I worked with Terry Schultz who was very professional, nice, and willing to work with me. It was an easy process. Once I purchased the car, Terry passed me to TJ who spent an hour going over every feature of the car, both inside and out. Terry, TJ and all the staff at Mercedes of Collierville could not have been any nicer or professional. The best car buying experience I have ever had. Lastly, I love my new Mercedes GLC 300!!!!
The service was speedy and my service manager ( Sebastian) was very informative. He answered all of my questions, and called me back expeditiously whenever I called with a concern. I love the fact of every time I pull up to the service door, my name is flashed across the tv monitor!! Oh, and the two loaner cars I've gotten have been awesome!
We have interacted with every department (Sales, Sales Management, Finance, Service, Accessories, and Parts) at Mercedes-Benz of Collierville. Every one of our encounters has been one of the best we have had with any dealership.
Most impressive and memorable is that each individual we have worked with has been very personable and professional. Additionally, they have always done a terrific follow-up afterwards.
Always, always, I am greeted with a smile! I am treated with respect. Friendly customer service, in fact all employees are friendly and generally acknowledge me, in some manner. I trust this dealership to the fullest extent!