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McInerney Woodhaven Chrysler Jeep

23940 Allen Rd , Woodhaven, Michigan 48183
Sales: (734) 362-3100
Service: (734) 362-3100
Parts: (734) 362-3100

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Excellent
93% Recommend

Overall Rating 4.7

120 Lifetime Reviews

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McInerney Woodhaven Chrysler Jeep
120 Lifetime Reviews
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McInerney Woodhaven Chrysler Jeep Info
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120 Dealership Reviews
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Reason For Visit
Sales (Used)

"Used car purchase - great experience!"

My wife and I worked with Casey to buy my sons first car. Great service, no pressure and great price. Casey did everything he said he was going to do and in a very timely fashion, Good guy to work with.

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Employees dealt with

Casey Dettloff


Reason For Visit
Service

"HORRIBLE CUSTOMER SERVICE"

The service desk associates are nothing but rude. I first called in for service for them to say they have nothing available for months. After they realized I was not happy with this answer, although I understand when places are busy, but months?! They call 10 minutes later saying they have an opening in a month. Once I get there, I walk in and the receptionists are sitting (facing the door I came through) looking at their computer and then doing paperwork while one is talking to another associate and I'm not being acknowledged AT ALL. Once I talk to one, I mention an additional problem and state "I'm not sure if this is covered under my warranty but I have been having a slow leak on my right rear tire and have to put air in it every couple days. It's been like this since I purchased it 6 months ago". I was told it possibly wasn't sealed on the rim. He then asks me if I checked to see if I have a nail in it. ARE YOU KIDDING ME?! NEVER GIVE THESE PEOPLE YOUR SERVICE OR TIME OF DAY.

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SERVICE DESK ASSOCIATES


Reason For Visit
Sales (New)

"Be prepared to wait!"

My overall experience went well, but once they had my deposit it all went down hill. I had made an APPOINTMENT to sign the papers and pickup my new vehicle. The appointment was set for 3pm, my husband and I arrived early. The salesman, once found, explained it would be a little bit, they had ONE person ahead of me in the finance office. No problem, we took a seat. After 45 minutes I was getting frustrated, after an hour I asked how much longer? Just a few minutes was the reply. Long story short, TWO hours after arriving we were lead into the office to sign. Once in the office it took all of TEN minutes. No "real" apologies. They knew how upset I was, no offer of any kind with the exception of old coffee. By the time we were handed the keys I didn't want anything to do with the dealership. To top all of this off, I get a call the next day asking we "stop by" and sign more papers because they dated them wrong!!!! Really? Didn't fill my gas tank on pickup, and now you want me to drive back???? We did, and then the salesman wasn't even there! UGH....so done. Sad part is, had they offered to fill my tank, or something...anything, I probably would have been satisfied. Don't take appointments if you can keep them.

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Employees dealt with

Casey Dettloff


Reason For Visit
Sales (New)

"Truck Lease"

I have leased quite a few trucks for my business from McInerney's with Chuck Shivel as my sales person. Chuck is very nice to work with. He knows what I need and always delivers. Makes the chore of buying a new car very easy and enjoyable.

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Employees dealt with

Chuck Shivel


Reason For Visit
Sales (Used)

"Learn how to talk to people"

I stopped in to test drive a 2008 Jeep Liberty I saw online. The vehicle was not running properly (it sputtered horribly). When I returned from the test drive I was told the vehicle would be sent in for service however if I was interested in it I needed to apply for financing and determine a pick up date. I informed them I would not do so until I test drove the vehicle after it was serviced. I received a call the following Monday at 4 p.m. informing me that the plugs had gotten water in them when they washed the engine, and they replaced 4 of the 6 plugs so it was ready. I let them know I would not be able to test drive the vehicle until Tuesday. I received a call on Tuesday that the sales person would be out all day, so I did not bother to go to the dealership. On Wednesday I received 5 calls between 9 a.m. and 2 p.m. regarding the test drive. When I was finally able to answer the call and told him I had reservations about the vehicle and choose to pass at this time I was told I "wasted his time". Will not be buying anything from this dealership!

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3
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Employees dealt with

Dan, Bill, Ron


Reason For Visit
Sales (New)

"New Car Purchase"

I loved working with Nicole LaVeque on the purchase of my new car. She makes buying a car very pleasant and so easy. She is great!

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Nicole LaVeque


Reason For Visit
Sales (New)

"Car Leasing Made Simple"

Nicole took great care in matching a vehicle to my needs. The process was quick and painless. She did her best to give my the best deal out there. I love my new minivan!! Thanks Nicole!!

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Nicole LaVeque


Reason For Visit
Sales (New)

"New Truck Lease"

Chuck was very patient with us changing our minds 3 times on the terms. My son came from across the state (Holland, MI) to buy, because Chuck was able to find what he was looking for. Mr. Shivel is an asset to your organization and we will be back to see him in the future.

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Employees dealt with

Chuck Shivel


Reason For Visit
Sales (New)

"Buying a Jeep"

My first time buying a car , Ron the sales person made me feel comfortable and really showed me around the dealership He also pointed all the functions that I need to know about the jeep. I am very happy. thanks

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Employees dealt with

Ron Fineout


Reason For Visit
Sales (New)

"New jeep!!"

Chuck Shivel was and always is the very best!! I bought my first car from him many, many years ago. It was a red dodge shadow and I have purchased every car since from him. I wanted another red vehicle and Chuck worked very hard to find my new red jeep that I am currently enjoying very much. Chuck always goes the extra mile to make the purchase even more than expected. I always recommend him to friends and family. Thanks so much Chuck for all you do!!! As always it was a pleasure doing business with you!! Jodee Thornley

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Employees dealt with

Chuck Shivel
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