Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Augusta

Augusta, GA

Overview
Reviews
Vehicles
4.6
285 Reviews
Call Dealership (706) 860-1111

3061 Washington Rd

Augusta, GA

30907

Directions

By Type

Showing 285 reviews

June 09, 2024

Mercedes-Benz of Augusta has always provided stellar service to my vehicle and provided world class customer service. To keep your Benz well maintained look no further because they will have you covered More

by tamara_gamble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachariah
Report | Print
Helpful
June 08, 2024

Great service and very professional advisor I will make Mercedes of Augusta my new services dealership More

by tryvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service advisor
Report | Print
Jun 09, 2024 -

Mercedes-Benz of Augusta responded

Hello, thank you; we appreciate your feedback! Thank you again for leaving us this response!

Helpful
June 07, 2024

Mercedes of Augusta has a professional service department. Zach is helpful and knowledgeable. He is our go-to service coordinator. Tyrone Price’s leadership ensures a high quality service departm More

by debbiealexander01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachariah
Report | Print
Jun 09, 2024 -

Mercedes-Benz of Augusta responded

Hi, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 06, 2024

Brandon and Will were extremely professional, respectful, kind, & super helpful during my recent purchase . Both are significant assets to company and dealership . More

by destinys957
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon , Will
Report | Print
Jun 07, 2024 -

Mercedes-Benz of Augusta responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 06, 2024

Excellent service and communication. Was informed every step of the process.. Everyone was extremely professional and polite. More

by ginsudoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Report | Print
Jun 08, 2024 -

Mercedes-Benz of Augusta responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

Helpful
June 05, 2024

There is a lost of communication from customer to mechanic. I don't feel I receive good advice about my car when I take it to be service. My car has said alternate battery malfunction over 2 times re More

by oncocopay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Prefer not to name anybody
Report | Print
Jun 07, 2024 -

Mercedes-Benz of Augusta responded

Thank you for bringing this to my attention. I apologize for your recent service visit and I would like an opportunity to fix this and earn your business. Please, contact me or send me your preferred contact method. I look forward to speaking with you. Thank you, Roger Kaiser General Manager 706.396.3533 direct rkaiser@mbofaugusta.com

Jun 08, 2024 -

oncocopay responded

You may call me between the hours of 9:30 A - 5 P - Phone # 828-216-3060

Helpful
June 01, 2024

The service representative was, COREY was very knowledgeable and helpful for my service. I thank him very much. More

by leroy7795@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Gomillio, Tyrone Price
Report | Print
Jun 02, 2024 -

Mercedes-Benz of Augusta responded

Hi, we're happy you found our staff Corey to be so supportive during your experience here at Mercedes-Benz of Augusta. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 29, 2024

I was met with friendly staff. They provided timely service (my car was ready lots sooner than I expected!) They are good communicators. More

by cejordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Report | Print
May 29, 2024 -

Mercedes-Benz of Augusta responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 26, 2024

Very pleased with my experience buying a car from Mercedes Benz in Augusta. My salesman was Riley. He did everything to help get me started. More

by PamelaWallace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley
Report | Print
May 28, 2024 -

Mercedes-Benz of Augusta responded

Congratulations on your new vehicle! We're thrilled that Riley provided you with a pleasing sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
May 25, 2024

My Service associate, Zach Merritt is the absolute best! Very knowledgeable, kind and calm. Corey is just as much. Thanks for your excellent service guys. As for Tyrone Davis… all I can say is, THANK YOU fo More

by Daddysgirl368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Merritt, Corey, Tyrone Davis
Report | Print
May 29, 2024 -

Mercedes-Benz of Augusta responded

It's great to hear that Zach and Corey provided you with excellent service at the dealership! Zach's knowledge, kindness, and calm demeanor, along with Corey's efforts, made a positive impact on your experience. And it's always good to have a service associate like Tyrone who can handle any situation with patience.

Helpful
1
2
...
29