Mercedes-Benz of Austin

I am writing to express my profound disappointment and frustration regarding the mishandling of my custom G wagon order by Mercedes-Benz of Austin. It has come to my attention that, despite having paid th frustration regarding the mishandling of my custom G wagon order by Mercedes-Benz of Austin. It has come to my attention that, despite having paid the deposit, received a VIN number, and fully funded the loan for the vehicle, I have been informed that the car was sold to another customer. This egregious error has caused significant inconvenience and distress, and it is completely unacceptable given the level of commitment and trust I placed in your dealership. The lack of communication and the subsequent mismanagement of my custom order has not only damaged my confidence in your dealership but has also led to a breach of trust. It is deeply disheartening to have invested time, resources, and trust in Mercedes-Benz of Austin, only to be informed that the vehicle I had ordered and rightfully paid for has been sold to another customer without any prior notice or explanation. I strongly urge Mercedes-Benz of Austin to conduct a thorough investigation into this matter and provide a detailed account of the events that led to the erroneous sale of my custom order. Furthermore, I expect to be offered a prompt and suitable resolution to rectify this situation, including but not limited to the immediate identification and allocation of a replacement vehicle that fulfills the specifications of my original order. Additionally, I expect to be provided with clear and transparent communication throughout the resolution process, as well as assurances that such a gross mishandling of customer orders will not be repeated in the future. I trust that Mercedes-Benz of Austin will take the necessary steps to address this matter with the utmost urgency and professionalism, and I anticipate a swift and satisfactory resolution to this deeply regrettable situation. I kindly request that you acknowledge the receipt of this complaint and provide a timeline for when I can expect a comprehensive response and resolution to this matter. Furthermore, I must express my deep concern and disappointment at the mishandling of this matter, and I am now in the process of seeking legal advice to understand my rights and options in light of this situation. I hope to resolve this matter amicably and avoid any further escalation, but I must protect my interests given the circumstances. Sincerely, Pattie Pearson More

The dealership is well laid out and staffed and the sales process is well choreographed making it as pleasant an experience as possible. Marco Neal was extremely helpful and cooperative and very candid abou process is well choreographed making it as pleasant an experience as possible. Marco Neal was extremely helpful and cooperative and very candid about the car we purchased. More

Neiko & Heath were great! Both are true professionals who care about what they do! Great experience and would do business with again! Thanks again! A+++ Both are true professionals who care about what they do! Great experience and would do business with again! Thanks again! A+++ More

Neiko Brown was our Sales Advisor and we couldn’t be happier with his service. He was very thorough, patient, and helpful. His customer service is beyond exceptional and couldn’t be happier with our pur happier with his service. He was very thorough, patient, and helpful. His customer service is beyond exceptional and couldn’t be happier with our purchase. We highly recommend him and the dealership. More

MB of Austin is EXCEPTIONAL in providing service to my 2016 red roadster - you know, the kind Nancy Drew no doubt drove. For the curious sort, it’s a 2016 e400 coupe. MB ATX made my visit seamless! Well p 2016 red roadster - you know, the kind Nancy Drew no doubt drove. For the curious sort, it’s a 2016 e400 coupe. MB ATX made my visit seamless! Well planned, communicative about each step in the process - and I even go an EV loaner… how about that! Even better, the price for service provided was reasonable. Yes - reasonable! Of course, Brian, the Service Rep carefully created and watched the service process. His adroit attention to detail is priceless! Thanks Again, MB ATX! More

Neiko Brown did an excellent job handling my car sale. I reccomend him to anyone looking to purchase from MB of Austin! I reccomend him to anyone looking to purchase from MB of Austin! More

Wonderful experience! Enjoyed the visit and proud of my car! Our salesperson, Scott Lewis, was awesome! Very good communicator and truly professional. We also enjoyed w Enjoyed the visit and proud of my car! Our salesperson, Scott Lewis, was awesome! Very good communicator and truly professional. We also enjoyed working with Heath, both gentlemen were friendly and helpful. More

I am so Dissappointed right now My car is not the same car i test drove my car yesterday and it was not like that at all Everybody know it wasn't like that so it's still not right Sorry for my loss i expe car i test drove my car yesterday and it was not like that at all Everybody know it wasn't like that so it's still not right Sorry for my loss i expected that from a shade tree mechanic shop not Mercedes Trying to sell me a $20,000 car is not the ANSWER i did not take it there cause i had trouble with the transmission i took it there only because it didn't START!!! More