I shopped around for the car across multiple dealerships in the region and brought the car from this dealership over the one closer to my location was due to the fact that Julie was very polite and willing to work for me to meet my needs the best way possible. Their sales manager Larry was upfront and polite in negociating and matched my best offer with-out much hassel.
Julie went out of her way to accomadate my requests and make the buying experience as pleasent as possible. I will certainly recomend McGrath Lexus of Downton and Julie Hill for anyone looking to buy a new car.

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The decision to purchase at McGrath Lexus started with the great personal attention I received from Dwayne Allen in Service. My decision was proven true by the personal efforts of Bell, Jones and Riordan.

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Recommended by our children and they were very pleased as were we. Jeff Riordan was extremely patient and excellent. He made us feel very comfortable.

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Julie Hill's is as professional as they come. She is informative, honest, patient, cares about her customers and most importantly she made my first car buying experience just perfect! I would highly recommend her to my friends and others. She has exceeded all of my expectations and I would like to thank her for that.

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I would like to thank the staff who stayed after hours to get the deal done. Special thanks to Julie Hill who made our experience comforting.

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I walked into the dealership as a "not even sure I want to trade in my current lexus rx 400h" and left as an "excited, delighted, happy as can be with my new vehicle" customer. It is my 3rd lexus from McGrath and although I was comfortable that I would be treated nicely, this experience was outstanding. The patience demonstrated by Heather O'Malley was way beyond "great". She helped me understand all the options and in the end when I missed out on my first vehicle choice while "thinking it over", she rightly convinced me that the alternate vehicle might really be the best choice for me. Amazing. A very daunting task for the buyer is transferring all the "stuff" in the old vehicle to the new one and learning the options and technology associated with the new auto. This onerous task became an actual delightful journey with Nick Novelli providing a guided tour that was organized, logical and fun! The fact that both of these individuals are still available to me in the future is extremely comforting. Doug Bell was a friendly and thorough "numbers" guy that answered all my questions as we waded through the paperwork. I would highly recommend this team to any prospective buyer.

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Nick was very knowledgeable & knew EXACTLY what I was looking for. No pressure. No sales pitch. Just straight facts. A breath of fresh air at a dealership that deals with high end vehicles. I recommend this guy to anyone who needs an honest opinion! Thanks again!

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If you are looking for a reliable, dependable car, new or pre-owned, today or in the near future, I highly recommend Julie Hill at McGrath Lexus of Chicago. Julie Hill has survived some of the most challenging times in the auto industry. Her track record speaks volumes. Her friendly , professional attitude encourages you in making your choice whether your a first time buyer or a tenured car owner. Thank you McGrath Lexus of Chicago for your dedicated employee, Julie Hill!

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My overall very positive review is based on my interactions with David Kay, salesman and Nick Novelli, Vehicle Delivery Specialist.

David is a seasoned vet. He was friendly( but not overly so) and respectful. All negotiations were fair and transparent. He also went out of his way to work around some inventory problems and my travel schedule. I would highly recommend David.

Nick deserves special kudos. The new LS 460 is packed with complex mechanical systems and driver oriented technology. Nick knows the car cold- no matter how detailed and/or off the wall my questions, Nick had the answer; no obfuscation no guessing. Of course this is to be expected. What's above and beyond is the passion he has for the vehicle and his obvious desire for you to feel the same. The orientation is extensive and without time limit. I was anxious about getting comfortable with everything the car has to offer but when I left I knew enough to feel confident I could figure out the rest. Over the two weeks since my purchase I've called Nick a few times with follow up questions with Nick glad to help. With his help I'm getting a real kick out of the LS 460.

My highest praise for Nick.

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Shawn and Rick were awesome. Being time conciious, I truly appreciate their expediency in that we were able to get the car selected, price negotiated and loan finalized expeditiously and fairly and within my expected price range. Nick's personalized delivery was detailed, clear and really "sold" me on the fact that my car was perfect for me. However, what impressed me the most was how they handled a detailing issue. I noticed a missed spot on the console while the business manager Rick was near by. He heard my comment and continued with what he was doing. Later during the delivery Nick noticed the same and apologized saying the current level of detailing was unacceptable and asked if I had time to wait or could return. As we were speaking Rick walked up with the GM Sharon who expressed the same concerns regarding the quality. When I returned for the detailing the next day, I was greeted by Sharon, Shawn and Nick (who offered lunch)... within 30 minutes the detaining was complete and I was on my way. Great team and customer service.

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