Mercedes-Benz of Chicago

Don't let the fact that this is a Mercedes dealer fool you...this is the sleaziest organization I have ever dealt with when it comes to purchasing an automobile. Check any purchase out thoroughly with ver you...this is the sleaziest organization I have ever dealt with when it comes to purchasing an automobile. Check any purchase out thoroughly with verifiably independent sources, especially if considering any of their used cars. <br><br>After receiving the car, I discovered a leaky roof, broken seat adjusment motor, previous water damage and the motor would intermittently stall. Subsequent attempts to recitify led to nothing but frustration. The GM, Brent Sullivan, ignores any/all correspondence. The salesman, Mark Jay, pleasantly tells you there is nothing he can/will do.<br><br>I guess when they say their 'Name Means a Great Deal' they are not talking about quality and/or good customer service. More

This dealer managed to destroy my stereo and said they would pay for a replacement. I submitted the paperwork TWICE and never saw a penny.<br><br>I also took my car in for an oil change and to replace bul would pay for a replacement. I submitted the paperwork TWICE and never saw a penny.<br><br>I also took my car in for an oil change and to replace bulb in one of my front driving lights that burned out. After I left the dealership, I found the light still burnt out and then my "Low Washer Fluid" warnig light came on. They did not refresh my fluids...did they even change my oil? Who knows. I called and the service manager told me to come in the next day at 8:00 am, and they will take care of everytrhing while I wait. I waited for THREE HOURS and when they gave me the car back, the driving light was STILL burnt out. And they gave ME attitude, like it was my fault. Not even a "We're sorry" .<br><br>These people are clueless. And there is a BMW dealer right across the street. Guess where I'm going next spring for my new car. More