Mercedes-Benz of Centerville - Service Center

I had an issue with door seal on my 2016 M/B GLE450 AMG Coupe. Dan Phong stepped up to quickly review part and determined they would replace it under warranty. He had to order the part and within 2-3 da Coupe. Dan Phong stepped up to quickly review part and determined they would replace it under warranty. He had to order the part and within 2-3 days part arrived and they installed it quickly and efficiently. I appreciate the service departments work and friendliness. More

Service was quick and accurate. Facilities are clean and fresh. They answered all my questions about the required service and pricing. Very satisfied with the dealership and its employees. fresh. They answered all my questions about the required service and pricing. Very satisfied with the dealership and its employees. More

This was my first service call. Everyone was friendly and efficient. The work was completed in the time frame I was given. It was a pleasant experience. and efficient. The work was completed in the time frame I was given. It was a pleasant experience. More

Always quality work,very pleased. The only complaint we had for this service was no one called to let us know our car was ready we had to call. had for this service was no one called to let us know our car was ready we had to call. More

We had a great experience with everyone at the dealership. Everyone was very professional and answered all questions. We will definitely be going back to this dealership for any future maintenanc dealership. Everyone was very professional and answered all questions. We will definitely be going back to this dealership for any future maintenance needs. More

The Bob Ross dealership sent someone to pick up my vehicle and returned it when the service was completed in a timely manner. I am very pleased with this dealership. vehicle and returned it when the service was completed in a timely manner. I am very pleased with this dealership. More

Not happy with service department 2016 vehicle, told I need to spend $1505.00 for a $315 part due to crankshaft vent failing. Dissapointed 2016 is breaking already. dealership uncaring 2016 vehicle, told I need to spend $1505.00 for a $315 part due to crankshaft vent failing. Dissapointed 2016 is breaking already. dealership uncaring More

Friendly. Accommodating and professional staff, on time delivery and repair. Been dealing with centerville OH Mercedez Benz dealership for more than 10 years. Always a pleasure to work with this team. Th delivery and repair. Been dealing with centerville OH Mercedez Benz dealership for more than 10 years. Always a pleasure to work with this team. Thanks More

Absolutely superb service! From scheduling to write up, to service to follow up, the team was always in touch with me and were timely and efficient. Highly recommend Mercedes of Centerville! to service to follow up, the team was always in touch with me and were timely and efficient. Highly recommend Mercedes of Centerville! More

2 horrible experiences here First, I love my Mercedes and it never let's me down. First time I went here I had a tail light recall do to a wire burning up. They tried charging me First, I love my Mercedes and it never let's me down. First time I went here I had a tail light recall do to a wire burning up. They tried charging me for a harness, and labor. I had to call Mercedes themselves to get them to cover the $2000 expenses that a short in wiring caused the burning around it and they only let me have a rental for 24hr and it took 3 days to repair. The Second and last time I went, I had to wait a month with a broken down car for a appointment to fix a anti-theft device. No rental was provided, car wasn't shop vac or cleaned while it set there. After paying $1000 they wouldn't give me the keys because I didn't have necessary paperwork of ownership, but I had drivers license and a letter of registration from the BMV and called another Mercedes dealership and they said that I had more than enough info. So I have to drive 2hrs back home miss more hrs of work to come back to make it 530pm before they close. Take my word and go to a different dealership, I learned the hard way. Hopefully they do right and apologize for there inconvenience, if not this will be still here for the world to see More