I recently bought a truck from Meadowland GMC. The buying experience was great. Luis knew his stuff and was very honest. However its what happened after I bought the truck that has me frustrated with this experience. Shortly after I drove it off the lot I noticed that their were a couple things that needed to be fixed, as well as parts that needed to be ordered. I was told that one part was ordered the day I picked up the truck and another was ordered the next Monday (no big deal). 2 weeks go by, and I did not hear anything. A side note: Trying to get in touch with the service department is a nightmare. I have made dozens of phone calls, and spent way too long being transferred between different people. I explained many times that I wanted to know the status of the orders. I totally understand that shipping gets delayed and back orders occur, which is not the dealers fault. However when you have to call 12 times and speak to multiple people, and being told they were going to check into it and call back immediately on two different occasions and have nobody call you is frustrating. I finally was able to talk with a manager, expressing my frustrations of how I asked her employees for a tracking number, a location, or and eta on any of the parts and have gotten nowhere. After all that I finally got in touch with an employee who could help me. (only took about a month)
Today again I tried to reach the service dept, around 4:30pm (they claim to be open until 5) however I got transferred to someone who does not work until 5. Called again and asked if I may please speak with the GMC service dept. and same thing, got transferred to someone who was not there.
Meadowland: I was blown away by Luis and Sharron. They were the nicest people in the world. However the service dept is where it counts because they are the people that you see years and years after your purchase and makes the buyer decide whether to stick with you or shop elsewhere. There is a lack customer of service at your dealership. You guys do a great job selling all of these lifetime warranty packages which force you to use this service department and as of right now I honestly can't recommend it--> Please change my mind