McGee GMC of Charlton

I brought my Pontiac Grand AM '04 in because it was losing coolant. I thought it would be the intake gasket because the mechanic had warned me from another visit that it might happen because it was a c losing coolant. I thought it would be the intake gasket because the mechanic had warned me from another visit that it might happen because it was a common problem on that car. After looking at the car for a few minutes he was able to tell me what was wrong. Even though it was going to be a big job I was still able to get my car back the next day. They even did a bunch of maintaince since my car was already apart they just charged for the parts. Everyone else in the service department was very nice and I got a deal that was way better than any of the other shops I tried calling. More

I am so amazed at the service I received at your service/parts department!! I have never been treated so well at an auto garage, not even at the garage I bought my van from!!! Rebecca Hutchings, in service/parts department!! I have never been treated so well at an auto garage, not even at the garage I bought my van from!!! Rebecca Hutchings, in your service department went above and beyond any service I have received. I will recommend your dealership to everyone I know, because of Rebecca & Kim Moore (parts)!!! I STRONGLY believe that customer service is the MOST important thing in business, and your customer service is OUTSTANDING!!!! Thank you all sooooo much! I feel like I am so blessed to have found you!!! More

This was THE best experience I have ever had buying a car, used or new, both in terms of customer service and getting a good deal. My salesperson (Kristin) was both friendly, respectful, and patient in car, used or new, both in terms of customer service and getting a good deal. My salesperson (Kristin) was both friendly, respectful, and patient in answering all my questions and working to get a fair trade in value for my car. And the car I got was definately a step up. I never thought I would say that I would recommend a salesperson or dealer but in this case I would. More

When I arrived at patriot I felt very welcomed! The customer service was very good and the people were friendly! Brian Okeefe was very helpful in finding the right car for me! I recommend everyone to g customer service was very good and the people were friendly! Brian Okeefe was very helpful in finding the right car for me! I recommend everyone to go there when buying a car! More

I went in for an oil change and while I was waiting Rebecca had to break the news to two customers who were sitting in the waiting room with me that they needed hundreds of dollars of work done to thei Rebecca had to break the news to two customers who were sitting in the waiting room with me that they needed hundreds of dollars of work done to their vehicles. She took the time to sit down with them, explain what they needed, and detail what their options were. Her customer service is phenomenal. These customers understood what their problems were and were able to make informed decisions regarding the repair options (or lack thereof as well). Rebecca is a true asset to Patriot GMC. More

The service dept at PATRIOT GMC was very helpfull and knowladgable about my 03 silverado.They were clear and precise with my options for fixing my concerns and getting me back on the road.I felt at ease knowladgable about my 03 silverado.They were clear and precise with my options for fixing my concerns and getting me back on the road.I felt at ease by their manner and profesionalism.The service manager Rebecca Hutchings made me feel confident and assured of the repairs performed,her kindness and inteligence spoke volumes of the entire service crew.I would absolutely recomend PATRIOT GMC to my friends and family thank you again! More

My wife and I was looking for a 2011 Buick Enclave CXL1 (8 - passenger) 11/15/2011: first time be there, enquired about CXL1, the saleman promised that he could order a 8-passenger CXL1 for us. 11/18 (8 - passenger) 11/15/2011: first time be there, enquired about CXL1, the saleman promised that he could order a 8-passenger CXL1 for us. 11/18/2011: 2nd time, my wife called them to confirm we wanted buy a CXL1 from them and asked about financing. The salesman said he would order the car for us and we would get it by the weekend. 11/23/2011: 3rd time, we stoped by and doube checked the financing. But the car was not delivered! The salesman promised that we would get it next weekend. This week: my wife was trying to touch with him several times and he was always unavailable. Today he called my wife and said we could not get a 8 - seated CXL1. If we still want to buy the car, the price would increase by 20%. How ridiculous it is! In the past three weeks, we kept patient and try to finish this deal. All we want to do is just BUYING A CAR! Why did you put such a simple thing complicated? Why? Why? Thank you for wasting our time!!! More

I felt the sales staff and management to not care about customer satisfaction. When I had questions about our sale, they could never give a consistant answer. I have since sold the vehicle I bought only 6 customer satisfaction. When I had questions about our sale, they could never give a consistant answer. I have since sold the vehicle I bought only 6 months ago just so I will no longer advertise for them anymore (because their decal was on my truck). I feel they didn't give me fair trade value for my trade-in. I accepted a lower trade-in amount because they convinced me my car was too old to be resold on their lot and they would have to bring it to auction in order to recoup money on it. My trade was not in bad shape at all. I went back for some work to be done on my new truck and my old car was for sale on their lot for double what they gave me. I just feel it was a shady deal and didn't get satisfaction after voicing my disapproval. I am very happy with our new truck we purchased at Diamond Chevrolet. We were treated with respect there. More

My Dad & I had a really good experience in making a Cadillac purchase at Patriot Buick GMC. The sales rep we dealt with (Dan Curboy) was very responsive to some e-mail's I had sent to their site, askin Cadillac purchase at Patriot Buick GMC. The sales rep we dealt with (Dan Curboy) was very responsive to some e-mail's I had sent to their site, asking about price & availability on a few different pre-owned vehicles. With living on the Cape, I was hesitant at first about making the drive to their Charlton MA dealership. However, once we arrived at their Dealership, both Dan & his Sales Manager were great to deal with, in being friendly, professional. Dan had the (2) cars I had inquired about, pulled up & ready for a test drive. All I can say about the sales negotiation process, is that we got a great value on a late model Cadillac STS with very low mileage. The Cape trip to their Charlton dealership was more then worth the drive, in terms of (1) Their responsiveness to me, as a consumer via e-mail & over the phone. (2) Their friendly & professional treatment, along with expertise, upon visiting their dealership & (3) The follow-up Dan personally made after the sale. I would certainly recommend Patriot Buick GMC, to my friends & family members & I will be using them again myself. Greg More

Josh was very helpful and pleasant to work with. Heard bad reviews but decided to give a try anyway and have been pleased so far. We had only went in to look for a vehicle and ended up buying one after sp bad reviews but decided to give a try anyway and have been pleased so far. We had only went in to look for a vehicle and ended up buying one after spending a long stressful day at the dealership. Josh and his co workers made sure they did what they had to too make sure we were pleased and got the kind of deal we wanted. More