I brought my 2014 Jeep Grand Cherokee into the Meadowland's service department today asking for a software update for my radio. My radio display was flashing "please insert update USB."
The service department called and told me my radio was dead and needed to be replaced for $2500, but they would do me a favor and only charge $550. Additionally, they were charging an $80 diagnostic fee, despite being informed of the issue on drop off. Upon questioning the diagnosis fee, it was very quickly waived and I expressed doubt in needing a new radio. I told them I would try to update the radio software on my own. I was assured that everything was tried and tested and the radio was as dead as could be. Further, they repeatedly told me that I absolutely could not update my own software.
Within 15 minutes of leaving, Meadowland called and offered to replace my radio for free. My husband downloaded the uconnect software on to a USB and within 10 minutes my radio was as good as new.
Upon calling Meadowland and informing them that the radio is fixed, they were speechless. No apologies, no explanation, nothing.
I am so disappointed in the lack of professionalism and the utter dishonesty. Either the technicians are completely incompetent or Meadowland is scamming unsuspecting customers. We have repeatedly asked to speak with a manager, but have yet to hear from anyone.
I will never do business with Meadowland again and will be sure to warn everyone I know.
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