McLarty Daniel Ford - Service Center

Love my new truck and Team went above call of duty. The team got me into the truck of my dreams. Didn’t think i could afford it, but sales and finance team worked hard to get me outstanding deal. The team got me into the truck of my dreams. Didn’t think i could afford it, but sales and finance team worked hard to get me outstanding deal. Also - The Parts, Service, & Customer Relations Team of Pam / Steve / Jessica, I give them all 5 stars. They all stepped up to help Brand New Customer out. Background: · Glove Box that didn’t completely close. Originally I was told that is just the way it is (not the right answer you want to give to new customer). · Bought Ford Plastic Bed Liner – but didn’t meet my satisfaction (open areas on rails for rocks, dirt, gravel to fall down into). Just design flaw. Fixes · Steve / Jessica / Pam all stepped up, called me, & personally walked me through the fixes until they were completely . · Pam – based on her service is the only service rep I will use moving forward. She has great attitude in very tough job. · Jessica – personally called me, got me to the right people, & aided in resolution. She made me feel important & that my concerns mattered. · Steve – listened to my concerns, looked to see how he could fix them, & made it 100% right. Really appreciate his help to meet my needs even though he could have taken easy out. · New Bed Liner is Awesome. New Glove Box is now correct. I love my New Ford Truck. It is the 1st Ford & Truck that I have bought. More

horrible dont waste your time with this service department. they spend their time covering for each other and passing the buck onto the next guy. my car is und dont waste your time with this service department. they spend their time covering for each other and passing the buck onto the next guy. my car is under warranty and they cant fix it? More

Scary and terrifying I recently brought in my ford explorer 2001 to have the brakes checked. They diagnosed it after a three hour wait as leaking brake fluid and needing I recently brought in my ford explorer 2001 to have the brakes checked. They diagnosed it after a three hour wait as leaking brake fluid and needing 4new calipers. To repair it, would be over 1000 dollars. They even said it was unsafe to drive. I took it to another mechanic and after one 60 dollar brake booster and 40 dollars labor it brakes perfectly. I always thought a dealer was the standard for auto repair. This dealer is not just greedy but appears to be bordering on fraud. More

Poor workmanship and communication I brought my new ford truck in for service, was not able to pick it up my self sent my wife. when my wife delivered my truck to me the repairs were su I brought my new ford truck in for service, was not able to pick it up my self sent my wife. when my wife delivered my truck to me the repairs were sub par at best. contacted rob fuller the service advisor left message and never herd back. called another number had to leave message as well, never herd back. been buying ford for over thirty years never had lousy work like this before. after telling my neighbor he told me of a even worse experience he had with them. and recommended Springdale ford More

Experience with service department. I purchased a year old GMC Terrain from this Bentonville Ford dealership, It provided a 2 year free oil change. The following is the experience I had. I purchased a year old GMC Terrain from this Bentonville Ford dealership, It provided a 2 year free oil change. The following is the experience I had. On my first visit, I pointed out that it required a Dexos certified oil. I still have the oil stains on my garage floor from the oil filter housing that the tech did not secure properly. I then learned that a Dexos certified oil had not been used. The service manager thought Dexos was a brand, and it took the parts house to make him believe it was a certification and not a brand. It was then changed again with certified oil. Trip # 2 required a great effort on my part to get the right oil installed. Trip # 3 they told me that the Motor Craft oil they used was Dexos certified. I researched and found that Motor Craft does not have a Dexos certified oil. Trip # 4 I brought my own oil, a Dexos certified Mobil 1 full synthetic. Two days later I was going to check my oil, and found that the dip stick was missing. I tried to call the service department and the answering machine said to leave to leave a message and they would return the call at THEIR convenience. I then drove to the dealership requesting my dip stick. I was told that it had rolled under the vehicle. It is obvious that since there was no dip stick that the tech had not even checked the oil level after changing it, and of course I was never called about the dip stick. I have one more oil change paid for, but I will never return to their service department for any reason free or not. Needless to say, I will never buy another vehicle. Lawrence Reeves More

Dealer service with a smile As I had my oil changed today on my 2014 Focus Titanium, I noted that there was no cowl covering the engine and wiring. I voiced a concern and they re As I had my oil changed today on my 2014 Focus Titanium, I noted that there was no cowl covering the engine and wiring. I voiced a concern and they researched the model and told me they were ordering a cowl and it would be installed at no charge. I had stopped at a Ford dealer in Joplin, which is much closer to my home, and they had just brushed me off with a "They don't come with a cowl". This is the reason I have purchase two new cars from Landers-McLarty and drive almost fifty miles to enjoy their service. More

Great Service Experience have bought multiple vehicles from Landers McLarty sales staff very helpful and knowledgeable. The service after the sale is what keeps us coming ba have bought multiple vehicles from Landers McLarty sales staff very helpful and knowledgeable. The service after the sale is what keeps us coming back. Thank you Landers McLarty More

Horrible experience Horrible repair experience. John the service advisor was very friendly I will give him that. Their mechanics are completely worthless. If a computer d Horrible repair experience. John the service advisor was very friendly I will give him that. Their mechanics are completely worthless. If a computer doesn't tell them what's wrong they can't figure it out. Day 1 I take it in they call and say it's your cam shaft sync sensor. I told them I know it's not. I have already replaced it along with the cam shaft sync. (They were after market parts so the check engine light was on and has been for couple years.) (Also wasn't doing what it did last time and started just fine.) I told them to check vacuum, fuel and wiring. They said they didn't see anything wrong. Then they say it's the cam shaft sync. Once again I told them it wasn't that to double check wiring and vacuum. They assured me it wasn't any of that. This is where I screwed up and against my better judgement I allowed their ignorant mechanics and John to talk me into letting them replace these parts. Then they call saying your car is ready. Ok be right there to get it. I get there and my car won't start and it's running worse than it did when I took it in. So $600 later problem still isn't fixed of course an as I told them that was not the issue. Tho they say it was still part of the issue due to it was worn. Well of course it was worn the car has 177000 miles on it EVERYTHING in it is worn. I of course was extremely upset an John was very professional while dealing with me. I commend him for that. So they keep the car of course and call me 3 days later. We found the problem. There was a chafed wire (surprise surprise) and the coil pack is bad. Miss fire on 1 and 5 and it will be another $300 to fix this. (So $900 for a $300 repair) since this actually sounded like it could be I aloud them to fix it. Their mechanics just throw parts at a vehicle till it's fixed apparently. An after at least $700+ it's still not fixed completely. What happened to real mechanics that we use to have back in the day. In the end my car will never go back to Landers or possibly any Ford dealership ever. I love this car and till now would have bought another Ford but if their mechanics don't know what they are doing I think it's best I go with a different make. More