I purchased a used Chrystler 200 Touring 3 years ago from Meadowland of Carmel and I purchased the Extended Service Plan since it was a used car to begin with. My car was having what appeard to me and I am not a mechanic what seemed to be an Alternator issue. I made it to my place of business and called AAA. They sent a garagae out to my place of business to test the Battery, Alternator and Starter free of charge. The tow truck driver said that Battery was fine there were no issues the any of the cells. He said the Alternator was reading 11V it should be reading 14V so it was not safe to drive. He wound up towing my car to his garage where I was going to have the work performed. Then I thought about it and since the car only had 80,000+ miles on it I would check if it is covered under my Extended Warranty. Derek in the service department told me he was 99% sure that it was covered but the dealer needed to diagnose it. I called my Extended Service company and had it towed from the garage it was at to the dealer for diagnosis. Derek told me that they would get back to me the next day with the diagnosis because it was so late in the day. That was fine and that I was on Kelly's team and I needed to speak to her going further. I received a call from Kelly the next day and she told me that the Alternator and the Battery were the problem and the Alternator is covered under the warranty but the battery isn't. She said it would be $250.00 plus my deductible for the Extended Warranty work without taxes so I am back up what it was going to cost me at the gargage it was originally at. So I asked of the $250.00 how much is the battery? she told me $160.00, I called the garage that it was originally towed to and double checked the results they came up with on my battery and they reassured me the battery was FINE and if I had the battery changed there it would only cost me $144.00 installed! So $250 vs $144 I am not dumb I know where to go. I told Kelly that I did not want the battery changed just the Alternator. Her reply was "I am telling you now if you don't change the battery in your car now it is NOT GOING TO START, the battery went too long without a charge that it needs to be replaced." I double checked with my AAA garage and told me if it did not start he would come get it and change the battery for $144.00 but did not think I was going to have any issues since he did not see anything wrong with it. After work I went to get my car, paid my deductible, got my keys and proceeded to the parking lot. Put the key in and on the first turn imagine that the car started right up no problems. I drove it all the way home 35 minutes away no problems. The next day I get in the car starts right up all day long. Get in the car Sunday guess what it starts right up. Therefore, they were just trying to make money off me because the Alternator was under warranty they had to try and get money out of me for something I did not need. Kelly was being very persistant that the battery needed to be changed and it did not. Warning for all know your stuff and double check before you give them the OK to do work on your car. Apparently they work for commission so they are trying to make money. This is a major problem I have had with the Service department but I have had smaller problems like when I went to get my car after courtesy oil changes and warranty work for the clearcoat they put on the paint. They can't really tell you where the car is just you can find it it in the 1st or 2nd row of cars to the left. One time after the oil change I went to look for it and it was way up the top of the hill. Ok, no problem the walk it not going to kill me it was just not where I was told it would be. Then the warranty clearcoat on my paint I go to get the car and it is burried by cars that they are selling that have the boxes on the windows. I had to go back to the service department to tell them that my car was burried they then had to send someone out to see what keys they needed for the cars that had me blocked in. Then he had to back and get those keys. A lot of wasted time! Sales is fine service has a lot to be desired.