Mercedes-Benz of Columbia - Service Center

Went in for a regular service on my existing Mercedes and left with a brand new C43 AMG. Zac Nichols was super patient and showed me every car I wanted to see. Will definitely be back again. left with a brand new C43 AMG. Zac Nichols was super patient and showed me every car I wanted to see. Will definitely be back again. More

Top notch service! I was traveling when my Mercedes experienced some trouble. They quickly got me into their service department, they remedied the situation, and couldn I was traveling when my Mercedes experienced some trouble. They quickly got me into their service department, they remedied the situation, and couldn't have been more accommodating. The customer lounge is very comfortable, and the service department personnel were very friendly. I would highly recommend service at this dealership! More

Truly first-class experience all around. Kyle is a real fount of service knowledge and best of all is able to communicate that knowledge clearly and concisely! Kyle is a real fount of service knowledge and best of all is able to communicate that knowledge clearly and concisely! More

This dealership always treats me like family. If there are ever any issues, they are willing to listen and quick to address the concern. In addition to being loyal to the brand due to excellent If there are ever any issues, they are willing to listen and quick to address the concern. In addition to being loyal to the brand due to excellent craftsmanship, I have come to be loyal to this dealership due to the relationship they have taken the time to build over the years. From the moment I enter the door, regardless of if I am there to purchase a vehicle or to have one serviced, I am greeted by name and treated like family. I trust the work completed and each vehicle has been worth the purchase. There is no doubt I will be back soon for my next vehicle. More

I brought my wife's car in for some service work last week. So I wanted to walk around the show room and out on the lot. I couldn't help but notice a smell coming off some of the employees. All I can say week. So I wanted to walk around the show room and out on the lot. I couldn't help but notice a smell coming off some of the employees. All I can say is they need to do a better job vetting the people they hire. More

I worked with Casey Wilson but was also welcomed by another gentleman and assisted by Casey's colleague. They had "squeezed" me in because I had an urgent issue and needed my vehicle (an RV) for an up another gentleman and assisted by Casey's colleague. They had "squeezed" me in because I had an urgent issue and needed my vehicle (an RV) for an upcoming trip. They explained everything thoroughly and were not only efficient but also seemed to genuinely care that I was happy with my RV - so unlike the various RV dealers that I have been forced to interact with in the past. So nice to see a Mercedes dealership live up to the well-earned reputation! More

Issue with my Navion motorhome going into countdown while on vacation for DEF light warning. Made contact and was able to return home and deliver to service department so they could squeeze it in, because fi on vacation for DEF light warning. Made contact and was able to return home and deliver to service department so they could squeeze it in, because first opening was three plus weeks out. Ryan Reddick was always available to speak when I called and extremely helpful in getting our unit serviced and we coordinated well, living three hours away, he was able to have it diagnosed and repaired under warranty in a reasonable time considering being short staffed. This is my second encounter with the service dept and I will say it is has been good experience both times. The only bad thing is a shortage of technicians throughout industry and service for the vans are not plentiful for the motorhome side. More

Drove from STL to pick up our new GLB! From start to finish it was a quick an easy process. Zac Nichols was knowledgeable and prompt throughout. finish it was a quick an easy process. Zac Nichols was knowledgeable and prompt throughout. More

Zach was very knowledgeable and helpful when it came to our questions. The minute we walked in, he knew right away what we were looking for. Based on taste and style, he recommended the car and we fell in our questions. The minute we walked in, he knew right away what we were looking for. Based on taste and style, he recommended the car and we fell in love right away. Thank you Zach for all the help and helping us make a decision. More