Melton Sales Ram Chrysler Dodge Jeep - Service Center

SATISFACTION I came in to check on a good time to bring my truck in for it's first oil change! I was surprised to hear "NOW" is a great time. So, I did it. The I came in to check on a good time to bring my truck in for it's first oil change! I was surprised to hear "NOW" is a great time. So, I did it. The folks helping me with process were great. I was not aware my truck had a cabin air filter. I was updated through the entire process which, surprisingly only tome a small amount of time, was less than expected. I truly appreciate how well I've been treated at Melton's as this 2017 RAM is the 4th vehicle I've bought at Melton's and dealing with Greg and Baily and the service personnel has been such a blessing! I always receive good information on my vehicle while it's being worked on. Extremely courteous and helpful personnel. Thanks More

Warranty Work Came in with a question about my tali gate expecting that I would have to schedule the service and walked out with my problem fixed, no appointment. Came in with a question about my tali gate expecting that I would have to schedule the service and walked out with my problem fixed, no appointment. More

No timely help on anything Called 4 days in advance and received first appointment of the day. After 4 hours no word so I called. Still looking at it. Will call right back. Didn Called 4 days in advance and received first appointment of the day. After 4 hours no word so I called. Still looking at it. Will call right back. Didn’t. Called them. Might be able to fix that day if had parts. More

Great customer service. Greeted quickly after pulling in. Asked what I was having done. My coupon didn’t fit what I needed so they recommended another one. Technician expla Greeted quickly after pulling in. Asked what I was having done. My coupon didn’t fit what I needed so they recommended another one. Technician explained everything that was done and what we would need to do soo ! Great oil change and tire rotation! More

Awesome service! Ashlee is amazing! She’s always on top of things. Checks in with you and gives updates while you wait. Always in and out quicker than the estimated wa Ashlee is amazing! She’s always on top of things. Checks in with you and gives updates while you wait. Always in and out quicker than the estimated wait. More

Parts on back order The parts to fix my Jeep were on back order. They were very up front about this and did give me a time line. John was my contact person. Very helpf The parts to fix my Jeep were on back order. They were very up front about this and did give me a time line. John was my contact person. Very helpful and courteous. Great customer service. I just wish that at some time I would've received a phone call about my parts. I was the one that had to call and check on delivery. Funny enough, they just happened to be there the day I called. Maybe a little more communication with follow up would be appreciated. Just an "I know you're still waiting, but it's still not here" would've been nice. My part had a 30 backorder. While I know that's not something they can control, follow-up would've been nice. Other than that, EVERYONE was wonderful. More

Always professional & efficient. The service manager processes you in quickly, finds out your needs & gets the work done as promised. They always find out if you are waiting or need t The service manager processes you in quickly, finds out your needs & gets the work done as promised. They always find out if you are waiting or need transportation & respond accordingly. More

Excellent and friendly service I truly enjoy my experience at Melton. They are friendly and keep you informed of the status of your car for the express lube. I definitely recommend I truly enjoy my experience at Melton. They are friendly and keep you informed of the status of your car for the express lube. I definitely recommend them. More

Good experience Enjoyed dealing with all employees of Meltons sales. The only complaint I have is the service area waiting room needs to be updated for your employees Enjoyed dealing with all employees of Meltons sales. The only complaint I have is the service area waiting room needs to be updated for your employees and customers. More

ALWAYS A PLEASURE Ashlee in service always goes above and beyond and should be commended for her excellent customer service skills! I will always take my Dodge in when Ashlee in service always goes above and beyond and should be commended for her excellent customer service skills! I will always take my Dodge in when she's on shift! More