was needed vs what was nice to have. You know when the service manager cares and I was feeling no comfort from a take-it-or-leave-it attitude of the current guy. I have patronized this dealership for over 20 years (4 Taurus wagons a Taurus sedan, a Focus and a Fusion). I had to get an oil change and transmission service today (Saturday 8:00am) so I thought it would be simple thing to give it another try. I called and asked for service. They sent me to voice mail. I called back and asked to be sent again to service and they said the guy in service was on the phone and asked if I wanted to leave a number for a call back. I went to Portsmouth Ford, drove in and they had two service managers welcoming me. They not only took care of the service but they did an alignment and did it immediately. McFarland Ford wasn't like this before. There has been a change and since Frank has left I am sad for this family business. In another event I suggested my son (who lives two hours away in RI) scheduled service only to get there and be told they didn't have the parts. He asked them to order them and for the following two weekends he drove back up to have the service done only to find that they hadn't ordered the parts! WOW! He gave them three opportunities. His third appointment was a Saturday. He came back up and found they still couldn't do it because they didn't do that kind of work on Saturdays. OMG! If you were trying to alienate a customer you couldn't have done a better job. I am disheartened and sad. Not only for my son but it is sad to see a family business fade. I grew up in a family business and I wring my hands over things like this. If I was the owner I would want to know about things like this. I just called trying to find the old service manager, Frank. I wanted to make sure I wan't missing something. They told me he was long gone and I guess I am too.

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Purchased a used vehicle 8/31/12
Over all a good vehicle. For some reason there was a squeaky noise under the vehicle.
Yes very noticeable. We knew that we were purchasing the vehicle as is, but wanted to know what was causing the noise.
The Service department said it was from the shocks. Nothing major.
We ended up bring back the vehicle to have the e- brake adjusted as we had to pull all the way up for it to hold as the vehicle is a standard this is important.
We were told that it met the specs and we ended up paying for them to adjust the break.
Once again asked about the noise. We were told it was from the shocks.

Called the next day and spoke to Todd who was very short with me. I'm sorry for bothering you Todd.

We took the vehicle to another service department . The noise was from
An unsecured break cable, swaybra links and front stablizer links.
Happy to say that there is no noise now:)

I called and spoke with the service manager today Don Perry. I went over everything with him and he could not believe that a break cable could cause noise, but could understand that a swaybra link could cause noise. I wanted to just let him know that we were not happy with his department. Its a busy place I understand that, but they pride themselves in taking care of their customers.
Don was nice and just brushed me off nicely. I did explain that we would not using their service again. The dealer/Service Department that we took the vehicle was Clakr& White in Newton, Mass. Also recommend Port City Chrysler Dodge in Portsmouth, NH

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I am very disappointed with this dealership. I contacted Steve on two separate occasions, once by phone & the other by email & never got any response.

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I had a wonderful buying experience at McFarland Ford. The whole staff was very attentive and helpful. They have made buying a car as fun of an experience as it should be. Please don’t waste any time going to a gigantic dealer and get screwed over by some sort of robot of a sales person . Everyone there from the minute you walked through the door was friendly and never put on any kind of high pressure sales push. The pricing was great no need to even haggle I did my homework before starting to look and they were listed almost 1000 below what I was willing to haggle down to. The price on my trade was more than fair.

The new car has been great and I will be sure to drive the little extra next time I am in the market for a new car. Thanks everyone!!!

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Excellent experience at McFarland Ford. There was no pressure. Steve was very honest to work with and knew the car I was looking at well even though it was not a Ford. I would highly recommend Steve and McFarland Ford.

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I took a car (2007 BMW 335xi) out for a test drive and noticed a vibration coming from the rear end (I suspect a bent rim) and the car was also very hard to start. When I brought these issues up Tom responded, "thats it, we are done. We are not putting any more money into that car. We are already losing money." I never even had an opportunity to say whether or not I was willing to do anything and he went over to speak to Mark Ducharme. Mark wished me a Merry Christmas in a very sarcastically tone. I told them that they did not have to treat me like an a**hole and Mark responded, again sarcastically, "I was only wishing you a Merry Christmas". I told him that it sounded very sarcastic. I walked out to my car and Mark came running out after me and said, "and have a Happy New Year too."
I did nothing other than not buy a car that had problems with it. This was not an inexpensive car, although it was at a very good price. Whether they lose money on a car or not is not my issue. They are professional and should know the value of a car when they take it in for trade and price it for sale. When you buy a used car from a new car dealer, regardless of the price, they are usually more than willing to repair anything that the customer notices. When this car sat for a couple of hours, it would turn over for 10 to 15 seconds before it would start. These cars are very expensive to work on and if they expect me to buy a car for $20,000 and then drive it to a BMW dealer and pay to have it repaired, then they have the wrong expectations.
This experience has turned me off from ever going into their dealership for anything, including service on the Ford that I do own.

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There is NO service anywhere compared to this dealership. They FOUGHT with ARI to get me new tires and may have saved my life; tires were bald and ARI refused to replace them twice but Dave refused to give up. Jason also had to support a tire change via ARI who resist the dealers requests. I have seen Service staff with other customers and they really care; ie sitting with the older customers in the waiting area to "Counsel" them on their car's problem. They know us by name. The sales guys are not pushy at all and respect boundaries. I would buy from them today if I needed a car. My car is always been a lease, for now, multiple vehicles since 2000. They are the best. They know my father and the mileage on his truck and appreciate the customers-Thank you Frank the Service Manager Nice Work. I wish i needed a Ford Fiesta because I would buy it just based on the Service Department. Thank you Jason for asking me about my new Escape. I have been to other dealerships and shops and NONE compare the these guys. Sincerely, Ralph

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