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Mercedes-Benz Of Kansas City - Service Center

Kansas City, MO

4.5
534 Reviews

534 Reviews of Mercedes-Benz Of Kansas City - Service Center

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July 24, 2022

Everything handled very well. Pleased with the dealership and personnel. Would recommend to anyone for the future. More

by Jtomlen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doolittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Bedine
Jul 26, 2022 -

Mercedes-Benz Of Kansas City responded

Thank you so much for your feedback and your business.

July 23, 2022

Needed new tires right away-Blake ordered and got us out the same day! Thanks Blake More

by dpbg11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doolittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake
Jul 26, 2022 -

Mercedes-Benz Of Kansas City responded

Thank you so much for your feedback and your business.

July 22, 2022

Needed brakes done snd also found transmission seemed to be slipping. Kyle assured me he would make sure it was checked out and solved. Diagnostic found te programming had to be done snd csr os good as new. More

by Kansaslass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doolittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Jul 26, 2022 -

Mercedes-Benz Of Kansas City responded

Thank you so much for your feedback and your business.

July 15, 2022

My service drop off was a terrible waste of time. They were unprepared, even though it was discussed 3 weeks ahead of time. Reflects lack of value for customers time. More

by BenzM
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenny
Jul 15, 2022 -

Mercedes-Benz Of Kansas City responded

We are sorry to hear of your frustration. If you would please reach out to us so we might better understand the situation. Thank you. robert.hellweg@soaveauto.com

July 15, 2022

Waited for my car to be serviced and they finished before the time given initially! Very friendly service. More

by r547cpb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy, Geoff Bedine
Jul 26, 2022 -

Mercedes-Benz Of Kansas City responded

Thank you so much for your feedback and your business.

July 13, 2022

Kenny Addison was my service advisor and I could not have asked for a more professional, knowledgeable and honest customer experience! He’s a real asset to the dealership! More

by ryanw854
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Addison
Jul 14, 2022 -

Mercedes-Benz Of Kansas City responded

Thank you for your review and your continued business, we appreciate you.

July 08, 2022

My car was taken care of immediately without an appointment. Kenneth was super patience and answered my questions with great knowledge. Thanks a lot to the group that made it happen. More

by Customer2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Addison Kenneth
Jul 14, 2022 -

Mercedes-Benz Of Kansas City responded

Thank you for your review and your continued business, we appreciate you.

June 28, 2022

Have been a customer for many years and would never consider any other dealership. This time it was body work service arranged by MBKC and not only the job was outstanding but completed much earlier th More

by roch4d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hoover, John Doolittle
Jul 07, 2022 -

Mercedes-Benz Of Kansas City responded

Thank you for your business and review. We appreciate you and your business.

June 25, 2022

Mr John Kartsonis and his team did an outstanding service and support solving the maintenance issue I had with my Sprinter RV. The agility and reliability of the service allowed me getting back on track with More

by roberto.h.correa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kartsonis
Jul 07, 2022 -

Mercedes-Benz Of Kansas City responded

Thank you for your business and review. We appreciate you and your business.

June 23, 2022

Johnny and staff did a great job getting our van fixed and went the extra mile in Re-opening a past recall to fix our van correctly.We would not hesitate to go back for any future issues. More

by forbesct50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Jul 07, 2022 -

Mercedes-Benz Of Kansas City responded

Thank you for your business and review. We appreciate you and your business.

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