Melloy Nissan

Melloy Nissan responded

Neospaw, Thank you for taking the time to share your feedback. We do want to respectfully clarify several important points, as portions of your review misrepresent the circumstances of your visit. The complimentary oil change you requested was not a Nissan manufacturer benefit tied to the Monroney sticker. It was part of an “oil changes for life” program offered exclusively by the selling dealer in Phoenix, and those programs are not transferable to or redeemable at other Nissan dealerships. As such, Melloy Nissan was not authorized to perform that service at no charge. Additionally, our records do not support the statement that all of your vehicle servicing has been completed at our dealership. We strive to be transparent and consistent in how we apply service policies to all customers, and we cannot honor benefits that originate from another dealer’s private promotion. At no point is it our intent to dismiss or disrespect a customer. However, we must operate within manufacturer guidelines and dealership policy, even when that decision is not the outcome a customer is hoping for. We respect your choice to service your vehicle elsewhere and wish you the best moving forward. Mike L. - Melloy Nissan

Melloy Nissan responded

Nancy, Thank you for sharing your feedback. We take concerns like these seriously and feel it is important to clarify several key points, as there are significant inaccuracies in your account. This vehicle was purchased at auction specifically at your request, based on very detailed criteria you provided regarding model, color, and equipment. It was a difficult vehicle to locate, and transportation and reconditioning required several days. This timeline was communicated throughout the process. Regarding the claim of a “5-day return” or “cooling-off period,” New Mexico law does not provide a cooling-off period for in-person vehicle purchases. That provision applies only to certain in-home sales and does not apply to automobile transactions conducted at a dealership. Once the contract was executed, the vehicle was sold. Susan maintained thorough, time-stamped notes in our dealership CRM throughout this transaction. Those records do not support the claims of misrepresentation, dishonesty, or withheld information regarding financing, delivery timing, or vehicle condition. Financing was successfully completed, which can sometimes require placement with a different lender—this is common and fully disclosed during the process. With respect to vehicle condition, the vehicle was detailed prior to delivery. Any minor cosmetic concern could have been addressed had it been raised at the time. As for the jack, this is the first time the issue was raised—approximately seven months after the sale. Despite that delay, we offered reimbursement for the jack, which was declined. At no point were you prevented from leaving the dealership, nor were your keys intentionally withheld. Any suggestion that our staff acted with cruelty—toward you or any animal—is offensive and categorically untrue. Your personal scheduling decisions, including appointments unrelated to the vehicle purchase, were entirely within your control. We regret that you are dissatisfied, but we stand by our team’s professionalism and the documented facts of this transaction. We remain committed to fair, transparent, and respectful dealings with every customer. Mike L. - Melloy Nissan

plainjaneeggs responded

I bought the parts. So, it's taken care of. No need to waste your time. That is the message sent to Susan. Amazing how when I went in my email looking for our correspondence, Susan's emails are gone. Talk about adding insult to injury. I WAS CRYING AT THE DEALERSHIP BECAUSE MISSING MY DOG'S APPOINTMENT. SO, this shows Melloy Nissan's lack of professionalism. If you are the same person I spoke to earlier today, at least that version was professional.

Melloy Nissan responded

Thank you for taking the time to share your feedback, Sarah. We take all customer concerns seriously, and we are very sorry to hear that you feel your experience fell short of expectations. After reviewing our records, we have not been able to locate a sales transaction under your name or any details that match the situation described. We would never want a guest to leave feeling unheard or mistreated, and we certainly do not condone disrespectful behavior toward anyone, regardless of age or gender. We would appreciate the opportunity to look into this further and clarify any misunderstanding regarding your purchase, agreement terms, or documentation. If you believe this review may have been posted under a different name or if you can provide the vehicle information or date of visit, please contact our management team directly at: 📞 505-545-6420 📧 customerrelations@melloynissan.com Our goal is always transparency, professionalism, and ensuring customers have confidence in their purchase and experience. We look forward to speaking with you and addressing your concerns. Thank you. — Melloy Nissan Management Team

Melloy Nissan responded

J, Without a name it is difficult to respond to your review in detail. I can address a couple of issues. First, the Warranty Forever is provided to our customers at no charge so you did not pay extra for that coverage. The Warranty Forever coverage requires that you perform all of the maintenance that is recommended by the factory. It does not require that the maintenance be performed by the selling dealer, but does require that you get a pre-approval if you choose to take it to another shop. It appears from your comments that you did not comply with the terms of the warranty and the warranty company has denied your claim. While I am sorry that your claim was apparently denied the Warranty Forever is administered by a third party and our dealership nor Nissan North American has any control over their decision to approve or disapprove a claim. If you have any questions regarding the Warranty Forever coverage I will be happy to put you in direct contact with them. Mike L - Melloy Nissan

Melloy Nissan responded

Spencer, We appreciate your feedback but want to clarify that our dealership does not have a Mustang in inventory and no sale has taken place. It seems there may have been some confusion regarding an online advertisement, which featured a generic vehicle listing rather than a specific car available for purchase. We always strive for clear and accurate communication, and we regret any misunderstanding. If you have any concerns regarding online listings, we recommend reaching out to the platform where the advertisement was viewed. Mike Lee - Melloy Nissan

spencerissack4 responded

You asked me not to contact you again.but yet here you are.