Mercedes-Benz of Augusta

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service Manager and Chris Hawthorne

My Review of Mercedes-Benz of Augusta:
Service Manager was very disrespectful about wanting a loaner car returned even thou work to my car was not complete. He stated that my car was drivable and the remaining item would be mailed to me. My response was to clarify that ny car was damaged in there care, with no assistance from their service staff-a claim was requested from warranty by me, after dropping my car off - my car was later stolen with the key left with my vehicle, after recovery of the vehicle - they had to replace all the locks, recode the one key and purchase another one. After recieving the lock set after two weeks of waiting, one of their techs lost a spring needed to complete the work thus causing an additional week and a half wait for the replacement part. After stating that the additional key was on order two weeks earlier, it was discovered that it was not. The response I received from the Service rep and Manager was that we had their loaner car for a month. Daaahhh, I would have had my car back if they didn't damage it in the first place and it would have not gotten stolen. Not Mercedes fault says the Service Department since my car was stolen from the repair facility. I do remember that it was Mercedes that took three weeks to get the lock set in as well as their tech who lost a part needed to complete the job.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sid Barron, Sam Jones, E.L., CeCe

My Review of Mercedes-Benz of Augusta:
Everyone was great to work with. E.L (I think and sorry if it is wrong), was great during the whole process and went above my expectations. Everyone went above my expectations.
My family and I drove 6.5 hours to buy the 2008 R350. With that said, it was well worth it for the price and the buying experience.

Thanks again.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sid Barron

My Review of Mercedes-Benz of Augusta:
Sid Barron was very responsive and professional while we negotiated for a vehicle for an executive. Upon arrival at the dealership the car was ready and information was discussed about all aspects including service.

I recommend this dealership and sales representative.

Thanks Sid!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sid Barron

My Review of Mercedes-Benz of Augusta:
I have purchased several new and used high line cars, including other Mercedes Benz. My experience in buying a certified pre-owned Mercedes Benz from Sid Barron of Mercedes Benz of Augusta ranks at the top. He was professional, courteous, knowledgeable, and did not waste my time nor attempt to "sell" me. I believe this is the best dealership experience I have had.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Cousins

My Review of Mercedes-Benz of Augusta:
Had a wonderful expereince. The staff was friendly and well mannered. They didnt push me to buy. Must admit being a female I was a little afraid to go car shopping alone, but I was treated with care and respect. All my future cars will be purchased here. Free car washes. No appointments for service department. Beautiful show room, the atmosphere was relaxing.

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