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McGrath Acura of Downtown Chicago
Chicago, IL
275 Reviews
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Helpful April 25, 2024
We bought a new Acura MDX from them- the process was NOT great. (1) Salesperson we worked with was quite rude during negotiation. When we were negotiating, she essentially said our negotiation was not val great. (1) Salesperson we worked with was quite rude during negotiation. When we were negotiating, she essentially said our negotiation was not valid and we didn’t know because “haven’t bought a car in 8 years”, Her manager was much better and the only reason we stayed there to buy. Turns out our counter offer was valid and we agreed on a price (2) Random flip-flopping - the car we wanted was available, then not, then available again. When we completed negotiation- signed on the numbers for a car with 10 miles on it. We go to finance, without any clarification we were given odometer agreement to sign- car had 100 miles. We discovered it because we read the document. When we asked we were told this was completely normal - their new cars can even have 300 miles. That’s great, except they told us it’s 10 miles and when it wasn’t, didn’t bother to inform us. Broke our trust but it was super late and we bought the car anyway. Management apologized but not the salesperson. I gave 3 stars because (1) they stayed quite late to complete the deal and we drove away with a car at the end of it (2) Except the salesperson, the others were polite More
by Acurabuyer2024
Employees Worked With
Luke Miechowicki, Mohamad Taiym
April 17, 2024
Everyone was awesome especially Gabby she was helpful, nice and very professional about her job she was able to wait for me even if it’s after hours driving from Minnesota to pick up the car in Chicago it nice and very professional about her job she was able to wait for me even if it’s after hours driving from Minnesota to pick up the car in Chicago it was my pleasure working with them and for them helping me finding the car I been looking for months all I want to say is thank you for the help guys. More
by hyong vang
Employees Worked With
Gabby
March 28, 2024
Professional service all around in my experience. Staff are knowledgeable and courteous. Atmosphere within dealership is pleasant. Tracking service progress with smartphone is a nice feature. Staff are knowledgeable and courteous. Atmosphere within dealership is pleasant. Tracking service progress with smartphone is a nice feature. More
by olddognewtrix
Employees Worked With
Thomas Whitfield
March 24, 2024
Fast service,Good and polite workers. Like when they let me know what’s going on with my car. The only thing I was disappointed with is they don’t serve any kind of food like my BMW DEAL Like when they let me know what’s going on with my car. The only thing I was disappointed with is they don’t serve any kind of food like my BMW DEALERSHIP in Westmont, Illinois More
by Angel G
Employees Worked With
Stephanie
March 22, 2024
Great service. Courteous advisor and staff. Wait times are on par with the services rendered. Good complimentary beverages. Courteous advisor and staff. Wait times are on par with the services rendered. Good complimentary beverages. More
by CB
Employees Worked With
Service dept
