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Mercedes-Benz of Augusta
Augusta, GA
279 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 279 reviews
September 22, 2016
Service Department great job Great job guys. Always great car wash fast friendly service. Feels like home when I walk in the doors. Service techs walk by they will ask the custome Great job guys. Always great car wash fast friendly service. Feels like home when I walk in the doors. Service techs walk by they will ask the customer if everything is ok. Just a friendly place More
by Gcook1001
Employees Worked With
Brandon Cameron
Helpful February 14, 2016
Sorry customer service. My wife and I drive from Savannha Ga to at around 5:18 to ask question ms about the Gls and test drive the GL 450. We sat in the the dealership for ab My wife and I drive from Savannha Ga to at around 5:18 to ask question ms about the Gls and test drive the GL 450. We sat in the the dealership for about 20 mins and one came to check or ask did we need anything. I saw several sales person on phones and doing nothing. My wife and went out side to look at a car ain't nothing. I had to ask someone for the sales manger and they both told me that they are sorry. They don't know what happen in the middle of the conversation the Nathan Swanson sales mangers walks off The other sales manager Tim Mcfalls was terrible he walked past me three times and he stated that he thought I was with the other family. I would not buy a suv from them if they where the last Mercedes delarship in the world. More
by Mason357
Employees Worked With
Tim Mcfalls and Nathan Swanson
June 24, 2015
Best purchase of my life I had been looking from Atlanta to Charlotte for my Mercedes- Benz . Came to MB of Augusta and was sold. Excellent experience. No pressure from the sa I had been looking from Atlanta to Charlotte for my Mercedes- Benz . Came to MB of Augusta and was sold. Excellent experience. No pressure from the sales staff. Everyone was friendly. More
by trukkid72
Employees Worked With
Craig Hanson
May 06, 2015
Another great experience with Mercedes of Augusta Had another great new car buying experience with Mercedes of Augusta. The entire staff was helpful, courteous, professional and customer-oriented. Out Had another great new car buying experience with Mercedes of Augusta. The entire staff was helpful, courteous, professional and customer-oriented. Outstanding buying experience and post-sale follow-up. Could not be more pleased. More
by jburleson
Employees Worked With
Russ Boykin
December 10, 2014
Shopping has never been more pleasant We were working with Debbie Bumpus on locating a perfect used SUV, so far we haven't decided on a purchase, but the level of service, kindness and car We were working with Debbie Bumpus on locating a perfect used SUV, so far we haven't decided on a purchase, but the level of service, kindness and care of your staff will bring us back. More
by Sarheault
Employees Worked With
Debbie Bumpus
September 22, 2014
Learn from my mistake 3 weeks after purchasing a (used) vehicle for my daughter, which she has not yet driven, the check engine light came on. I took it back to the dealer 3 weeks after purchasing a (used) vehicle for my daughter, which she has not yet driven, the check engine light came on. I took it back to the dealer to have it checked. The problem they say is not covered by the extended warranty that I purchased and that there is nothing they can do to cover the cost since I purchased a used vehicle. Terrible management and customer service. I would suggest taking any used vehicle you may purchase to another mechanic to have checked out before buying from this location. My fault in regards to that. But, hope you learn from my mistake. More
by pennsco1999
Employees Worked With
Service
September 11, 2014
"Very Poor Experience With Mercedes Of Augusta" My fiance and I drove up to Augusta from Savannah on several occasions for leisure and to look at purchasing a new vehicle. We visited several dealer My fiance and I drove up to Augusta from Savannah on several occasions for leisure and to look at purchasing a new vehicle. We visited several dealerships in the area on each trip including Mercedes Of Augusta. On at least three different visits to the Mercedes dealership no one ever came out to greet us nor did any employee acknowledge our presence while looking at there inventory so subsequently we went online and was then contacted by Russ Boykin. He convinced us to stop by one more time and we did only to be ignored again. We finally got the hint that our business was not appreciated so I want to thank Mercedes Of Augusta for they're non-service and now my fiance is the proud owner of a 2015 Audi Q7. More
by kasong12
Employees Worked With
Russ Boykin
September 09, 2014
"Above and Beyond" After looking for a vehicle for several months, we finally found the one that was perfect for us. It was a 9 hour drive to Augusta, Ga but the employe After looking for a vehicle for several months, we finally found the one that was perfect for us. It was a 9 hour drive to Augusta, Ga but the employees and dealership made it so worth the drive. Our salesperson Craig checked in with us multiple times on the drive up, had everything ready for us when we arrived and checked on us several times on the drive home. We were treated like a friend or family member and not just a customer. We would definitely recommend this dealership to anyone. Melissa Clemmons More
by cowboys8
Employees Worked With
Craig Hanson, Debbie Bumpus and Jeff
August 30, 2013
After working with several Mercedes dealers in Southeast, I tried to just see if a car was available on the lot while speaking with Robin over the phone on sales. After telling her what I was looking for, s I tried to just see if a car was available on the lot while speaking with Robin over the phone on sales. After telling her what I was looking for, she kept looking up the wrong model to which I had to remind her repeatedly that I was searching for an entirely different class. Then, she kept asking me to come in to which I told her I needed to take care of everything before picking it up (since I lived 2 hours away) to which she told me to she couldn't do and "never call back". Never even got to if the car was on the lot much less price. F for customer service. And yep, I'll never call back. More
by Emauga
Employees Worked With
Robin
November 15, 2012
Johnny provided an exellent experience and was very pleasant to work with. He made sure all areas of concerns were covered and that promises were fulfilled. I also had a chance to test drive my vehicle pleasant to work with. He made sure all areas of concerns were covered and that promises were fulfilled. I also had a chance to test drive my vehicle and make sure it was a great fit for me. All in all, he was very easy to work with and I would recommend him to others. More
by Kimberjones
Employees Worked With
Johnny
