Mercedes-Benz of Bedford

Always had a great experience at that dealership until…. I took my 2007 CL600 in for small not noticeable radiator leak and said it was repaired and charged me for removing front end of car for repair. Not I took my 2007 CL600 in for small not noticeable radiator leak and said it was repaired and charged me for removing front end of car for repair. Not a problem but when I returned home had a huge leak and noticed only hose was replaced and easy access by removing only grill. I could have done that. Now need a new radiator which should have been done then so price to remove front end again is costly and I already paid to have that done and it was never removed. So I am a bit sore about that whole thing because I had to store vehicle for winter knowing this has to be taken care of before I can put it on the road safely. More

BUYER BE AWARE If I were able to give a 0 star review, I would. Mercedes Benz of Bedford is tale of two dealerships. When I purchased my 2022 E450 wagon, they were very attentive and wooed us with their would. Mercedes Benz of Bedford is tale of two dealerships. When I purchased my 2022 E450 wagon, they were very attentive and wooed us with their commitment to amazing customer service. When we picked up the car they did the performative big reveal swooshing off the big black sheet to awe us with this gorgeous car, the entire dealership stood around and clapped and cheered. We were so excited as a Mercedes to me was always a dream car, we have worked hard and finally achieved the goal of owning one. Then reality struck and the excitement of our Mercedes ownership started to wane. First was a flat tire, no fault of the dealership, I was calm knowing I had the support of their fantastic road side assistance (a HUGE selling feature). The Mercedes roadside assistance link popped up on the screen I hit the button and it rang and rang and then I got a recording for over a half hour, there was no way to adjust the volume of that recording, I was trying to contact my insurance company at the same time and because the recording was so loud, it made that almost impossible. I was on a busy freeway during rush hour, every car and truck speeding by shook my car, which is a little unnerving. I called the dealership to see if they could help and was on hold for over 20 minutes, no one ever picked up from Mercedes Bedford. I called my husband, he drove to me and drove the car 4 miles to the dealership while I followed with our flashers on. The tire was a self filling tire, so no damage to the wheel was done. I was pulled over on the side of the road for over a hour and an half and MERCEDES completely failed me. About 2 months ago my back up camera broke, it was stuck in the open position and wouldn’t turn on. I called Mercedes Bedford to have it repaired. I had to wait two weeks for an appointment because I needed to have a loaner. I brought my car in, got my loaner, they said a day or two and I would have my car back. Well after a few days and no communication from Mercedes, I gave them a call, they said the new camera was installed but the needed an actuator(sp? I have no idea what that is), fine, I’ll wait a few more days for that. Another 3-4 days goes by with NO communication and I call again. This time they got the new parts in but it still doesn’t work, they said now they needed a software update. Again I waited another few days and got NO updates, so once again, I initiated the communication and called them. They said there was an issue with the software update and that it was a Mercedes USA issue, so I called Mercedes USA, they were also not helpful at all. They said they would talk to the dealership and they didn’t know of any issues with the software. Mercedes of Bedford ghosted me, it took them 34 days to fix this issue, 34 DAYS!! They maybe updated me 3 or 4 times during that period and all of those updates came after I called and left a voicemail with either the service manager Dave Silver or GM Bob Laughton. I got my car back this morning. They dropped it off, didn’t call or text or ring my doorbell as a courtesy, NOTHING. So if you are thinking of buying a Mercedes please take your business to another dealership. Maybe in Akron or Willoughby, it would be worth the drive. Mercedes Bedford is eager to sell you a car, but could care less once you drive that car off the lot. With the lack of support of Mercedes USA, maybe consider a BMW, Range Rover, Porsche, Volvo or Audi. I am completely dismayed, disappointed, frustrated, angry, upset, disheartened, and let down by the customer service we have received. BUYER BE AWARE More