McGovern Ford of Framingham

Carefully zip-locked my bag of coins in the center console before dropping it off for service, wide open when I picked it up. I'll have a hard time recommending this dealership to others, but then ag console before dropping it off for service, wide open when I picked it up. I'll have a hard time recommending this dealership to others, but then again one bad apple may not say much about management. More

We went in to look at two different Ford options. We had done a lot of previous research on the car we needed so new exactly what we wanted to test drive. Brian listened to what we wanted and didn't try to done a lot of previous research on the car we needed so new exactly what we wanted to test drive. Brian listened to what we wanted and didn't try to get us to check out more cars than we were interested in. He took the time to allow us to really get a feel for the two models we were looking at so we could make the best choice for us. After really listening to what we needed both in a car and in our budget, he directed us to a slightly used, lower priced car that fit our budget better than the 2011/12 model. He was knowledgeable about both the models and if he didn't have the answer he made the effort to get the answer for us. We felt good about the price of the car and the trade value they gave us on our trade-in. Thanks Brian! We haven't used the service department and not sure if we will given all the negative reviews...plus we have a long-time mechanic we will likely continue to work with when the car needs servicing. Chris and Cynthia More

Great experience...nice friendly helpful salesperson who was genuinely interested in my needs as a customer. He spent the time to get to know my needs and to thoroughly explain the features of the truck. A was genuinely interested in my needs as a customer. He spent the time to get to know my needs and to thoroughly explain the features of the truck. Although they didn't do a very good job regarding internet pricing (as compared to other dealerships...pertaining to simply quoting an internet price), when it came to negotiating the final price in the showroom, he worked hard to ensure that in the end I was comfortable. More

I am on my second transit connect from Chris Orme he is a pleasure to deal with and would recommend him to anyone that is considering a new vehicle. The process was made very simple with no "high" pressure t pleasure to deal with and would recommend him to anyone that is considering a new vehicle. The process was made very simple with no "high" pressure tactics. I look forward to working with Chris in the future More

I purchased a sport track from them new. The sales staff I purchased a sport track from them new. The sales staff was above average and relatively descent to deal with. However When I had issues with the tr I purchased a sport track from them new. The sales staff was above average and relatively descent to deal with. However When I had issues with the truck the service dept were horrible to deal with. They misdiagnosed the issue with my truck as well as charged me for my service visit eventhough the truck was under original factory warrenty. Not only would I not recommend this dealership to others. I tell people to avoid them all together. More

The sales process was very difficult a great deal was wasted haggling over price but their real problem is the service department is very very bad. They attempt to sell you on things you don't need or ar wasted haggling over price but their real problem is the service department is very very bad. They attempt to sell you on things you don't need or are not broken. I went in to get the 4x4 fixed when they called back to tell me it was ready they told me my truck had uneven tire wear and needed an alignment. I had just purchased new tires 2 weeks before and had it aligned, when I confronted him about this he just moved on and said the truck was ready. Even though it was still not fixed, they claimed to have taken it for a test drive but if they had they would have heard the problem. I will buy a car from these people again just because of their service department. More