This dealership runs a bait and switch scam. I have been shopping for a Certified Prius for weeks and on 2/6/16 at 8:30PM I found a listing on Auto Trader for VIN #JTDKN3DU8F0420333, a 2015 Prius Package 2 with 14,601 miles for $14,994 listed by McCord's Vancouver Toyota. I took a screen shot and printed out the ad while using the chat function to set up a viewing at the dealer on 2/7/16 between 11AM and noon. I found the same vehicle advertised at the same price on Cars.com and Kelly Blue Book, and also took screen shots and printed those ads out as well. On 2/7 at 8:30 AM I checked the ads, and they were all still showing the same car at the same price, so my whole family got in the car for a long drive to the dealership. At 10:39AM I received an email from Jeff Williamson, the Internet Sales Manager, letting me know that the car I chatted about last night was available and he would happily help me with my purchase.
We pulled into the dealership about 11:30AM and while trying to find the car were approached by a nice salesman. We found the vehicle and started to inspect it while he brought one of our printouts inside to get the keys. When he returned, he informed us that it had "just been sold first thing this morning, somebody took advantage of us and bought it for 14, when it was supposed to be priced at 17". He then tried to steer us to a nearly identical Prius (2015 Package 2 in the same color with 14,248 miles) that was priced at $19,997. We said no thank you, we are here to buy the car we saw advertised and if it wasn't available we would leave. While getting in the car I attempted to call Jeff, who did not answer any of his direct lines. I then called the dealership's general number and spoke with a receptionist, Amanda, who said that Jeff had just walked in and that's why he didn't answer my calls. She then placed me on hold for several minutes while she checked with the Used Car Department, where she confirmed that the vehicle was still available. I said great, we will come over to see the car and meet with Jeff. She said that he and the car would be waiting for me.
As I tried to go back into the dealership, the same salesman saw me and asked if I would like to see the other car now, and I told him no, I was just informed that the car was still available and that I would like to speak to Jeff. He informed me that Jeff was not available and brought me to the back counter to speak with Nate, who was with another customer. While waiting, Amanda called me back and said that she was sorry, but the car had been sold.
I then spoke with Nate, who was extremely rude and started complaining that they made a mistake on the price and I should never expect to get that car at that price. I only asked him whether or not it was sold as the dealership only opened at 10AM. He pointed to a couple sitting at a desk with a bunch of paperwork and price tags on it stating "$19,997" and said that they were buying it for $17,000 because the dealership compromised with them over the mistake that was only on a Toyota website and not their fault. I said that this was classic bait and switch and showed him my 3 completely different ad printouts from Auto Trader, Cars.com, and Kelly Blue Book, and left.
At 8:52PM I checked on Toyota Certified and found the VIN # still listed and used the chat function again, where the representative informed me that the car was available and tried to set up an appointment for me to test drive it. I do not believe that they made a mistake or that they sold the car. I will be would be reporting them to the Washington State Attorney General's office for advertising fraud.
I Recommend This Dealer:
Jeff Williamson, Amanda, Nate
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