Read Reviews Mercedes-Benz of Brooklyn

Mercedes-Benz of Brooklyn

Mercedes-Benz of Brooklyn

1800 Shore Parkway
Brooklyn, New York 11214


(718) 258-5100

Manufacturer: Mercedes-Benz

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.8
  • Friendliness:

    4.8
  • Overall Experience:

    4.8
  • Pricing:

    4.7

24-Month Rating

based on 296 reviews

4.8

4.8 out of 5

324 lifetime reviews

Mercedes-Benz of Brooklyn

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Certified: Mercedes-Benz of Brooklyn

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Mercedes-Benz of Brooklyn has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Mercedes-Benz of Brooklyn

Mercedes-Benz of Brooklyn was established in 1974 as an authorized Mercedes-Benz Dealer located on 1800 Shore - Parkway Brooklyn in world-renowned Brooklyn, NY - home to everyone from everywhere!!

During our thirty five years as an exclusive Mercedes-Benz Dealer we have been fortunate to serve the thousands of loyal customers who have become part of the Mercedes-Benz of Brooklyn family. Our philosophy has always been the same: Take great care of your customers and employees, treat then with honesty and respect, and the rest will take care of itself. We now employ over 115 factory-trained professionals, solely dedicated to providing you with courteous and reliable service. All of us here at Mercedes-Benz of Brooklyn are committed to providing you with fair pricing on all of our products and services together with an efficient and hassle- free experience. We thank you for the opportunity to earn you business.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 7:30 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

Customer Lounge Area Pet Friendly
Cable TV Shuttle Service
Free Loaner Cars Television
Free WiFi iPad Station

InaRicki
5/22/2013 11:16:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Luigi GiacaloneLuigi Giacalone
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Brooklyn:

A very friendly and nice atmosphere. Luigi was very knowledgeable and handled all our questions. Gave a good price and made us an offer we couldn't refuse! It was a graduation present to our daughter and they made her feel very special. Owner Doug was also very sweet and friendly. Would definitely recommend Luigi/dealership to all our friends.

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GODCLASS
5/22/2013 5:23:05 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John DeniceJohn Denice
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Mercedes-Benz of Brooklyn:

THE SERVICE IS OUTSTANDING,WHENEVER I LEAVE MY VEHICLE I HAVE NO WORRIES.WHEN TIME TO PICK UP IT LOOKS AND FEEL LIKE THE FIRST DAY I DROVE IT OF THE LOT. OUTSTANDING!!!

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mirvin320
5/20/2013 11:13:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Igor FinkelzonIgor Finkelzon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Brooklyn:

Igor was an absolute pleasure to work with. An incredibly friendly salesperson who truly cared about me leaving happy. I am certainly going back to him for my next car and would recommend him to anybody who wants a quick, painless car buying experience.

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ozan
5/17/2013 1:55:41 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Thomas TrellaThomas Trella
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Mercedes-Benz of Brooklyn:

This is one of the best dealers ships out their. i got good price on 2012 ML and iam loving every second of the car and thanks to Thomas Trella for helping us with his services. if it wasn't for him i would never got rid of my old car thank you again,

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Drudoy
5/15/2013 1:17:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Igor FinkelzonIgor Finkelzon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Brooklyn:

Igor was very helpful and knowledgable. Was able to answer any questions I had about the car I was interested in. Would definitely recommend him to friends and would contact him again for my next vehicle.

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primetimeris
5/15/2013 1:15:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Igor FinkelzonIgor Finkelzon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Brooklyn:

I came into MB of brooklyn just to look at the new e class. Igor Finkelzon approached me and asked if i needed any help or if i had any questions. He was very knowledgeable of the product and was very patient with all the questions i had. He was a pleasure to speak with and i will definitely be getting a car from him. It was the first time i walked into a dealer and didn't feel like someone only cared about the money. I will recommend Igor to anyone looking for a car. Mercedes Benz of Brooklyn is on its way up.

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Lwalshnj
5/14/2013 9:39:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Thomas TrellaThomas Trella
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Brooklyn:

I was blown away by the knowledge that this dealership and Tom trella specifically had regarding SUVs. I am now a Mercedes customer for life. Thanks Mercedes of Brooklyn!!!

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burakkdogann
5/14/2013 5:24:33 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Diana  ChuisanoDiana Chuisano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Brooklyn:

It was my first purchase of a Mercedes Benz (2013 C 300 4 matic). The dealership itself had an impressive atmosphere, with its employees carrying themselves with the professionalism and customer courtesy. The driving experience was enjoyable and exciting, and of course leaving with the MERCEDES . itself was a great feeling. My client advisor DIANA CHUISANO was the consummate professional. She was passionate and knowledgeable about the product she believes in, and she was courteous and respectful to me, making me feel like valued and informed customers.I would recommend DIANA CHUISANO and MERCEDES BENZ of BROOKLYN to anyone...

Burak DOGAN

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BKLS
5/13/2013 2:48:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Thomas TrellaThomas Trella
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Mercedes-Benz of Brooklyn:

Tom Trella was great to work with. I needed a car ASAP and he was able to find me the car I wanted in just a few days. Friendly, attentive, and addressed all questions/needs thoroughly.

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Scottsteiner11
5/11/2013 10:15:40 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Luigi GiacaloneLuigi Giacalone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Mercedes-Benz of Brooklyn:

Great experience all around, would highly recommend Mercedes Benz of Brooklyn. Staff was very knowledgeable and friendly, they did an excellent job of explaining everything.

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Reviews 11-20 >>