I cannot say enough good things about this dealership. From the day of my purchase from Scott Herman to today, I cannot have been more satisfied. Scott makes a point of making himself known to me and conversing on every service visit when he is there. I have dealt mostly with Todd Bergeron on my service visits, and to a lesser extent, Don Perry. Service work is usually complete earlier than expected, and has never taken longer than expected. The service staff is more than willing to answer any question, and has several times gone above and beyond what it takes to be helpful. I regularly receive a service reminder 1-2 days before my scheduled service and a service follow up e-mail from Katie Moynahan. I have had service performed at two other Ford dealers in my area, and have had a mediocre experience at one, and was highly dissatisfied with the total lack of professionalism at the other. McFarland is a fine group of professionals. They also make you feel welcome. That is highly unusual in the case of auto shops in general. To be comfortable having service is more the exception, than the rule. I always feel like a valued customer.
I Recommend This Dealer:
Katie Moynahan, Dave True, McFarland Ford Service, Don Perry, Cyndi Milner, Scott Herman, Todd Bergeron
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