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Mccord's Vancouver Toyota

10455 Ne 53rd Street, Vancouver, Washington 98662
Sales: (360) 816-1333

Makes: Scion|Service Center|Toyota
 
0% Recommend

Overall Rating 2.3

14 Lifetime Reviews

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Mccord's Vancouver Toyota
14 Lifetime Reviews
Mccord's Vancouver Toyota Info
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Reason For Visit
Sales (New)

"Appraiser Sketchy"

I went in to test drive a 2014 Camry Hybrid base model and when it came to the point giving me a trade-in value for my 2011 Hyundai Elantra, which was in excellent condition, the sales person came back and said there was black smoke coming from the exhaust. I said that's impossible and she said "I witnessed it". At that point I had already been there going back and forth on the price for about an hour and after that comment, I was fed up and left. I took my car home (one mile away) and parked it in the garage. I immediately noticed a strong burning smell and found a ring of black gunk on the end of my tailpipe. Once I wiped it clean and restarted my car, the smell went away. I never smelled it before or after that day and I believe the appraiser purposely did something to my car to diminish the value. They had written on the estimate that the trade-in value for my car was "pending repair or warrant service". That same weekend, I traded in my car for $2,400 more than what they offered and now I'm driving a fully loaded 2014 Hyundai Sonata Hybrid LTD.

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2
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Employees dealt with

Sales and Finance - don't remember names


Reason For Visit
Service

"Lack of service in SERVICE"

MCCORD'S VANCOUVER TOYOTA DOES NOT CARE ABOUT THEIR CUSTOMERS! We have had an on going issue with our vehicle and this dealership does not care to resolve the problem that they caused. The service department is lacking in customer service, management down. We even called the GM twice today and have not received a response. We have received second opinions from other places and decided to contact Scion. They are sending us to another Toyota dealership to resolve the issue. This dealership will never see another dime of my money.

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1
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Employees dealt with

Kerrie Keesee and Dave


Reason For Visit
Sales (Used)

"We had a disappointing experience at McCords, when trying..."

We had a disappointing experience at McCords, when trying to buy a nearly new Toyota. We found a car that appeared to be a winner, but after that, things went downhill. The dealer quickly passed us off to the finance department, and there things slowed to a crawl. $500 in unexpected processing fees appeared (in addition to registration fees). Also, while they first said the car was 'rock solid', they moved to aggressively pushing their pricey extended warrentee for the "likely pricey repairs." We needed to put $2K on a credit card to hold the car, and we expected to return 2 days later to finalize the sale. In that second trip, we learned more about the car that made us decided against signing off on it. That was all fine, but it took 2+ weeks and many, many phone calls for them to begin to reverse the credit card charge. We ended up going to a different dealer, got a terrific car at a great price with NO extra fees, seamless service in closing the sale (including registration), and no pressure. It can be done, just not at McCords (at least for us).

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1
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Employees dealt with

Mike


Reason For Visit
Service

"I brought my Sienna in for a recall. The service..."

I brought my Sienna in for a recall. The service department was very busy with pre-holiday vehicle repairs. There was a bit of a mix-up over a door that was malfunctioning, but it was resolved.

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Employees dealt with

various


Reason For Visit
Sales (Used)

"Bought a used 2001 Lexus RX300 been tring for a week to..."

Bought a used 2001 Lexus RX300 been tring for a week to get a couple of questions answered about my extended warranty. have had only one returned call out of about six...WTF??? I value my time!! I have bought a couple Toyota pickups from them over the years and never had any problems.. Called them today. The receptionist told me they come in at 9:30am, mind you this was at 8:30am!!!! Not sure when they left me a message that if it was Josh Or Joel in Finiance...Really getting pretty frustrated with the service here!! If they don't value thier customers the McCord's need to get rid of the people that are there to just collect a paycheck and get some people in there that value thier job and take care of thier customers!!! These employees they have now should be in unemployment line!!! I even had the courtisy to wait till about 10:00am to call back and was sent directly to voice mail!!! Even left a pleasent message and my number and please return my call as soon as you can please!! Well its been almost 2 hours and you got it !!!Nothing!!! Oh, by the way the questions are about the transmission that just went out without any warning!!! Just changed employment and really need the vehicle and only had it for a little over a year!!! Not real happy about thier customer relations at this dealership!! I think I'm going to send a copy of this review to the McCord's also!!! They really need to step up and take care of thier customers for without customers no PAYCHECK!!!! RIGHT!!! And I also work now in customer service and if we don't have customers we don't get paid!!!! sincerly, very dissatisfied customer!!!!

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2
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Employees dealt with

many


Reason For Visit
Sales (New)

"This is an all around outstanding honest dealership! I..."

This is an all around outstanding honest dealership! I recently bought a new car from this dealership and was impressed with the quality of service I received. Paul was our sales person and was honest and put no pressure on us. There was no haggling over price he just told us what they could offer us and that was it. The finance guy was super nice and easy to work with. I was in and out of the dealer in less than 2 hours. After buying the car I have been into the service and parts department to buy and have accessories installed and was very impressed with their level of service as well. I definitely will recommend this dealer to anyone I know in the market for a Toyota.

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Employees dealt with

Paul


Reason For Visit
Sales (New)

"We had a GREAT test-drive and price-negotiating..."

We had a GREAT test-drive and price-negotiating experience. Joel seemed like he was a good guy. We made an appointment for 3 days later to come in and complete the sale. They had done NOTHING ahead of time to prepare for us. Joel said it would take about 30 minutes. We were there over 90 minutes and still are not done. Items we had agreed upon (car manual, cargo cover) are NOT in the car, the floor mats are not properly or safely installed. The finance guy absolutely refused to give us a copy of the "Toyota certified brochure"- after painstakingly going over it with us- what would be covered and not covered- wouldn't that be OUR information to have? We left with a VERY uncomfortable and unhappy feeling about this place. So many guys sitting and standing around (or playing on their ipads)- and so few actually helping get work done.

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3
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Employees dealt with

Joel


Reason For Visit
Sales (New)

"We had a very good test-drive and price negotiating..."

We had a very good test-drive and price negotiating experience. But 3 days later, when we arrived after our appointed time, they had done NOTHING to prepare for us to purchase the car! We were told to expect about 30 minutes for paperwork, we were there over an hour, and they STILL didn't have the basics done, such as a manual for the car. Now we have 5 days to get the agreed upon items, or we will have to envoke their 5 day return policy. The most frustrating part is, most of the time we saw most of the employees sitting around playing on their ipads.

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2
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Employees dealt with

Joel


Reason For Visit
Sales (New)

"I had a change of heart on a car I bought from a..."

I had a change of heart on a car I bought from a different dealership. The financing did not go through so it was my chance to back out. I didn't feel right about the car. I had my heart set on a Prius. My cousin suggested that I contact Flynn at McCord's where she purchased her FJ Cruiser. She said she really trusted him and he would help me get the best options and terms available. She was right, he was great to work with. He had the financing fully approved and my car ready when I got there. It was the easiest transaction at a dealership I have ever had. I love this car and I would send my friends to Flynn.

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Employees dealt with

Flynn


Reason For Visit
Service

"What a joke this outfit is. I left several messages for..."

What a joke this outfit is. I left several messages for Emily in the service department. She neglected to call me back to answer my questions regarding my 2004 4runner. The receptionist answering the phone did not have a care in the world regarding me and Toyota 4runner. Called Gresham Toyota they answered all my questions efficiently, effectively, and Honestly. Set up an appt to have a my 4runner serviced by true customer service professionals. I own two small business in our local area and know how to treat customers with respect and kindness. The way I was treated at this Stealership was ridiculous. Vancouver Toyota you lost a customer and I will tell all my customers about my experience at this joke of a dealership. Robert

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5
Customer Service
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Employees dealt with

Emily
1
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