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McKenna Volkswagen Cerritos

Cerritos, CA

2.6
102 Reviews

18303 Studebaker Rd

Cerritos, CA

90703

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102 Reviews of McKenna Volkswagen Cerritos

December 01, 2018

Never going back to this dealership Where to start, well I called to schedule an appointment for maintenance to my car. Appointment was schedule I show up 5 min before my scheduled appoi More

by The guy
Recommend Dealer
No
Employees Worked With
Ricardo Cotwright
November 08, 2018

No follow through Let me start by saying, I don't write reviews (I just like to read them). Mckenna has been so incredibly horrible to deal with that I feel inclined to More

by kaitlin.flagg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Serpico
April 23, 2018

Excellence in service! And no, I’m not paid to write this. We took delivery of a new 2018 Tiguan last week with Westley Mederos and Joe Serpico as the Sales Manager for the deal. I’m a seasoned, well-informed More

by The Negotiator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Serpico, Westley Medeiros
Apr 24, 2018 -

McKenna Volkswagen Cerritos responded

Hello, and thanks for sharing your recent 5 star experience with both Westley and Joseph here at McKenna VW Cerritos! We're beyond thrilled to read your kind review, and we'd like to congratulate you on your new VW Tiguan. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future. Enjoy the road ahead!

April 02, 2018

LEMONS LEMONS LEMONS! DO NOT BUY OR SERVICE YOUR CAR HERE. If I could give this 0 stars I would. Purchased a 2 year old Jetta here a few months ago with only 10k miles and More

by Lemonbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Diego Guzman
Apr 05, 2018 -

McKenna Volkswagen Cerritos responded

Hello Chris, after discussing this issue with our management team we wanted to share that your VW isn't a certified vehicle, and the clutch isn't covered by a warranty. We did offer a discount on the service, and if you'd like to take us up on that offer we're happy to do the work. Please feel free to send us an email directly! customerservice@mckennacars.com

April 02, 2018

horrible service service took forever here and was charged $400+ for supposedly a simple fix. I feel like I got hustled. wouldn't recommend. Rather go anywhere else More

by Lemonbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Westley Medeiros
May 23, 2018 -

McKenna Volkswagen Cerritos responded

Hello, we're very sorry to read about your service experience with us here at McKenna VW Cerritos. So we can learn more about your time with us and also do everything in our power to turn this experience around, do you mind sending our Service Manager Ricc Cotwright and email directly? We sincerely look forward to hearing from you! rcotwright@mckennacars.com

March 26, 2018

No Pressure It really was a no pressure sale. My daughter saw a car online, we went to the dealer, it was on the lot and we bought it. I really appreciate Ali t More

by VWOOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Alhajj
Mar 26, 2018 -

McKenna Volkswagen Cerritos responded

Hello Mr. Ross, Thank you for sharing you and your daughters recent 5 star experience with Ali here at McKenna VW Cerritos! We're thrilled to read your kind review, and we'd like to congratulate your daughter on her new ride! Welcome to the McKenna Family, and we sincerely look forward to seeing her in our store anytime in the future. Enjoy the road ahead!

March 24, 2018

Terrible Business Manner I would keep my family away from this place. Sales team are frivolous; they presented the price and took it back after hours of negotiation and expla More

by Vwlover87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Diego Guzman
Mar 26, 2018 -

McKenna Volkswagen Cerritos responded

Hello Albert, After discussing this experience with our management team we learned that this actually isn't the case as you've described. We gave you an offer for the vehicle on the lot, and the car we located for you at the other VW store had a higher MSRP making the payments higher. The roughly $3,000 difference in price changed the payments. If you'd like to speak about this further feel free to send us an email! customerservice@mckennacars.com

March 21, 2018

Over all a great car buying experience The only thing that was painful was the added on $800.00 for the Auto Armor and Clear Shield. These are two things that should be stated up front not More

by Lucky_2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fatima, Spencer, Westley Medeiros, Devin Smith, Ricardo Cotwright
Mar 22, 2018 -

McKenna Volkswagen Cerritos responded

Hello, and thanks for sharing your recent positive experience with Westley, Ricardo, Devin, and Fatima here at McKenna VW Cerritos! Thanks for your feedback as well. Enjoy the road ahead, and we sincerely look forward to seeing you in our store anytime in the future for scheduled service, parts / accessories, and all things VW.

March 04, 2018

Easiest First time buyer experience Devin greeted us from the moment we stepped on the lot and asked what was important to me in a car. I said safety was the first thing. He went over ev More

by Vwowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Smith
Mar 04, 2018 -

McKenna Volkswagen Cerritos responded

Hello, and thank you sincerely for sharing your recent 5 star experience with Devin Smith here at McKenna VW Cerritos! We're beyond thrilled to read your review, and we'd like to congratulate you on your purchase. Welcome to the McKenna Family, and we sincerely look forward to seeing you in our store anytime in the future for scheduled service, parts, and all things VW. Enjoy the road ahead!

March 03, 2018

Exceptional service I had a good experience. My time there was short and I really like that. Spencer was very helpful and informed me of everything with my vehicle. More

by Lacaperusa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Allison
Mar 03, 2018 -

McKenna Volkswagen Cerritos responded

Hello, and thanks for sharing your recent 5 star service experience with Spencer here at McKenna VW Cerritos! We're thrilled to read your review, and we'd like to thank you for choosing us here at McKenna for your VW service needs. Enjoy the road ahead!

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