Mercedes-Benz of Clear Lake
League City, TX
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Excellent advice and service for the A/C issues with my ML350. Work was completed in a timely manner. Loaner vehicle was not needed since I have a second vehicle. Uber services were provided and used to my ML350. Work was completed in a timely manner. Loaner vehicle was not needed since I have a second vehicle. Uber services were provided and used to my home at no cost to me. I declined Uber service for vehicle pickup, it was not necessary. Overall the repair/replacement service and the courteous and professional treatment were excellent. More
Everyone and everything was as they said, prompt, courteous and professional. No surprises and did excellent work! My service rep was exceptionally nice and informed. Thanks to all! courteous and professional. No surprises and did excellent work! My service rep was exceptionally nice and informed. Thanks to all! More
Kevin Moore my sales person was the absolute best. He helped me from start to finish answering any questions I had and making it the easiest car buying experience. He helped me from start to finish answering any questions I had and making it the easiest car buying experience. More
I took my SL63 in for service. Zeke, my service rep, did a great job taking care of me. He made sure. I fully understood the work to be done and the costs associated with it. He al Zeke, my service rep, did a great job taking care of me. He made sure. I fully understood the work to be done and the costs associated with it. He also communicated with me regularly. Overall, I was extremely satisfied with my service experience. More
Trent and the technicians at Mercedes Benz of Clearlake are top notch. They take care and address my concerns each and every time! They are quick and efficient! are top notch. They take care and address my concerns each and every time! They are quick and efficient! More
Alan provided a great experience. He was very informative and provided great customer care. I would recommend him. However, I would not work with Keith Brown if purchasing another He was very informative and provided great customer care. I would recommend him. However, I would not work with Keith Brown if purchasing another vehicle. It seems like he's always in a rush. As a salesman, you should not tell the customer I know just as much as you know about this vehicle. It’s a new model. Why not do your research and get familiar with the vehicle before showing the customer a vehicle? When I told him about my car's improper detailing upon delivery. The tire light still wasn't properly addressed, when bringing the vehicle back to the dealership. A solution should have been provided. I asked for my documents for the tire protection plan. Initially, he said to call the dealership if an issue occurs. What if the dealership is closed? He proceeded to hand me the documents in a dismissive manner. More