I have never been treated so poorly by a sales person in my life. I tired asking basic questions just to receive no response at all or a snarky comment from Tom Gackle. Here is his exact email to me: " I noticed that you did not answer my question, "When can you come in?"
I had 3 customers here at the dealership at the time your Email came in. I did not even have a chance to look at my Email until I got home and frankly, the question you asked was one that I could not possibly answer without actually physically looking at the vehicle. I didn't even know if we still had the vehicle. I could have made up a number, but I don't do that. To tell you how many miles are on it, I have to get the key and go out and look. My customers trust me because they know I try my best to be accurate. Yet, I still responded to you last night and told you I would check the vehicle in the morning. Were you planning on buying it last night? The dealership was not open. I don't think it's unreasonable to wait until morning for an accurate answer. Especially since you said, "I think I am getting ready to purchase a new vehicle soon". That doesn't sound urgent. It doesn't sound like you have to know the answer instantly and can't wait until morning. You had also asked if we had any similar in stock. I apologize that I failed to answer you, but that's also not as easy to answer as you might think. Just because our website shows one does not mean it wasn't just sold. The answer to your question changes constantly. We had 9 Jeep Grand Cherokee Altitudes stock this time last week. They have all been sold. It doesn't matter what's in stock today if you are not buying today".
So after that long rant of an email, he still 1) didn't answer any of my questions 2) I wasn't even asking about the type of vehicle that he mentioned above. 3) I didnt ask for an answer instantly. It was over 24 without a simple response of how many miles were on the vehicle.
This place is a joke. I was ready to buy a vehicle TODAY, I just wasn't sure if I wanted to buy or lease. This guy is a JERK! RUN AWAY!