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Chelley Pense
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Chelley Pense
Customer Service Manager
McLarty Daniel Ford
2609 S Walton Blvd.
Bentonville, AR 72712
21 Reviews
Dealership Experience
19 yrs, 1 mo
Industry Experience
39 yrs, 7 mos
Specialties & Trainings
Master Certified Ford Customer Relations Manager
21 Reviews
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21 Reviews of Chelley Pense
January 12, 2024
Terry and Caleb were wonderful. This dealer has a great team that truly cares about their customers! This dealer has a great team that truly cares about their customers! More
by Keifer.baumann.kb
Other Employees Tagged: Bobby Flippo, Jonathan McCoy, Renee Carver, Amy Langston, Mike Smith, Terry "TC" Cunningham, Jeff Lewis, Mike Muckenfuss , Marcus Whitmore
Helpful 
December 20, 2023
It was such a pleasure to work with Shakera on trading up to a newer vehicle. She listened and worked hard to get it right for me. to a newer vehicle. She listened and worked hard to get it right for me. More
by sfreebird1
Other Employees Tagged: Shakera Mackey , Tom Amos
December 06, 2023
Great experience, would recomend Christian as your service advisor. Even got my truck delivered back to my house! service advisor. Even got my truck delivered back to my house! More
by JTS
Other Employees Tagged: Christian Clegg
March 16, 2023
Absolutely no communication with the service department. Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been call Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been calling. More
by CWILL919
Other Employees Tagged: Christian Clegg , Marcus Whitmore
July 29, 2022
My salesman was Bobby Flippo! He went above and beyond for me! I have already recommend him to multiple people. He went above and beyond for me! I have already recommend him to multiple people. More
by Makenzi_benton14
Other Employees Tagged: Doug Brewer
April 04, 2022
Went in for an oil change. Left with a new suv. I think that says a lot about Daniel. He is a great salesman! Always good service with them! Will continue to go back! Left with a new suv. I think that says a lot about Daniel. He is a great salesman! Always good service with them! Will continue to go back! More
by Justicej0000
Other Employees Tagged: Josh Forester, Daniel Wilson
March 22, 2022
The customer service that we experienced here was the worst. We had to locate the part ourselves that they needed for our car repair. We were told by their customer service manager Chelley it had been sp worst. We had to locate the part ourselves that they needed for our car repair. We were told by their customer service manager Chelley it had been special ordered but could be May before the vehicle would be ready. This was the first of Feb!!! We ourselves located the needed part in less than 30 minutes at a different dealership. Chelley then asked if we would pay the difference if the part cost them more and to have it shipped to them. At this point we brought Ford Corp Customer Care in to help us since this vehicle was still under the original warranty. After they received the part we were told as well as the Ford Customer Care representative that repair was being made and the vehicle would be ready by such and such date. The day would come and go but the vehicle still wouldn’t be ready. We had to escalate to finally get an answer from the GM Jason that they hadn’t even started the repair. It was 5 weeks of us escalating and Ford Corp escalating to get this repair finished. In my opinion simple basic customer service is needed…follow up, return calls and always tell the customer the truth. Not once did anyone from here apologize for this whole ordeal or their lack of customer service. More
by sue1kirb
Other Employees Tagged: Jason Hooe
November 19, 2021
while Ford and Mclarty Daniel Ford would not stand behind the vehicle they sold us Chelley did her best to help us through the process and attempted to get satisfaction for us from her dealership... Chelley the vehicle they sold us Chelley did her best to help us through the process and attempted to get satisfaction for us from her dealership... Chelley is top notch in our book but We will never buy from this dealership again. They seem to be just in it to charge as much as possible... More
by kristoff.rand
Other Employees Tagged: Doug Brewer , Steve
October 20, 2021
Absolutely horrible customer service. They never want to perform warranty work and when something is wrong, they just make excuses about why they can't fix it or they blame Ford or claim that it's working a perform warranty work and when something is wrong, they just make excuses about why they can't fix it or they blame Ford or claim that it's working as intended even though you know it isn't. Will never do business with any McLarty-Daniel dealership again. More
by ColeA
September 03, 2021
Very attentive. Problems with electronics. They assigned the truck to a service advisor that has vast experience with electronics issues with Ford. He told me a plan of action to try and solve the assigned the truck to a service advisor that has vast experience with electronics issues with Ford. He told me a plan of action to try and solve the issue. They put me in a new loaner vehicle. More
by bill.lessly
Other Employees Tagged: Billy Tally
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