Mercedes-Benz of Clear Lake

Helpful Staff My wife had a flat tire while returning form the mall, and she was trying hard to call the service number. No one was picking up. Matt Graham(shop for My wife had a flat tire while returning form the mall, and she was trying hard to call the service number. No one was picking up. Matt Graham(shop foreman) and his associate from clear lake came to her rescue. They were just driving by, but stopped and helped her change the tire. That is something out of the way. I am really glad that I am customer of clearlake mercedes benz. Thanks a lot Matt Graham for helping my wife. You could have have just driven by. Thats someone who who cares. More

Great experience I had a great experience with this dealership when looking for a new car. They followed up appropriately without being overwhelming. All questions a I had a great experience with this dealership when looking for a new car. They followed up appropriately without being overwhelming. All questions answered and overall a great experience. Would highly recommend! More

Grear Experience Great customer service and my sales consultant, Fidencio Leija, was very knowledgeable with amazing attention to detail. I would recommend the dealers Great customer service and my sales consultant, Fidencio Leija, was very knowledgeable with amazing attention to detail. I would recommend the dealership and Fidencio to my family and friends. More

David is a good sales manager I bought a 2012 Infinity G37 sports package from a sale manager named David, He was very courteous and made my car buying experience enjoyable. I ha I bought a 2012 Infinity G37 sports package from a sale manager named David, He was very courteous and made my car buying experience enjoyable. I haven't had the car long, but overall great car buying experience.The only reason, I didn't give the dealership a 5 star is the crack in the windshield that I didn't notice was there when I test drove the car> I have to get it filled quickly, so it won't spread and the windshield has to be replaced. More

Disgusted This place just lies.. They post online to request a price or to ask questions. No one ever responds. They are the dealership stereotype.. Just manipu This place just lies.. They post online to request a price or to ask questions. No one ever responds. They are the dealership stereotype.. Just manipulate or post ads for the sake of it - with no honesty or care. More

Shameful how they treat our veterans He payed cash. Now Mercedes want $6,437.00 to undo a deal less than 48hrs ago. Is that any way to treat a military retiree PURPLE HEART recepiant? Wa He payed cash. Now Mercedes want $6,437.00 to undo a deal less than 48hrs ago. Is that any way to treat a military retiree PURPLE HEART recepiant? Wants his old car back "it's a better car than newer model" More

You deserve better Sales lady only interested in her commission as she stated and it showed. I feel like I was "duked" from start to finish. My only option for a 2015 ML Sales lady only interested in her commission as she stated and it showed. I feel like I was "duked" from start to finish. My only option for a 2015 ML350 was fully loaded whether I wanted the added features or not. She stated she could not build one to my preference, although it was advertised online. After several so-called negotiations I was presented with the ORIGINAL MSRP price. Once brought to her attention she said it was a mistake. I was then sent into another room where the representative was not smiling. Apparently he an attitude assuming I would not puchase additional feautures which meant he too would not get his commission. His tone was very aggressive. He told me I would save money if I bought the oil change package. I explained the sales lady previously told me different info. He immediately left the office and went to get her. She and I went back and forth as to what she said. Although she was right, she realize he was upset because of her disclosure. I felt so uncomfortable. I felt like I should purchase something mainly out of intimidation, so I did. The final guy that showed me how my features work in my vehicle was very professional however. I had a better overall experience when I purchased my Toyota. More

First Class Service The whole car buying experience with this dealership was FIRST CLASS! The customer service was top notch. I purchased a CPO 2014 Mercedes C250, and The whole car buying experience with this dealership was FIRST CLASS! The customer service was top notch. I purchased a CPO 2014 Mercedes C250, and I couldn't be more pleased with the attention that was provided to me by my salesperson Derrick Sabatier and his manager Shawn Cranford. I highly recommend this dealership and I am proud to say that they have successfully won a customer for life. Thanks guys!! More

This is the bottom line worst car I have ever purchased and the dealership is even worse than the car. I purchased an ML350, 5 days after I purchased the car it had to go in for service and in less than 2 and the dealership is even worse than the car. I purchased an ML350, 5 days after I purchased the car it had to go in for service and in less than 20 months the car has been in 21 times! Everything from the rear hatch not working (constant problem), sunroof, cam shafts leaking, oil leaking, random lights not working, battery going dead for no reason and stranding me, and the last one was the a/c going out completely. Of course out of 21 times in the dealership my service advisor who is the only decent part of this experience does not know what to do except to schedule me for service for next month in advance because she knows soon something else will go wrong. When Mercedes was contacted they offered me 1k toward and new car but wanted to give me 25k less than I paid for it! What a joke, I wanted to give it back after the first incident and they said they would check to see what they could give me for it, I knew then I was in trouble, I just had no idea how bad it was going to be. Don't consider this dealership, if the car is not a lemon then your safe but if it is this dealership will make ever excuse in the book not to stand behind a car that is deffinetly not what I thought I was purchasing. A 55k car should not spend more time in the dealership than being driven and enjoyed by its owner, try lexus of clear lake they are 100% better dealership! More

Best advise I can give is turn and run... I just Best advise I can give is turn and run... I just bought a car from Derrick and he lied thru his teeth, telling me that there was nothing wrong with Best advise I can give is turn and run... I just bought a car from Derrick and he lied thru his teeth, telling me that there was nothing wrong with the car. He told me the car is in great shape and if anything is wrong they will find and fix during there inspection. I even bought the extended warranty to cover myself since this was a used car being sold "as is". Once I took control of the car I noticed the voice command was not working and my driver seat was tore in an area not readily visible. I took car back to get items fixed and they refused to fix the items since this was an "as is" car even though they told me nothing was wrong with it. The extended warranty refuse to pay since this was a preexisting condition. I got a call from the sale rep(Derrick) and the sale manager and they got real nasty with me on the phone and demanding the loaner car back. The purpose for me to get this car was because I was t-bone in January and wanted to replace my car plus I was making plans to buy a new Mercedes later on. Not any more! Alex Rodriguez should really take his name off this dealership as they are nothing but deceitful people that just want to take advantage of the situation. Oh let me add I am not a man of money and I even gave them 18k in cash to only be treated like this, what a disappointment!!! More