McGrath Lexus of Chicago

McGrath Lexus of Chicago
1250 W Division Street
Chicago, Illinois 60642

Sales: (888) 453-7311
Service: (888) 453-7311
Parts: (888) 453-7311

Manufacturer: Lexus


Most Reviewed Employees
Heather  O'Malley Heather O'Malley
Sales and Leasing
Julie Hill Julie Hill
Sales and Leasing
Nick Novelli Nick Novelli
Sales and Leasing
Anthony Swanke Anthony Swanke
Sales and Leasing
Vasiliy Kurkov Vasiliy Kurkov
Sales and Leasing
Michael Kozeluh Michael Kozeluh
Business Manager
Steve Stover Steve Stover
Sales and Leasing
Maria Titova Maria Titova
Accessory Sales
Frank Cowan Frank Cowan
Finance Director
Bob Jaskolski Bob Jaskolski
Service Advisor
Need a New Car?

Dealership Amenities
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Shuttle Service
Parts Store
Television
Valet Parking
Vending Machines

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed



Twenty-Four Month Rating: 4.9/5
237 Reviews
McGrath Lexus of Chicago

Overall Score: 5 Star Rating4.9



About McGrath Lexus of Chicago
Certified: McGrath Lexus of Chicago
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, McGrath Lexus of Chicago has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About McGrath Lexus of Chicago
McGrath Lexus of Chicago is your Illinois Lexus Dealer. It is our mission to provide you with prestigious, luxury cars from Lexus. We have consistently made it our objective to treat each customer as we would a guest in our own home. This standard of perfection has allowed us the privilege to be repeatedly recognized among the "Elite of Lexus" which remarks continued excellence in all areas of operation. We provide our various services to guests from many of the City’s surrounding suburbs, including Evanston, Oak Park, River Forest, Lincolnwood, Skokie, and beyond. Since inception we maintain the highest quality of customer service and amenities. If your Lexus is in need of service, our factory-trained technicians will take excellent care omore
f your vehicle while you can relax in our customer lounge, or perhaps enjoy a bite to eat at our convenient café. We have computers available with Internet access, two large screen televisions, a putting green, and comfortable seating areas where you can enjoy a complimentary cup of fresh brewed coffee. If you are on the go, we offer loaner vehicles and shuttle services. Visit our indoor New Car and Certified Pre-Owned Showrooms. Whether you are pursuing the purchase or lease of a New Lexus, or considering a Certified Pre-Owned Lexus (or Pre-Owned Mercedes-Benz, Audi, Toyota, Acura, BMW, and many more), our vast inventory unites uncompromising quality. less


lisadamani
5/18/2012 12:12:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather O'Malley

My Review of McGrath Lexus of Chicago:
My husband and I walked into McGrath Lexus in Chicago with little idea of what to expect. We had test driven a few different cars previously and got the typical car salesman -- overbearing and aggressive. Our experience with Heather was the complete opposite. We test drove a few new cars and then discussed what we were looking for in a used car. She showed us the website, which not only had multiple pictures of the cars and gave info on the the standard and added features with carfax reports, but also was up to date. The last thing I wanted was to see a car online that I like and find out later it was already sold a week ago! McGrath does what it can to make sure that is not the case.

Heather jotted down a few notes of what we wanted and didnt want - colors, mileage, extra features - then took down our contact info and told us she would contact us if anything new came into the lot. She recommended that we check the website on our own time and see if there is anything we like - she would be happy to make sure it was not sold and we could come in and test drive it. We walked out of the dealership with no pressure to do anything else -- we were in no rush to buy and Heather took that into account and didnt force us to make any quick decisions.

A week later we were back at the dealership looking at some used cars we saw on the website. It was exactly as listed - the price on the website was what we were told when we walked in. No bait and switch here. After few test drives, we went to the office of the manager and negotiated a final price on the one we liked. It was probably the fastest negotiation I have ever seen for a car. Unlike some places,there were no games being played -- they were straight and to the point, something that I really appreciated as a first time buyer who was told by friends and family of the tricks that other dealers play. We were given time to make a decision and before we knew it we were signing paperwork and driving away in our fantastic car!

Our experience with McGrath Lexus and most of all Heather O'Malley was unlike anything we would have ever expected. Buying a car, especially your first car, whether new or used is a huge endeavor and Heather made the process go more smoothly than we could have ever known was possible.


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ajilla
5/15/2012 11:44:19 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kozeluh, Gary Sowell, Maria Titova

My Review of McGrath Lexus of Chicago:
I have been involved with your dealership or the McGrath names since 2001. I am very pleased! I would go no were else and each time I am there I feel that my money is well spent! Your showroom is the bomb! Mr. Sowell is a class act. Thank you.

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bobpaluch
5/14/2012 6:13:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather O'Malley

My Review of McGrath Lexus of Chicago:
Heather was a great customer service agent. She is very knowledgable abd was able to help me with all my questions. I wish that I always received service like that. Thanks Heather!!!!!

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daniel r berner
5/14/2012 12:40:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Guzman

My Review of McGrath Lexus of Chicago:
Terrific experience buying a used LX. Straight forward no nonsense, good experience.Showroom areas and amenities are up to Lexus standards. Except Chicago traffic sucks!!

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ryanvanelslander
5/13/2012 5:03:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nick Novelli

My Review of McGrath Lexus of Chicago:
I am very impressed with the attention and follow through even after the sale that Nick continues to give me which is rare in any car buying experience. I am extremely happy with my new car and McGrath Lexus will always be my go-to dealership when I am ready to make a car purchase again!

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Rcastle
5/13/2012 12:03:48 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather O'Malley

My Review of McGrath Lexus of Chicago:
She is very helpfull and answered all my questions. I would definitely ask all my friends to buy their lexus in this dealership.
She is very also gave me some tips how to buy a new car.


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Neenaloan
5/13/2012 8:15:12 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather O'Malley

My Review of McGrath Lexus of Chicago:
Great customer service and good follow through, I found heather to be very professional and gave me a lot of information which helped me pick the right car for me.

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Judge431
5/12/2012 4:25:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather O'Malley

My Review of McGrath Lexus of Chicago:
Awesome level of service, very professional. Heather was very knowledgable on all the cars and answered all my questions. I'd recommend her to all my friends.

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kmorri
5/12/2012 1:29:53 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather O'Malley

My Review of McGrath Lexus of Chicago:
I initially came into the dealership just to take a look, but after dealing with Heather I was certainly more interested in purchasing from McGrath. She was knowledgeable of the vehicles and I appreciated her relaxed manner.

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Mjannes
5/9/2012 11:49:22 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heather O'Malley

My Review of McGrath Lexus of Chicago:
Heather was an absolute pleasure to work with. She was very knowledgable and helpful in guiding me through this process. I felt very comfortable with her and I felt like she really listened to all of my concerns and needs. Thank you, Heather, for your hard work.

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