Mercedes-Benz of Augusta

Mercedes-Benz of Augusta
3061 Washington Rd
Augusta, Georgia 30907
(706) 860-1111

Manufacturer: Mercedes-Benz

Most Reviewed Employees
There are no Employees listed for this dealer yet.
Need a New Car?

Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 5.0/5
9 Reviews
Mercedes-Benz of Augusta

Overall Score: 5 Star Rating5.0



About Mercedes-Benz of Augusta
Certified: Mercedes-Benz of Augusta
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Mercedes-Benz of Augusta has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



mshanlian
10/22/2011 7:49:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Cousins, Mr. Lee

My Review of Mercedes-Benz of Augusta:
Found a 2004 Jaguar X-Type online. Applied for pre-approval online, the dealer sent a nice young man out in a brand new Mercedes to pick me up. I live about twenty-five miles from the dealership. Drove home in my new car. The whole process took about four hours. Mr. Cousins and Mr. Lee were very professional. The atmosphere was cordial and non-threatening. The car exceeded my expectations. I would not hesitate to recommend this dealership. Great experience!

Share on Facebook

Was this review helpful to you? Yes | No
townsendsteven
6/15/2010 10:00:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Jerry Cousins, Mr. Brown

My Review of Mercedes-Benz of Augusta:
Mr. Brown's expertise, enthusiasm, and confidence he put forth was above excellence. His ability to smoothly transition throughout all the documents while explaining everything was extraordinary. While his "lane" is within the financial department, the experience I had with that department was made possible by Mr. Cousins.

Often one person in an organization can ruin the perception for the entire team, the opposite is true as well, as is the case with Mr Cousins. His desire to sell me "the right car for me" was refreshing, I did not at any time feel pressured to buy a car that I was not looking for, in fact he stated "if we don't have your car on the lot, we will find it". I must admit, I walked in to the dealership for the first time in early April and did not buy my wife's CLK until this past week. Throughout that entire time, over 60 days, not once did I receive any form of pressure, which was nice, but also speaks to the integrity and professionalism of Mr. Cousins. Mr. Cousins's energy, willingness to go the extra step, and put simply, his people skills, are on par with that of an excellent organization. I simply cannot put into words the exceptional performance of this team of professionals.

Share on Facebook

Was this review helpful to you? Yes | No
dlynch9970@comcast.net
6/13/2010 10:06:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: The whole staff is Great!

My Review of Mercedes-Benz of Augusta:
Wonderful staff, Sales and service ! would recommend to all my friends who drive Mercedes, as well as other high line cars. I had a great experience dealing with the service and sales departments at Mercedes Benz Of Augusta!! Napolean Clayburn is such a great salesperson !!

Share on Facebook

Was this review helpful to you? Yes | No
ljicu81@yahoo.com
6/11/2010 9:52:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: De Pierce

My Review of Mercedes-Benz of Augusta:
Mr Pierce is an outstanding professional salesman who will go the extra mile to get you into the car of your dreams. I have nothing but highest confidence in him and the financial people at this dealership. I highly recommend him and this dealership.

Share on Facebook

Was this review helpful to you? Yes | No
EKCAugusta
9/1/2009 9:58:36 AM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service Manager and Chris Hawthorne

My Review of Mercedes-Benz of Augusta:
Service Manager was very disrespectful about wanting a loaner car returned even thou work to my car was not complete. He stated that my car was drivable and the remaining item would be mailed to me. My response was to clarify that ny car was damaged in there care, with no assistance from their service staff-a claim was requested from warranty by me, after dropping my car off - my car was later stolen with the key left with my vehicle, after recovery of the vehicle - they had to replace all the locks, recode the one key and purchase another one. After recieving the lock set after two weeks of waiting, one of their techs lost a spring needed to complete the work thus causing an additional week and a half wait for the replacement part. After stating that the additional key was on order two weeks earlier, it was discovered that it was not. The response I received from the Service rep and Manager was that we had their loaner car for a month. Daaahhh, I would have had my car back if they didn't damage it in the first place and it would have not gotten stolen. Not Mercedes fault says the Service Department since my car was stolen from the repair facility. I do remember that it was Mercedes that took three weeks to get the lock set in as well as their tech who lost a part needed to complete the job.

Share on Facebook

Was this review helpful to you? Yes | No
dbronski
7/27/2009 8:13:37 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sid Barron, Sam Jones, E.L., CeCe

My Review of Mercedes-Benz of Augusta:
Everyone was great to work with. E.L (I think and sorry if it is wrong), was great during the whole process and went above my expectations. Everyone went above my expectations.
My family and I drove 6.5 hours to buy the 2008 R350. With that said, it was well worth it for the price and the buying experience.

Thanks again.

Share on Facebook

Was this review helpful to you? Yes | No
baxley65
7/18/2009 10:42:49 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sid Barron

My Review of Mercedes-Benz of Augusta:
Sid Barron was very responsive and professional while we negotiated for a vehicle for an executive. Upon arrival at the dealership the car was ready and information was discussed about all aspects including service.

I recommend this dealership and sales representative.

Thanks Sid!

Share on Facebook

Was this review helpful to you? Yes | No
Trent
7/13/2009 1:36:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sid Barron

My Review of Mercedes-Benz of Augusta:
I have purchased several new and used high line cars, including other Mercedes Benz. My experience in buying a certified pre-owned Mercedes Benz from Sid Barron of Mercedes Benz of Augusta ranks at the top. He was professional, courteous, knowledgeable, and did not waste my time nor attempt to "sell" me. I believe this is the best dealership experience I have had.

Share on Facebook

Was this review helpful to you? Yes | No
Colebabe2002
10/24/2005 9:04:11 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Cousins

My Review of Mercedes-Benz of Augusta:
Had a wonderful expereince. The staff was friendly and well mannered. They didnt push me to buy. Must admit being a female I was a little afraid to go car shopping alone, but I was treated with care and respect. All my future cars will be purchased here. Free car washes. No appointments for service department. Beautiful show room, the atmosphere was relaxing.

Share on Facebook

Was this review helpful to you? Yes | No