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McGee GMC of Charlton

Charlton, MA

4.1
142 Reviews

104 Sturbridge Road

Charlton, MA

01507

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142 Reviews of McGee GMC of Charlton

March 03, 2011

Hello, I would not recommend this dealership to anyone that likes to shop around and get the best value for their dollar. I called on the telephone to get a price on a new vehicle I was interested in, I g More

by steve hynes
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom SULLIVAN
Mar 15, 2011 -

McGee GMC of Charlton responded

We are sorry you did not have a pleasant experience at Patriot. We take pride in our customer Sales and Service and would like a chance to earn your business back. Please contact me at 1-508-765-1000 so we may discuss this further. We do make every attempt to make sure all of our customers are happy with both us and our vehicles that we sell and service. We price our vehicles on the low end according to current market value so that we can sell them without any hassle. You will find that they are priced to move and thus the reason you came in. While I do not wish to get into a "he said / she said contest" I feel I must put your review in the proper context of what was said. If you remember, you told us while you were at the dealership, 'you are friends with Joe and you came in to keep him honest'. As a customer of Patriot Buick GMC you will find that you don’t have keep us honest and that even though we most likely have the best prices we are still willing to negotiate. I believe this to be an attempt to make us look bad (in an attempt to make your friend look good). Any person will say "We can do that on our own" but it takes a big person to correct what we have done wrong, with no excuses. Mistakes have been made in the past, but were corrected, being human we will probably make mistakes again in the future and when we do, we will correct them also. I will be more than happy to help you in any future vehicle purchases or with the servicing of your truck. Once again, Thank you for your review and do please feel free to call 1-508-765-1000 for any further assistance.

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July 11, 2010

First I was roped in by an incorrect price. I called to check the price of a vehicle on their lot that I was interested in, and they told me it was ~$7K less than the price I saw on the internet. I asked i More

by conflabermits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
Mar 15, 2011 -

McGee GMC of Charlton responded

We are sorry you did not have a pleasant experience at Patriot. I am glad to hear that you like your vehicle and hope it gives you many years and miles of service. Thanks to your review we have looked into the issues that you reported and are hiring more people to ensure that vehicles will be ready when we say they will be. We take pride in our customer Sales and Service and would like a chance to earn your business again in the future. Please contact me at 1-508-765-1000 so we may discuss this further.

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