Mercedes-Benz of Coral Gables - Service Center

I have always had an excellent experience with Mercedes Benz of Coral Gables, from the Sales Associate to the Service Manager. They are always professional and courteous. We currently own three Mercedes' Benz of Coral Gables, from the Sales Associate to the Service Manager. They are always professional and courteous. We currently own three Mercedes' and had nothing but wonderful encounters with the dealer, from the routine service to the after hours road service. Thank you very much for such a great product. More

I have been dealing with Mercedes Benz of Coral Gables since 1981 my wife and daughter and myself have puchased and serviced at least 11 Mercedes automobiles at MB of CG we would not go any were else to d since 1981 my wife and daughter and myself have puchased and serviced at least 11 Mercedes automobiles at MB of CG we would not go any were else to do business.My daughter is currently leasing a C 300 I own a1989 560SL both cars are serviced there thank you Bruce Frank More

Luis Guitteriez is a complete professional. He compliments this great dealership with superior service and a can do attitude. I would not consider buying my benz from any other dealership as the compliments this great dealership with superior service and a can do attitude. I would not consider buying my benz from any other dealership as the opportunity to have him service my car is one of the strongest reasons i am a MB customer. Service with a smile, always. More

No words to describe the quality of people you have working at the Service Dept. of Merceds Benz Coral Gables... I showed up on 06/19/2010 @ 11:00am to fix a Flat Tire, had to wait 15min.until I went working at the Service Dept. of Merceds Benz Coral Gables... I showed up on 06/19/2010 @ 11:00am to fix a Flat Tire, had to wait 15min.until I went inside to ask for help, since there was NO ONE outside...finally left the car for service, they called me @ 1:30pm to let me know that they were working on the tire and that they will be calling me again to let me know when the car was ready. I had to call @ 3:45pm, so they can tell me that the car was ready, and that I had 15min. to go pick it up, otherwise, the car will have to stay until Moday morning... Spoke with the Cashier to see if I could pay the balance over the phone, while my husband had already left to pick up the car and got there at 4:05pm. Never in my entire life I have experience this type of mediocrity and burocracy from a private company. As I was speaking with 'Guido' and explaining to him that this was unacceptable, he tranferred me to speak with the Service Manager, which conviniently happened to be out of the office for the weekend, so I was getting his voicemail... This will the the LAST TIME I take my car for service to this location, completely unacceptable to deal with this issue over a FLAT TIRE REPAIR!! Not to mention, that I had left some presents in my car that I needed for this coming Father's Day, so basically this scenario had ruined the event for the entire family!!! I will make sure to spread the word about this issue to every single person I know that owns a Mercedes Benz, so they can opt to choose another service location. I honestly thought that I was dealing with the quality of service that this type of car maker deserves!!! More

I took my C-300 in for service. The wheel rims were damaged (scraped). Val said the dealer would repair the four wheel rims for $1000. My C-300 has a Carlson Package which includes fancy rims. When I p damaged (scraped). Val said the dealer would repair the four wheel rims for $1000. My C-300 has a Carlson Package which includes fancy rims. When I picked up the car I failed to notice that three letters had been buffed off and one had been put back with a majic marker. My son pointed it out to me as soon as he saw the car. I called Val and left a message as and explained the problem. He has never called me back. I don't think this the way to treat a customer that has two new cars from this dealer. More