Meador Chrysler Dodge Jeep Ram

I'm back again dealing with this dealership an its sad how low it's went down since moved from campus drive an i20. They charge my warranty people 7k+ thousand to fix my truck. After I got my truck back how low it's went down since moved from campus drive an i20. They charge my warranty people 7k+ thousand to fix my truck. After I got my truck back I had to return it 3 days later an told manger this truck is leaking coolant some where so they pretend to check it return my truck an now 8 months later it back there today the same thing again. Nobody their gives two cares about your vehicle an their nonchalant an never have loaners cares like your policy covers. EVER!!. I truly in my heart believe they just patching my truck together to push it pass the warranty date and I told the first manger Chris don't patch my truck together an he said don't question his integrity an now 3 trips pack to dealership I see his integrity is garbage and I felt it from the beginning i can spot a xx'er a mile away.(ijs) You car an truck buyers out there you all have been WARNED⚠️ about this place for service an quality work performance an customers service. I recommend Roger's William location or just go anywhere but here. An no I'm not bitter an I've bought very nice challenger, jeep,dually from here an I been screwed to 3rd degree .. Not to mention they are on their 3 manger with in 12-15 months so what that tell you. More

My husband and I had been looking for a particular vehicle for a few months. We live in Arkansas and the vehicles available were super expensive! We ended up finding the truck we were looking for at M vehicle for a few months. We live in Arkansas and the vehicles available were super expensive! We ended up finding the truck we were looking for at Meador and I sent a message through the website. Within 20 minutes a representative reached out and connected me with Joey. He was responsive, informative and took everything I said into account. We worked the deal together by phone and set a date for us to drive in and get our new truck. He stayed in contact with me throughout the week before we left, reassuring me that the truck wouldn't be sold and was ready for our arrival. We left Arkansas and drove 6 hours. Joey greeted us when we arrived and immediately handed over the keys and told us to take it out. We did! The truck was even better in person. When we returned, the finance manager Garrett was with another customer so we had to wait about 20 minutes. Being in the car industry for 15 years myself, 20 minutes is nothing! While we waited, the sales manager, Luis came out to greet us and was very nice and professional. Once we got in with Garrett, everything went smoothly. We were up front about what we wanted and didn't want but Garrett wasn't pushy at all. He still explained the warranties to us but never made us feel bad for deciding against it. Before we wrapped up, Sergio, the GSM came in to introduce himself. He was very professional and welcoming. All in all, I think my family has found a new dealership to buy from. Although it's a long drive, it's totally worth it. Very competitive pricing and a smooth buying process is hard to find in dealerships. 10 out 10 recommend!! More

My Jeep went to Meadors for drivearm repair MAY 2023. I was told that they would not sign off on work unless I also had new brakes and pads. I was charged $1700+ for a driveshaft and $1300+ for the bra I was told that they would not sign off on work unless I also had new brakes and pads. I was charged $1700+ for a driveshaft and $1300+ for the brakes and pads. Overcharged??? Picked up my Jeep in JULY, when it was finally finished, and didn’t make it home because the battery cables hadn’t been tightened and complete power was lost. I was stranded until a man stopped and helped. When the cables were tightened, I had no air conditioning and every single icon was lit on my dash. Now, there was a big electrical problem apparently caused by the electrical shortage. Notified Meadors and nothing was done, I was left with no air conditioning in July 100+ degree temperatures. Then there was something going wrong under my Jeep, the drivearm/driveshaft had come apart again. I got my Jeep back in SEPTEMBER. I drove home and looked at my Jeep and there was a black box hanging underneath. I took a picture and asked what it was. Meadors said it was the evap canister and I was told to bring my Jeep back. A friend helped me zip tie the evap canister up so I could return my Jeep. They did nothing, I left again with the evap canister still zip tied to the frame. Now I need a new state inspection sticker and my Jeep will not pass with a zip tied evap canister and all the icons lit on the dash. My Jeep has been at Roger Williams Chrysler Dodge Jeep where it has been diagnosed with $2600 worth of work to get it to pass state emissions inspection. Since I can’t get an inspection sticker I can’t drive my Jeep and I had to get a rental car. The rental car is over $4000 now (and counting) because Meadors/Lithia Motors has avoided me. While my Jeep was at Meadors for those four months the soft top was ruined because my Jeep was left sitting uncovered in 100 degree temperatures, the fenders and bumpers were sun bleached. The left back side was sideswiped with body damage. Meadors/Lithia Motors has had complaints filed against them for months. Complaints have been filed with Jeep and the Attorney General’s office. It appears due to the lack of response from Meadors/Lithia Motors that this will end up in litagation. Meadors/Lithia Motors has not acted with a reasonable standard of care and timeline or used the standard knowledge, skills and professionalism expected of a dealership. More

MAYUS sold me a car online personally General Manager I was told multiple times. Picture show 14 on odometer. Pictures on paperwork with all fees out the door shows 16 miles. Still OK with me. Get there f was told multiple times. Picture show 14 on odometer. Pictures on paperwork with all fees out the door shows 16 miles. Still OK with me. Get there from New Orleans to finalize all the paperwork and stuff and the cars got 560 miles on it. No other word BUT FRAUD. More

This is the place to go if you want the car sold out from under you. I wouldn't recommend! under you. I wouldn't recommend! More

Zero stars was not an option unfortunately. You would think a place like this is reputable and takes care of their customers but, no. Management is awful and unethical.They have Bad customer se You would think a place like this is reputable and takes care of their customers but, no. Management is awful and unethical.They have Bad customer service, bad follow up, bad communication from sales and service department. Worst service advisor ever (Jose). They sold me a $20,000 vehicle with bad suspension and will not fix (Carolyn- sales-woman). I Took car in for oil change and a malfunction code on 4/17 (vehicle was drivable and had no issues when dropped off). They said my vehicle (Mercedes suv) would be done same day. Turns out they were unable to check it on their own and had to send it to Mercedes dealership to check the code. They Had my car sitting for over a week before they sent to Mercedes then it sat at Mercedes for 2 weeks because meador wasn’t communicating with them. Finally received vehicle on 5/9 in bad condition. completely different condition than it was when I dropped it off. They gave my vehicle to me on a flat tire and tilted and unsafe driving condition(never had issues with my tires or vehicle being tilted). I brought it to service advisor Jose’s attention that my tire was flat and push start button was missing the vehicle was also tilted and looked unsafe to drive but he advised me that it was fine (it was raining on top of that and they would not offer any other transportation for me to get home). I drove it home and vehicle skid across the freeway and brakes were scraping and wouldn’t work in time and I almost had an accident due to the unsafe conditions of the vehicle. Never had any issues with the brakes prior to drop off. Got home and tire was on flat AGAIN. Called to speak to service manager and Assistant GM and General Manager about the conditions and of course no response or call back. They do not care about their customers. I Will update this review if anything is done about it. More

Be ADVISED! As I sit here writing my review, my vehicle has been in the shop for 5 weeks, (I still do not have it back). I brought it in for oil change, poppin As I sit here writing my review, my vehicle has been in the shop for 5 weeks, (I still do not have it back). I brought it in for oil change, popping noise, and a rattling seat. This has been THE WORST CUSTOMER SERVICE I have ever experienced in my life. Absolutely no communication unless I drive 30mins there. I had no loaner for 4 of those weeks. My understanding is the seat has yet to be fixed as well. I have done my best to keep my cool. But this is completely ridiculous. No one has, or will call me back...EVER! The service department will kill the sales department. I will never buy another vehicle from there again. I want my vehicle fixed, and back NOW! More

Pulled into meador dodge with a bad leak. Told me to leave it refused me Told me to leave it refused me More

I purchased a used 2019 Ram Limited from Terry Cox at Meador this summer. They were not forthcoming with the issues on this vehicle. The Air Ride system was totally shot and something that one might not Meador this summer. They were not forthcoming with the issues on this vehicle. The Air Ride system was totally shot and something that one might not figure out on a short test drive. It also had an exhaust leak and a broken taillight. Terry said that they would fix the taillight but they just put a screw in it that held for about a week until it broke and the whole assembly went to hanging. I’ve spent $3,900 on the air ride system, and it’s still not functioning properly. I’m also upside down so much that I can’t trade it in. I wonder if they’ll take it back as a trade in? I bet not! More