Mercedes-Benz of Coral Gables

BEWARE: Mercedes-Benz of Coral Gables Extended "Warranty" While many people lease their vehicles, I'm old-fashioned and still own my cars (and take very good care of them) for many years. My several year While many people lease their vehicles, I'm old-fashioned and still own my cars (and take very good care of them) for many years. My several year old Mercedes AMG had low miles (approx. 5,000/year) and was in great shape such that I bought an Extended Warranty at the Mercedes-Benz of Coral Gables(MB of CG) dealership. I chose the most expensive of 4 possible extended warranty policies (and paid a built-in "inspection fee" for this car which was bought & 100% maintained at MB of CG, and paid a extended warranty premium commission) -- as explained to me: (1) "wear and tear items" (tires, paint, wind shield wipers, fan belts, etc) are NOT COVERED, and (2) "big items" (A/C compressor, engine, etc. "ARE COVERED"). Of the 4 tiers of extended warranties, I chose "the best" (cost approx. $9,000 for 4 years, including a sales commission paid to MB of CG dealership). Well, things got "interesting" when my transmission "went out". The MB of CG purchased extended warranty "offered" me a repair with "a several year-old refurbished transmission part" to be installed at some "no name" garage a long way from where I live. Up until then, my car had been purchased at MB of CG & 100% maintained at this dealership. I discussed the proposed repair with MB of CG and they said that they would "100% refuse to install such a repair part" in my car. My calm inquiries with the "warranty people" lead to veiled threats i.e. the warranty people could demand disassembly of my engine (est. cost $3,000) and could lead to "determination" that the transmission problem would be "wear & tear" (on a very low mileage car) and thus "disallowed". So yes, they had me over-a-barrel. I could either settle for "coverage" and except a "questionable" repair (that could violate/void other aspects of my vehicle warranty), or accept their allowance & pay the extra thousands of dollars of costs myself. This "extended warranty" is classic BAIT & SWITCH. Of the 4 levels of Extended Warranty available for purchase at the MB of CG dealership, I had bought the very best (and most expensive) policy. In no way should buying the very best policy from the dealership (where my car had been: purchased, & fully maintained) be confused with a customer who buy a very cheap auto insurance policy "elsewhere" & is then disappointed that the "allowable" for repairs is less than the actual costs/fees of a MB repair. For my warranty, by the way, I was simply given (after paying) 1 piece of paper ... I was not even told that the policy details (which allow BAIT & SWITCH) are approximately 10 pages of fine print listed on-line. Again, MB of CG was more interested in "selling" me the extended warranty and pocketing the sales commission. None of us are ever going to know all of the "tricks" in life. It was never ever explained to me that my extended warranty "protection" would "cover" necessary repairs using "refurbished" parts (that the MB of CG dealership considers "unacceptable") installed/repaired at some distant, "unknown" (non-Mercedes) garage/repair shop. The Extended Warranty people firmly stood-their-ground (i.e. this was their best offer). The MB of CG dealership (who has sold me multiple cars, and maintained all of these vehicles for more than 15-20 years) could have "made right" by the warranty policy that they sold me, but chose not to. While the personnel at the dealership are always very polite to me, when it came down to: (long-time) Customer trust -or- a few thousand dollars ... the dealership's own financial interests came first. I've learned my lesson (the hard way). The "spirit" of the extended warranty is worthless, and the customer is left to the mercies of the various companies (that have lots of little "fine details" that allow them to renege of their end of the bargain). BUYER BEWARE !! More

Exceptional service all around! We are enjoying our GLC! Leasing our new vehicle from Mercedes-Benz of Coral Gables was a pleasant and memorable experience. We are thankful to Peter We are enjoying our GLC! Leasing our new vehicle from Mercedes-Benz of Coral Gables was a pleasant and memorable experience. We are thankful to Peter Warwar for being attentive and detailed with all our questions throughout our experience. He was committed to making sure we drove off happy with our car. More

Another Exceptional Experience I previously leased a new car with Peter Warwar (Mercedes Benz of Coral Gables) two years ago. As a satisfied customer, I went back to the dealership I previously leased a new car with Peter Warwar (Mercedes Benz of Coral Gables) two years ago. As a satisfied customer, I went back to the dealership for another car because my lease was expiring. Once again I was truly amazed of how well this team works together (Angel Rabassa, Hector Brito and Peter Warwar). As someone that doesn't like to car shop, thank you for making this experience so easy! Being offered different choices, Peter made sure I was truly happy with the car I chose. More

Service for my car Lorena was very nice and extremely helpful. Took care of my cars service in a timely manner. I truly enjoyed having her as my service advisor. Lorena was very nice and extremely helpful. Took care of my cars service in a timely manner. I truly enjoyed having her as my service advisor. More

car fix me gusta darle un buen servicio a mi carro y maz cuando tengo baby espero ir otra vez gracias por toda la ayuda bye I me gusta darle un buen servicio a mi carro y maz cuando tengo baby espero ir otra vez gracias por toda la ayuda bye I More

Profesional people Profesional sales team, great perfomance, delivery and , prices can be better and competitive. I suggest to present support packages service when we s Profesional sales team, great perfomance, delivery and , prices can be better and competitive. I suggest to present support packages service when we start talking about the prices and lease rates, to avoid surprises at the very end. More

Amazing experience all around! Peter Warwar is hands down the best! He was patient, knowledgable and has amazing customer service. He wants the customer to be happy. I hate the proc Peter Warwar is hands down the best! He was patient, knowledgable and has amazing customer service. He wants the customer to be happy. I hate the process of purchasing a new car but with Peter Warwar I will do it again, and again with ease. The dealership is very nice and everyone is quite friendly. All around five-star experience! More

Excellent Service Smooth, Professional Service from the initial meeting with the Service Adviser, picking up the loaner car, returning the car, paying the bill and to p Smooth, Professional Service from the initial meeting with the Service Adviser, picking up the loaner car, returning the car, paying the bill and to picking up my car. More

Great Service I went for maintenance service for my previous car. I end up getting a newer model 2016. I liked Edgard helped me through out the process. Price was f I went for maintenance service for my previous car. I end up getting a newer model 2016. I liked Edgard helped me through out the process. Price was fair for my previous car (2012). Customer service was great from service all the way to financial department. I really liked and hope to get a better deal next time. More

Good services I was in the dealer for services, the attention was superb and the services was really good. I as well consult with my vendor Frank Portillo for any n I was in the dealer for services, the attention was superb and the services was really good. I as well consult with my vendor Frank Portillo for any new good deals and as always he game me all necessary info More