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McKenna Volkswagen Cerritos

3.1

40 Lifetime Reviews

18303 Studebaker Rd, Cerritos, California 90703
Closed 9:00 AM - 9:00 PM Hours
Call (855) 995-7761

Latest Reviews

February 15, 2016

"Do not let them fool you!"

- ahilgert

Let me start by saying that if there are not more bad reviews it might be because the manager threatens to sue you for defamation if you leave a bad review. I will make my story short because I am writing a blog about my experience buying a car. I bought a VW Jetta 2014, I thought I was paying $12,500 for it. It turns out that I am paying $14,000 because my down payment didnt go towards the price like I thought and I was told. I even asked this direct question to the finance person and he plain lied to me (and I fell for the lie). Overall it was a very stressful experience, over 2 hours process. I came back to speak about my purchase and no one was able to help me, they told me to come back when the people that dealt with me was in. So I did, I came back and after 2 hours of waiting the very rude manager let us in his office, with constant interruption. The manager treated me and my bf as if we were stupid and basically kicked us out of the office telling us to take our complaint to Volkswagen (so we did). There is was also strange charge in my bill which we are currently investigating, since no one at the dealership was able to prove what it was (after 3 people looking at it). They also told me I would get car mats which they never gave me. Following charge: today 2/2/16 Volkswagen called telling us that the air filters and GPS that were supposed to be installed are not, and that I am supposed to make an appointment to have them installed. Of course, no one ever told me this either. Don't let them fool you!

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November 04, 2015

"Done with this car."

- Kelly

Honestly, it has been one thing after another with my car I bought from McKenna Volkswagen in Cerritos. I bought my Jetta TDI Certified Pre-Owned with 32k miles. I haven't even had the car two years yet and this is the list of major problems I have had thus far: - I had to replace a filter in my engine (that had to do with diesel engines) TWICE within a few months after buying this car. A filter that even Volkswagen said I should never have to replace in the lifetime of a car...yet I had to replace it twice. This filter was $1000 each time. - I had to replace the hot side of my intercooler hose because it blew a hole in it. This was $600+. - I recently had to replace the cold side intercooler hose THREE times in the past THREE weeks, yes, three times in the past three weeks, because it blew on three separate occasions. Every time I got it fixed, it would blow not even a week later. This was also $600 per hose. Every time that hose blew, I was on the freeway, and my car was nearly brought to a stop which is not only dangerous for myself, but also dangerous for those around me. And lets not forget that my Jetta TDI is going to be recalled for something that was done illegally to my car by Volkswagen. At this point, I am done with this car. I want nothing to do with it. This intercooler hose has yet to be fixed after breaking on me three different times, I've gotten dirty loaner cars (when I can manage to get one from them), and today I waited over an hour for the loaner car (which was dirty) when the lady told me they were filling it up with gas really quick. They must have gotten gas pretty far for it to take them over an hour to get me the loaner. I am at my wits end at this point.

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October 23, 2015

"Dont buy here bad comunication skills "

- Susie36

They sale you a car and thats the End of That .. Go some were else we bought a VW Jetta New 30k never called us when we needed help sold us the car and forgot about us .

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
  • Free Car Wash with Service
McKenna Volkswagen Cerritos, Cerritos, CA, 90703