My Review Of Mccord's Vancouver Toyota:
We had trouble getting anyone to help us because they were so busy. We had 3 different people involved with helping us and we seemed to be more of a problem for them. We finally were told of a RAV4 that we could "wait" for. We gave them all of our personal information, did the financing and price agreement, trade-in evaluation, etc. Still, we weren't thrilled, as we seemed to be more of a problem for them. We were left sitting waiting/negotiating for hours. Afterward, we waited patiently for this vehicle to come in and were told it would be in before the end of the month. When we contacted them a few weeks later, we were told that the vehicle pricing would be different than we had agreed upon, our trade-in was not going to be the same as what they had promised on paper, and oh... they lost all of our paperwork. When we provided Charlie with our copies of the paperwork, he said the pricing on the paperwork we had was only going to be honored on the RAV4 that they had in stock... All 3 of the sales people we had dealt with knew that we didn't want the interior color of the one they had in stock. We had been told they could get this other one that had the same options and the color we wanted for the same price. We were contacted by another dealer and were told what price they could get this vehicle (SAME VIN #) for. Trying to be fair to Vancouver Toyota, we told them that if they could match the price and trade-in that we would buy from them, despite the truly awful customer service. Charlie told us there was no way they could meet the price much less the trade-in that the other dealer had offered. Soooo... We bought our 2010 RAV4 from Wilsonville Toyota and had a wonderful experience there.
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