Mercedes-Benz of Austin

Worst experience ever! ! Told sales person Dusty on Tuesday evening "I WANT IT" referencing a pre-owned vehicle. He asked me for my Driver license and proof of insurance wh ! Told sales person Dusty on Tuesday evening "I WANT IT" referencing a pre-owned vehicle. He asked me for my Driver license and proof of insurance which provided. Dusty said the manager approved me buying it form out of state BUT Dusty did in fact say "I would rather sell it to someone local" . I let that go as I really wanted this car. At 8:19 yesterday morning. he said "I'm gonna get everything together". Asked for my Driver license and proof of insurance. Told him i am a cash buyer and would be happy to send money as soon as i have a PO. Never got the PO and only got call form a Manager TJ late Wednesday only to say that they sold it to someone else. This is the most horrible way to treat a customer! I asked for the GM bur they said he is not available. Disgusting customer service and conduct for both the sales person Dusty, who I would stay away from, as well as the management. SHAME ON ALL OF YOU FOR SUCH DISRESPECT!!!! You should lose your jobs!!! I would Fire you all!!! More

Worst experience ever! ! Told sales person Dusty on Tuesday evening "I WANT IT" referencing a pre-owned vehicle. He asked me for my Driver license and proof of insurance wh ! Told sales person Dusty on Tuesday evening "I WANT IT" referencing a pre-owned vehicle. He asked me for my Driver license and proof of insurance which provided. Dusty said the manager approved me buying it form out of state BUT Dusty did in fact say "I would rather sell it to someone local" . I let that go as I really wanted this car. At 8:19 yesterday morning. he said "I'm gonna get everything together". Asked for my Driver license and proof of insurance. Told him i am a cash buyer and would be happy to send money as soon as i have a PO. Never got the PO and only got call form a Manager TJ late Wednesday only to say that they sold it to someone else. This is the most horrible way to treat a customer! I asked for the GM bur they said he is not available. Disgusting customer service and conduct for both the sales person Dusty, who I would stay away from, as well as the management. SHAME ON ALL OF YOU FOR SUCH DISRESPECT!!!! You should lose your jobs!!! I would Fire you all!!! More

I had a truly exceptional experience working with Tony and his assistant, Drea at Mercedes-Benz of Austin. This is my second car purchase and Tony did another outstanding job to get me into what I was loo and his assistant, Drea at Mercedes-Benz of Austin. This is my second car purchase and Tony did another outstanding job to get me into what I was looking for. Drea was so patient with all my questions and concerns and wanted to ensure everything went smooth. Their professionalism, knowledge, and genuine care turned the entire process into an enjoyable experience. Tony assured me that I would love my new car and he was absolutely right. I am thrilled with my new purchase! I cannot thank these two enough. More

Do not come here if you want to sell your cars! !! Especially the their sale manager TJ Nissan and car specialist ‘ Jacob Aleman ‘ . I am a student at UT and they are low balling me and giving xx in !! Especially the their sale manager TJ Nissan and car specialist ‘ Jacob Aleman ‘ . I am a student at UT and they are low balling me and giving xx informations about how much your car is really worth. I first went to Mercedes trynna sell my cla 250 where the left side of my front bumper and sides are all broken. The sale manager TJ Nissan and ‘acquisition specialist’ Jacob Aleman told me that they are only able to offer for around 12k and said the OFFER ONLY STANDS TODAY. They are constantly trying to make me avoid other car dealers so that I could get a good price range of what my car is actually worth. They are saying ah , is gonna cost them a bunch to fix it , is going to be unprofitable, and the market is always changing, and reasons that do not justify the price they offering. I went to CarMax the next day. They are offering me 16.5k with a quick inspection. They are low balling student !!! They don care for their customers. They only want profit for themselves. Do not come here and try to sell it . Even if you do, not toward those two. Oh yeah , after I showed Jacob what carmax could offer, they are saying now they are willing to offer 17k 😂 More

OMG there are not enough positive things I can say about my experiences with Mercedes-Benz of Austin! They are locally owned and it shows. They care about every customer and treat them as though each person my experiences with Mercedes-Benz of Austin! They are locally owned and it shows. They care about every customer and treat them as though each person is about to buy the most expensive car on the lot. They really CARE!!! I wish this company had a training program and trained every company in the NATION, no WORLD, no UNIVERSE (hee hee) how to treat each other. They are not just nice - they are genuine. They are not just polite or professional, they look for real world solutions for real world issues and are 100% human through it all. They do not candy coat or placate they solve, they find, they create. They work as a team to really help and I have not met one person here who deviates from that standard. Inspiring! More

From start to finish, my experience with Mercedes-Benz of Austin was absolutely outstanding. This was my very first Mercedes, and the entire process was so exceptional that I can’t even imagine buying a car Austin was absolutely outstanding. This was my very first Mercedes, and the entire process was so exceptional that I can’t even imagine buying a car from anywhere else in the future. I had the pleasure of working directly with Tony Shine, and it was as if he instinctively knew exactly what car I needed — and he was spot on. When I arrived, my perfect C-300 was waiting for me in the showroom, ready to drive home. I love my new car so much that even my commute to and from work has become something I genuinely look forward to. The lovely sales consultant, Drea, made the experience even better by walking me through all of the amazing features and showing me exactly how they worked — she got me truly excited about owning this car. The follow-up from both Tony and Drea after the sale made it clear that their care doesn’t stop once you drive off the lot. The financing process was fast, efficient, and refreshingly pressure-free. There were no unnecessary add-ons pushed, no hard sells — just straightforward, professional service from start to finish. Mercedes-Benz of Austin has delivered true first-class service in every way. Between the warm, knowledgeable staff, the seamless buying process, and the personal attention to my needs, they have absolutely earned a customer for life. More

I always have a great experience with my service advisor, Brian Smith, at Mercedes-Benz. His service is consistently exceptional, reliable, responsive, and truly top-notch. Brian is always professional, atte Brian Smith, at Mercedes-Benz. His service is consistently exceptional, reliable, responsive, and truly top-notch. Brian is always professional, attentive, and goes above and beyond to make sure everything is taken care of. I have complete trust in him and wouldn’t take my car anywhere else. Highly recommend! More

This is my second time meeting with Eddie Aguilar , he is very polite, efficient care. I was updated and given clear explanations for all the services provided. very polite, efficient care. I was updated and given clear explanations for all the services provided. More

WC Wright, Thank you for your patience and time with a difficult person like me! This is my second vehicle I purchase with your help! I am Very Happy with the outcome and with my 1st Electric Vehicle whic difficult person like me! This is my second vehicle I purchase with your help! I am Very Happy with the outcome and with my 1st Electric Vehicle which so far so good… I luv it! Can’t wait to see You WC in 2 years for the Next One! More

This experience with purchasing a vehicle was the smoothest transaction ever! Our.salesman Jay West was phenomenal. He wasn't pushy like most salesmen and he was honest with us. Our finance officer smoothest transaction ever! Our.salesman Jay West was phenomenal. He wasn't pushy like most salesmen and he was honest with us. Our finance officer was very nice as well. More