Mercedes-Benz Manhattan - Service Center

I had my S 430 in for an suspension problem, and these clowns couldn't get the problen fixted the first three times I was there. I asked for a ride to my office on 22nd and Park Ave and they said the clowns couldn't get the problen fixted the first three times I was there. I asked for a ride to my office on 22nd and Park Ave and they said they couldn't do it within 2 hours because of all the people. I was forced to pay 20 dollars to get a cab down to my office and 20 dollars back because they wouldn't come get me when the car was ready. If I knew service was going to be so bad, I would have bought a Lexus...which I am planning on doing next month. Shame on Mercedes for letting their flagship dealership be so terribly run with customer service and shoddy workmanship. And they wonder why people are fleeing the Mercedes badge? It's quite obvious. More

I brought my S430 in for a suspension problem and I have to say this is probably the worst dealer I have ever dealt with. The attitudes there are terrible, and it took MB Manhattan FOUR...yes, FOUR attempt to say this is probably the worst dealer I have ever dealt with. The attitudes there are terrible, and it took MB Manhattan FOUR...yes, FOUR attempts to fix the problem correctly. I asked for a ride to my office down on 22nd and Park Ave, and they got all huffy and told me it was going to be over an hour wait. Needless to say, this is my last Mercedes due to the terrible reliability and even worse customer service. I will be going to Lexus for my next purchase which will be happening in a few months. More

I had the unfortunate experience of dealing with these guys for three years, and there is only one word to describe this dealership...TERRIBLE. My S 500 has been in the shop approximately 30 times for guys for three years, and there is only one word to describe this dealership...TERRIBLE. My S 500 has been in the shop approximately 30 times for countless problems, and every single time I get the car back from MB, Manhattan the job is either not completed, or completed wrongly. The front suspension has collapsed four times, and all four times the dealership has not fixed it correctly. Other problems included: *Severly out of allignment when delivered after a suspension repair *Grease smears all over my head liner after delivery. *Car is rarely washed when delivered. *A 3 week wait to schedule a service appointment? * HUNDREDS of dollars overpriced compared to other dealers. *RUDE staff...Mr. King, the service manager, is probably one of the biggest xxxxxxxx I have ever met. *The shuttle is always conviently running "a few hours behind" when you need it, which means you need to take a cab. I now drive out to Jersey to get my car fixed...sad. MBUSA should fire everyone there and start all over. More