Great job. The service was professional and helpful The service writer showed a ton of knowledge about the auto and what it needed. Very nice

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As soon as I pulled in, Xavier greeted me and helped me with my things. The service personnel had not assigned me to Jeff Miller whom I prefer to work with. Jeff fixed that and gave me great advice about the service I was getting, future things to consider, even considering turning in the lease car and getting a new car. Jeff always conducts these conversations in a non-pushy manner. He has the customer's interest at heart, which in turn makes it easy for the customer to see the long-term value in the Mercedes product AND service.

I gave the highest rating (would be 10 if you had it) because of the great service I received from Jeff Miller.

What a pleasure to come in and get my car serviced. How many people say that???

Thanks,
Patty Picard

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Aaron was friendly helpful and vigilant. He went out of his way to give us the best possible customer care. He realized there was a long wait for the loaner car and discounted our service on his own accord bc of that, and when we left our keys in the loaner by mistake, he personally dropped them to our house on his way home. We could not have asked for a more pleasant experience.

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We had routine service and detail on inside and outside of car. They did absolutely a "Wonderful" job on the detail work on the car !!!! We will have it detailed more often. We are so happy with the excellent job, I would like to Thank the people who did the detail work on the car . In fact, I would like to have them do it everytime !

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First visit for scheduled maintenance. No wait. Nice wating area. Good coffee. Car was completed in a timely manner and reurned very clean.

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Jeff Miller is extraoridinary professional service representative for Mercedes Benz and the Penski Group. I just don't know what more he could do to improve. Courteous, He is knowlegeable, friendly and efficient and tireless in his efforts to please his customers. WOW! What a wonderful face he puts on the Dealership and Mercedes.

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FIRST CPO MERCEDES, EXCITED AND ENJOYING ALREADY THE WHOLE EXPERIENCE FROM MY SALES PERSON (SUSAN) TO MY SERVICE PERSON (JEFF) TO MY PROBLEM SOLVER CPO MGR JIM, EXCELLENT, EXCELLENT, EXCELLENT, DAVID ARMSTRONG

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MY CAR HAS BEEN SERVICED BY YOUR DEALERSHIP SINCE THE BEGINING AND KNOWING I COULD STILL WORK WITH JEFF I CONTINUE TO GO BACK. THIS TIME I REQUIRED A GREAT DEAL OF 5YR / 50,000 MILE SERVICE AND JEFF SAW TO IT THAT THE CAR RECEIVED ALL THE MAINTENANCE REQUIRED TO KEEP US GOING AS WELL AS SAFE.

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Very please with quality of customer service. Very friendly and helpful. Made the process very easy and quick. They did great work and done timely. Found some minir problems and called and gave me no pressure to fix.

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I contacted Jeff to see when my next service was due and was able to get an appointment the next day. I also needed to ensure that I had my car ready by 3:00 PM on that day - and it was ready well in advance.

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