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Mercedes-Benz of Atlantic City - Service Center

Egg Harbor Township, NJ

4.5
701 Reviews

701 Reviews of Mercedes-Benz of Atlantic City - Service Center

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September 21, 2010

The precision cars sales staff is great. If you need a deal, they will work with it, but as soon as you walk into service, get ready for a miserable experience. I've had wrong parts ordered, wasted hours More

by commops7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
6
Dec 29, 2011 -

Mercedes-Benz of Atlantic City responded

Commops7, My name is Dave Steele and I am the General Manager here at Mercedes Benz of AC. While I am happy to hear that you had a great experience with our sales team, I do want to apologize for your experiences with our service department. Your comments about your extended wait time, incorrect parts ordered for your vehicle, and especially your experience with our service team in 2010 are quite unsettling to me. Since last year, we have made significant efforts to improve the customer service throughout our dealership, and although I am sure you are hesitant, I would really like to speak with you to see if there is any way we can rectify things, and also invite you to visit us once again. My direct email is CustomerService@MercedesBenzofAtlanticCity.com. Please email me with your contact information as I would really like to see if we can turn things around for you. Thank You

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