Mercedes Benz of Chicago

Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of Chicago:
Bunch of crooks!They sold me a maintenance plan saying that I will get a full refund if I do not use any of their services. I cancelled the plan before I used any of the services, but they still did not give me a full refund, instead prorating it based on the time for which I had the maintenance contract. So, they charged me more than $200 for providing no service, although when they sold the contract to me, they said that they will not charge me anything if they did not provide any service. Read the fine print very carefully and do not believe anything the sales person tells you!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of Chicago:
I bought a used SL65. I am from out of state. Ken said the deal must close in 2 days. I wanted the car so that was OK. After that any questions that I had took days if not weeks to answer. Many times he lied. Maybe it's a good dealership but I'd never buy another car from this guy.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of Chicago:
I went in to buy a new CLK550 trading in my 2003 Acura CL with only 25K miles on it. I had received a letter from Brent the GM inviting me in. I test drove a car asked them a couple of questions and to check the cars incoming to find one equipped the way I wanted. When they realized that I wasn't interested in the 350 they had in stock or a year old 500 demo, they rapidly lost interest. The salesman was to call when a certain car arrived. Met Brent while there, he couldn't care less. No call, no follow up and I run a company that does business with them and they knew it. Not a word, couldn't be bothered. Wow, what a pathetic experience for someone wanting to buy a 70K car. Pitiful. Their business must be great, they had no interest in selling me a car.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Mercedes Benz of Chicago:
Don't let the fact that this is a Mercedes dealer fool you...this is the sleaziest organization I have ever dealt with when it comes to purchasing an automobile. Check any purchase out thoroughly with verifiably independent sources, especially if considering any of their used cars. <br><br>After receiving the car, I discovered a leaky roof, broken seat adjusment motor, previous water damage and the motor would intermittently stall. Subsequent attempts to recitify led to nothing but frustration. The GM, Brent Sullivan, ignores any/all correspondence. The salesman, Mark Jay, pleasantly tells you there is nothing he can/will do.<br><br>I guess when they say their 'Name Means a Great Deal' they are not talking about quality and/or good customer service.

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