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McKenna Volkswagen Cerritos

Cerritos, CA

2.6
102 Reviews

18303 Studebaker Rd

Cerritos, CA

90703

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102 Reviews of McKenna Volkswagen Cerritos

August 30, 2019

Worthless This dealership is worthless my sales rep Erica never followed up on my deal. She was grumpy and I hate I ever let this dealership run my credit. I ca More

by Sad Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Serpico
Sep 03, 2019 -

McKenna Volkswagen Cerritos responded

Hello, We are so sorry to hear that you had a negative experience with us here at McKenna VW Cerritos. We apologize that you have been waiting for a phone call back from your sales representative with us. If you could please contact our customer service management team, we would like to help make your experience more enjoyable and do all that we can to answer any questions or concerns. We sincerely look forward to hearing from you! customerservice@mckennacars.com

August 30, 2019

Best Experience Ever! Devin was amazing. We were in and out the door in 3 hours. He was extremely knowledgeable and friendly and the whole process was simple from start to More

by futuremeg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Smith
Sep 03, 2019 -

McKenna Volkswagen Cerritos responded

Hello, Thank you for sharing your recent 5 star experience with us here at McKenna VW Cerritos. We are thrilled to hear that Devin was knowledgeable and friendly and your experience was simple and enjoyable. Congratulations on your new VW! Thank you for being part of the McKenna family. We hope you enjoy every new mile ahead!

August 23, 2019

Nightmare I took my CC in 7/29 for oil change (running perfectly fine) 1.5 hrs later “Spencer” comes over and says my car doesn’t start. Remember I drove my ca More

by Dbay
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Spencer Allison (advisor) & Jarod (service manager)
Aug 27, 2019 -

McKenna Volkswagen Cerritos responded

Hello, We are displeased to hear about your recent service experience with us here at McKenna VW Cerritos. We apologize that you had to wait so long and that you felt our communication was poor. However, we are here to help and want to do all that we can to help make your experience better. If you could please share your experience with our customer service management team, we will do all that we can to help turn your experience around! We sincerely look forward to hearing from you! customerservice@mckennacars.com

August 10, 2019

Very disrespectful sales man and No response from GM I left a review on the dealership site informing how badly I was treated by their sales man. No response from any one and today I came across this web More

by Jags123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Del Angel
Aug 13, 2019 -

McKenna Volkswagen Cerritos responded

Hello, We are displeased to hear about your recent experience with us here at McKenna VW Cerritos. We apologize that you reached out and got no response. However we are here to help now. If you could please contact our customer service management team directly about your experience with us, we would really like to do everything we can to help turn your experience around. We strive for great customer service, and we certainly don't want you left feeling neglected. We sincerely look forward to hearing from you! customerservice@mckennacars.com

August 01, 2019

Did not honor contract 30 minutes oil change was 1.5 hours My experience was very bad. Your employees were non responsive they could not even acknowledge my concerns. I asked before hand will the oil change More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ricardo Cotwright
Aug 06, 2019 -

McKenna Volkswagen Cerritos responded

Hello, We are very displeased to hear about your recent experience with us here at McKenna VW Cerritos. We would appreciate it if you could please share your experience with our customer service management team directly. We would like to do all that we can to help turn your experience around. We sincerely look forward to hearing from you! customerservice@mckennacars.com

May 14, 2019

2019 Tiguan Was approved to trade in lease for a new lease on a 2019 Tiguan everything was fine until the sales associate and the finance manager couldn’t get hol More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brittney , Joseph Serpico
May 14, 2019 -

McKenna Volkswagen Cerritos responded

Hello Richard, We are very displeased to hear about your recent experience here with us at McKenna Volkswagen Cerritos. You are totally right, we should be keeping better communication with you. We have our service management team looking into this review right away. We would really like to do everything we can to turn your experience around. If you could please contact our service management team directly about your experience, we would really like to work out any issues you had. We sincerely look forward to hearing from you! customerservice@mckennacars.com

April 29, 2019

Didn't feel pressured Thank you Devin for making me feel comfortable and fair. It never felt like I was being swindled or pressured to make a decision. He was very up fro More

by LanieP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Smith
Apr 30, 2019 -

McKenna Volkswagen Cerritos responded

Hello Lanie, Thank you for sharing your recent positive experience with Devin here with us here at McKenna Volkswagen Cerritos. We are so glad you had a comfortable and fair experience. Thank you for choosing us here at McKenna VW Cerritos. Enjoy every mile ahead!

April 03, 2019

"Not a way to treat a customer, bad service.. “ part 2 Yesterday I received this extremely courteous message on this forum which is the complete opposite to how I have been treated by Jerod Proulx. I tells More

by A client like you
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerod Proulx
Apr 23, 2019 -

McKenna Volkswagen Cerritos responded

Hello, We are very displeased to hear about your recent experience with us here at McKenna Volkswagen Cerritos. You are right. If we said you would be promised a call, we should have called you, no excuses. We appreciate you sharing with us so we can learn and improve from our mistakes. We sincerely apologize for not being treated well. Our service management team is looking into this right away. We would really like to get in touch with you and hear more about your experience and concerns. If you could please email our service management team directly, we would love to hear more. We sincerely look forward to hearing from you! customerservice@mckennacars.com

March 14, 2019

Not a way to treat a customer, bad service bad attitude Received a call from Jerod Proulx “ Service Director” after waiting the whole day for him to call back. Only to be treated disrespectfully only becaus More

by A client like you
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerod Proulx
Apr 03, 2019 -

McKenna Volkswagen Cerritos responded

Hello, We are very displeased to hear about your recent experience with us here at McKenna Volkswagen Cerritos. No one deserves to be disrespected, and we recognize that you were and sincerely apologize. We have our service management team all over this. Please, If you don't mind contacting our service management team directly, we would like to learn more about your experience and do everything we can to turn it around. We sincerely look forward to hearing from you! customerservice@mckennacars.com

January 03, 2019

Poor Sales Management!! Very Unpleasant Experience Overall! On December 29, 2018, my wife and I visited McCenna VW Cerritos with an intent to purchase a 2017 BMW X3, Stock# C10657T, listed for $31,977. Duri More

by Vincent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Martinez, Eddie Del Angel