My overall experience went well, but once they had my deposit it all went down hill. I had made an APPOINTMENT to sign the papers and pickup my new vehicle. The appointment was set for 3pm, my husband and I arrived early. The salesman, once found, explained it would be a little bit, they had ONE person ahead of me in the finance office. No problem, we took a seat. After 45 minutes I was getting frustrated, after an hour I asked how much longer? Just a few minutes was the reply. Long story short, TWO hours after arriving we were lead into the office to sign. Once in the office it took all of TEN minutes. No "real" apologies. They knew how upset I was, no offer of any kind with the exception of old coffee. By the time we were handed the keys I didn't want anything to do with the dealership. To top all of this off, I get a call the next day asking we "stop by" and sign more papers because they dated them wrong!!!! Really? Didn't fill my gas tank on pickup, and now you want me to drive back???? We did, and then the salesman wasn't even there! UGH....so done. Sad part is, had they offered to fill my tank, or something...anything, I probably would have been satisfied. Don't take appointments if you can keep them.
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