Professional, knowledgeable, listeners, will work with you to find the right Toyota for you! Michael Furey listened to what vehicle we were interested in, walked us through the features/benefits/models and due to time constraints we met with another Professional Mccord sales associate, Jim Lane, who took the time to show us all the models of Highlanders and helped us finalize our choice: Highlander Hybrid XLS 2017. We went back to Michael and he found the exact vehicle we wanted. Team work. I also talked with the service department on maintaining the vehicle interior/exterior/service and they walked us through interior products they sell and how to use them and the benefits of Toyota care program. Great finance department. From start to finish: Professional, thorough, trustworthy. Go and test drive a Toyota, relax, laugh, be prepared to find the right vehicle with their support and help.