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Mel Hambelton Ford
Wichita, KS
2,291 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,291 reviews
November 22, 2024
I completely lost my trust in this dealership and that's after buying our last two vehicles from Mel Hambelton and having them serviced there for 10 years. I found out yesterday that a customer's life and after buying our last two vehicles from Mel Hambelton and having them serviced there for 10 years. I found out yesterday that a customer's life and the life of his family, isn't worth 2/32" when it comes to honoring a "tires for life" contract, especially with winter weather conditions approaching. Lucky for me and my family, Don Hatton Ford of Augusta is much closer and more honorable. I'm not blaming the service advisor; he was just scared to do the right thing and consult the service manager about the situation. Customer service really means nothing after all!! As it turns out, the "tires for life" program that was in effect when I bought my truck was just another phony sales pitch, the dealership used to make a sale. I purchased new tires for my F-150 on my way home after I left Quick Lane, as it was never about the cost savings as much as it is about the principle. I hated to give this dealership one star for a rating, but there was nothing lower to choose from. I won't ever go back to Mel Hambelton and will advise anyone that asks, to do the same. More
by Doug
Employees Worked With
November 09, 2024
Great experience with Robert and Stan! Robert was able to get us in the car we wanted and Stan was able to get all the paperwork finalized quickly! Robert was able to get us in the car we wanted and Stan was able to get all the paperwork finalized quickly! More
by scottneyh
Employees Worked With
November 05, 2024
On 10/30/2024, I drove all the way from Kansas City to Mel Hambelton Ford in Wichita, KS, to trade in my 2016 Ford Explorer and buy a brand new 2025 Ford Explorer Active. Unfortunately, what should have b Mel Hambelton Ford in Wichita, KS, to trade in my 2016 Ford Explorer and buy a brand new 2025 Ford Explorer Active. Unfortunately, what should have been an exciting purchase quickly turned into a huge hassle. Less than 24 hours after purchasing and driving my new vehicle home, with under 300 miles on it, I received a warning about a power steering issue that required immediate service. I reached out to Nick at Mel Hambelton, who advised me to take it to a Ford service center in Kansas City. The service center determined that the power steering wiring harness was faulty and needed to be replaced. To make matters worse, they didn’t have the part in stock and had no clear timeline for when it would arrive. Frustrated by the situation, I contacted Mel Hambelton to share my experience and ask if they could offer any compensation or extended warranty, given that my brand-new car was already in the shop. The response? “We don’t build the car; we just sell it.” This made it very clear that they don’t stand by the quality of the vehicles they sell. I was told there was nothing more they could do because the repair was covered under the standard warranty. When I contacted Ford corporate, I was told to take it up with the dealership. So, I was left in an endless loop between Ford and Mel Hambelton. Mel Hambelton did mention an extended warranty as a potential option—but only if I purchased it. Despite their promise to follow up with pricing, their Business Manager Jon has yet to get back to me. This entire experience has been nothing but disappointing. Buying a new car should be exciting, not a nightmare. Mel Hambelton Ford clearly doesn’t prioritize customer satisfaction or stand behind the vehicles they sell. I deeply regret choosing them and will never do business here again. Do better, Mel Hambelton. Stand by the products you sell and treat your customers right. More
by tavenvargas
October 17, 2024
Detailing - poor review due to having them detail my car and they took off part of the clear coat in one section of the hood! Called and talked to a supervisor and manager many times and even emailed one of and they took off part of the clear coat in one section of the hood! Called and talked to a supervisor and manager many times and even emailed one of the owners, with no response. No resolution and they just said that happens with older cars! DO NOT GET YOUR CAR DETAILED HERE. Due to this unsatisfactory service, we will not shop there or use their service again. More
by Linda
Employees Worked With
NA
September 06, 2024
I like the dealership in general. I am treated with kindness and understanding. They were helpful with the whole process and I’m extremely happy with it I am treated with kindness and understanding. They were helpful with the whole process and I’m extremely happy with it More
by magentarose888
Employees Worked With
Stan Bogdan, Zach Robson
September 04, 2024
Wow! Nick responded to my email inquiry on Tuesday morning and the rest is history! We bought our Expedition Tuesday night!! Everyone who was part of our Nick responded to my email inquiry on Tuesday morning and the rest is history! We bought our Expedition Tuesday night!! Everyone who was part of our purchasing experience was super friendly - they stayed late and made sure we were comfortable with our new vehicle and had all of our questions answered. My husband and I both agree that this was our favorite car buying experience! We highly recommend Mel Hambelton Ford! More
by brenbash1111
Employees Worked With
Other Employees :
Young man who paired our phones, Obi Mbawuike, Stan Bogdan
August 26, 2024
I bought my Fusion 4 years ago from Mel Hambelton! After having our first baby my husband and I decided we needed something that was bigger. We were looking at getting an explorer. Rudy made it happen After having our first baby my husband and I decided we needed something that was bigger. We were looking at getting an explorer. Rudy made it happen and was so good to us through the whole process. Thank you, Rudy! More
by Victorianchance
Employees Worked With
August 20, 2024
Blake was outstanding, with different vehicles to look at, he was honest and knowledgeable about all aspects of the car buying experience. Stan was very personable and explained financing very clearly. at, he was honest and knowledgeable about all aspects of the car buying experience. Stan was very personable and explained financing very clearly. Both guys were great to work with. More
by mattvb
Employees Worked With
Obi Mbawuike, Stan Bogdan, Blake Scharenberg
August 09, 2024
Amazing people to work with. They helped us find what we wanted and helped us get to where we needed to be. They helped us find what we wanted and helped us get to where we needed to be. More
by Reynoldsdwight84
