McGovern Ford of Framingham

I needed a part for my car, Ford called me and said they “spent 2 hours calling around for the part” to no avail and the part was on back order. I was told it could take up to a month to get the part. And, “spent 2 hours calling around for the part” to no avail and the part was on back order. I was told it could take up to a month to get the part. And, my warranty would only cover a one day rental car. I’m a nurse and depend immensely on having my car to get to work and care for my patients. Without the part, my car was not drivable.I found the part within five minutes of searching online, had it shipped to me,and I delivered it to Ford and had my car fixed within 48 hours. Had I not explored further myself the cost I would’ve incurred for a rental would’ve been outrageous. The customer service person was polite and very nice. Ford did do the work for my car which I was grateful for however I am disappointed in their lack of efforts to help me get the part. More

The service was excellent. The service advisor James Foley explained the repair needed to be done. The repair work was completed in a timely manner. I will continue to have our vehicle repairs done by Foley explained the repair needed to be done. The repair work was completed in a timely manner. I will continue to have our vehicle repairs done by McGovern More

I feel that i was treated fairly at McGovern Ford, there was no bullying like can be seen often at other dealers, I wouldn’t hesitate to recommend them to anyone That’s about it was no bullying like can be seen often at other dealers, I wouldn’t hesitate to recommend them to anyone That’s about it More

Excellent experience from Vivien!!! She gets the five!. Dealership: not much info on 2022 Explorer thus a 4 dealership rating Dealership: not much info on 2022 Explorer thus a 4 dealership rating More

Brian was amazing. I did not have an appointment and wanted to come in for a quick oil change so he squeezed me in early morning. wanted to come in for a quick oil change so he squeezed me in early morning. More

I was very disappointed in the system. I went in for a rotation and oil chg when after the fact they said I need new tires. Well they charge me for a rotating then told me my tires were in the red. I will rotation and oil chg when after the fact they said I need new tires. Well they charge me for a rotating then told me my tires were in the red. I will by the tires but still why do the rotating and charge me then put on new tires and alignment. I would rather they notice my tires being in the red and come out to speak with me because I was a “wait person “ in the waiting room. Someone’s head was not thinking much for the customer! sake! More

The customer service and the quality of the work is excellent at McGovern Ford. Jim (Service Advisor) is always pleasant and explains any work needed. I’ve always had a good experience and will keep excellent at McGovern Ford. Jim (Service Advisor) is always pleasant and explains any work needed. I’ve always had a good experience and will keep coming back. More

Everyone are friendly and professional , must importantly they got things done pretty fast and easy they got things done pretty fast and easy More

Recently I had my 2017 Ford Explorer Sport in the Body Shop for some damage I had. Chris and Matt were both extremely interested in making sure my car was repaired properly and kept me informed throughout Shop for some damage I had. Chris and Matt were both extremely interested in making sure my car was repaired properly and kept me informed throughout the process and worked with Insurance Company More

On time and did what was expected. Also resolved a long-standing problem in that the Ford Fusion Owner's Manual provided incorrect information on how to program the seat select feature. long-standing problem in that the Ford Fusion Owner's Manual provided incorrect information on how to program the seat select feature. More