Mercedes-Benz of Anchorage

No surprise Mercedes-Benz of Anchorage has such great reviews as I had the pleasure of dealing with AJ Britton, The General Manager of this dealership on a car lease. He is an absolute all-star. Goes so reviews as I had the pleasure of dealing with AJ Britton, The General Manager of this dealership on a car lease. He is an absolute all-star. Goes so far above and beyond to try and make a customer happy and it is quite obvious he is 100% genuine in his service. You can just tell he is in the position he is in because he knows how to connect with customers and earn their business. I am from out of town and I am shipping my car from this dealer to the mainland and that did not deter AJ one bit from trying to make a very fair deal to earn my business. Most MB dealers will not go through this much effort for an out of state customer who will not use their dealership for service, etc and possibly will not be a loyal retun customer. Not AJ, he treated me just as well as if I were a local customer who walked into the dealership. Cannot give more praise to Mercedes-Benz of Anchorage - thank you for distinguishing yourselves as one of the top Mercedes Benz dealers in the USA. More

Absolutely amazing, Ernie the service manager was such a pleasure to work with, we went in for a routine oil change and he and his staff took care of that and found two other issues and repaired them under pleasure to work with, we went in for a routine oil change and he and his staff took care of that and found two other issues and repaired them under warranty in the same time frame that he had quoted for the oil change. I have never had this kind of service at any dealership, making the appointment was easy and the service department started work immediately after doing an inspection walk through, the service technician sent us the video, we couldn’t have asked for anything more. More

The service department was able to get me an appointment to fix my car the following day. They were fast, efficient and friendly. to fix my car the following day. They were fast, efficient and friendly. More

Very good communication good service, everyone was very helpful, even got a detail on my car! helpful, even got a detail on my car! More

The service was fast and high quality. The staff were very professional and courteous. I would definitely recommend this dealership The staff were very professional and courteous. I would definitely recommend this dealership More

This was my first time bringing my vehicle to Mercedes-Benz of Anchorage, and I couldn’t be more pleased with the experience. Mak in the service department was fantastic — professional, communica Mercedes-Benz of Anchorage, and I couldn’t be more pleased with the experience. Mak in the service department was fantastic — professional, communicative, and genuinely helpful. He kept me informed throughout the process, which included a recall, an inspection, and general service. Everything was handled smoothly and efficiently. Based on this experience, I’ll definitely be returning for future service. Big thanks to Mak and the whole team! More

Friendly people, and did exactly what was expected of them. Trip to town was worth the time. them. Trip to town was worth the time. More

Time to service the vehicle was reasonable. Upon arriving I presented an email with a $199 special for Service A. After leaving, I returned to the dealer because they charged me $591.96. The “m Upon arriving I presented an email with a $199 special for Service A. After leaving, I returned to the dealer because they charged me $591.96. The “manager” offered coupons/voucher instead of a refund. After some discussion, a credit refund was processed. Instead of refund of $391.97, I received a refund of 199.99 which is the amount I should have been charged for the service. Never assume paperwork is correct, always review.. More

Excellent service and went out of his way to assign a loaner car. Complementary car wash added. Two enthusiastic thumbs up! loaner car. Complementary car wash added. Two enthusiastic thumbs up! More

Trey is awesome,I have been there few times and he is very helpful and very nice person. Highly recommended. very helpful and very nice person. Highly recommended. More